Joel White

INFINITI of Lynnwood responded

Dear Newman, Thank you for your wonderful feedback and for continuing to choose INFINITI of Lynnwood for your QX60’s service needs! We truly appreciate your loyalty and are delighted to hear that you consistently have a positive experience with our team. It’s great to know that you enjoy our complimentary Wi-Fi, coffee bar, and TV lounge while waiting for your vehicle. We’re especially pleased that our friendly and knowledgeable staff take the time to explain everything thoroughly and address your concerns. Providing a comfortable, transparent, and professional service experience is very important to us. Thank you again for your trust and support. We look forward to continuing to provide you with exceptional service for many miles to come! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service and ensuring your complete satisfaction. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Dear Carey, Thank you for taking the time to share your feedback! We’re happy to hear that your recent visit for annual maintenance was a smooth and positive experience. It’s wonderful to know that our team provided professional service and that you were comfortable in our waiting area. At INFINITI, we strive to make every service visit as convenient and enjoyable as possible, and we truly appreciate your trust in our team. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service and ensuring your continued satisfaction. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your feedback. It looks like Joel, our Service Manager, has had the opportunity to speak with you regarding your concerns. We appreciate you taking the time to share your experience, as your feedback helps us continue to improve our service and communication with our guests. If there is anything else we can do to assist you, or if you have any additional questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service and ensuring your satisfaction. Best regards, Erica Lin Client Loyalty Manager INFINITI of Bellevue Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you, for taking the time to share your wonderful feedback! We’re so glad to hear that you found our staff friendly and our waiting area comfortable. We also appreciate you recognizing our team’s efforts to thoroughly explain everything throughout your visit. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service and truly appreciate your business! Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you, Rachel, for your wonderful 5-star review! We’re so happy to hear that you received amazing service and that our team took great care of both you and your vehicle. Your kind words mean so much to us, and we truly appreciate you choosing INFINITI of Lynnwood. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service and appreciate the opportunity to assist you. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for the great review! We’re glad to hear John provided attentive service and was able to get your new key fob taken care of in just one hour. We truly appreciate you recognizing John and our team for providing fast and efficient service. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service and appreciate the opportunity to assist you. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for the wonderful feedback! We’re so glad to hear that you found the process smooth and efficient, and that our team provided timely service, fast and accurate feedback, and clear communication. Creating a seamless experience for our customers is very important to us, and we truly appreciate you taking the time to share your experience. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service and appreciate the opportunity to assist you. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you, Dorian, for the wonderful 5-star review! We're so glad our team was able to provide you with professional and helpful service before your trip back to Texas. We're especially happy that our technicians identified the need for rear brakes during your oil change and fluid check. Your safety is incredibly important to us, and we're glad we could catch this before you headed through the mountains. We truly appreciate your trust in INFINITI of Lynnwood and wish you a safe journey back to Texas! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your continued trust in INFINITI of Lynnwood and for taking the time to share your experience! We're so glad to hear everything went well and that we were able to take care of your concerns. Your recommendation to friends means a great deal to our team, and we truly appreciate your loyalty. We look forward to welcoming you back for your next visit! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com