INFINITI of Lynnwood - Service Center

INFINITI of Lynnwood responded

Rehan, thank you very kindly for leaving us your feedback and 5-star review! We're so happy to hear that your experience with Marlaina was positive. It's great to know that she was able to provide you with the level of service you deserve. We value your feedback on the timeliness to fix the issue, and we appreciate your patience with us, we will continue to improve in this area. We value you, your business, and look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for taking the time to share your positive experience at INFINITI of Lynnwood. We are so happy to hear that you were satisfied with the care you received from our team. Your feedback means a lot to us, we appreciate it so much. We look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your kind words about your experience at INFINITI of Lynnwood. We're thrilled to hear that we exceeded you expectations in terms of value and service, we are so glad to hear we have won your business as well. We thank you very much for taking the time to leaved us this feedback and look very forward to seeing you on your next visit. If you have any questions or concerns please do not hesitate to re ach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for taking the time to leave a review with us lillianquam! We are so delighted that you found the valet option useful, and that your vehicle has some life restored to it now, it's always a great feeling! We value you, and your business and thank you for choosing us. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your kind words about our service department Smithmonica0! We're glad to hear that Joel and Ben were able to provide you with such a positive experience and it's wonderful to hear about our accommodating nature. Thank you so much for taking the time to let us know how we did, we appreciate your business and look forward to working with you in the future. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for taking the time to leave us a review Ant! We're thrilled to hear about your positive experience. Your kind words about our team and service mean a lot to us. We're committed to providing exceptional customer service to every guest who walks through our doors. It is wonderful to know that our efforts were appreciated. Thank you again for taking the time to share your review. We look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you Cathy so much for taking the time to leave us this wonderful review! We are so happy to hear that the repair for your modular box and sunroof seals went well. We are also pleased to know that Marlaina was fantastic, she is truly an asset to our team! We value you, and your business and we look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for leaving us an amazing review Newell_ d! We are so happy to hear you had such a wonderful experience with us while you were in for service. We value you, and your business and look forward to seeing you on your next visit. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Jfholford, we are so pleased you enjoyed your visit, and thank you so much for taking the time to share your experience. We are thrilled to hear that you received the excellent customer service you deserve. It's our pleasure to have Joel as part of our team, he is truly a valuable asset to INFINITI of Lynnwood. We greatly appreciate your recommendation and kind words. We look forward to serving you on your next visit! If you have any questions or concerns that arise, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Chegoodey we are truly sorry to hear about your negative experience with us. Your feedback is invaluable to us, and we take it very seriously. We understand that your sunroof was replaced but the broken glass was not cleaned completely, and we sincerely apologize for the oversight. We have made a couple attempts to contact you to make things right. Please reach out to me, or the service department at your convenience, the service department's phone number is (425) 409-6274). We would like to figure out a good day and time for you to address this issue. We will ensure that the broken glass is removed and that your vehicle is cleaned thoroughly. We thank you for bringing this matter to our attention. If you have any questions or other concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com