The first deal we did here was a lease for a Q50. We dealt with Nick Imperatore and it was a complete breeze.
The second time we visited this dealership was to turn in our Q50 lease early and start a new lease in a QX50. After some confusion with billing, we received a bill in the mail which we were not expecting. At this point we were livid.
After contacting the dealership, Larry Strauch, Sales General Manager, went above and beyond to remove the unexpected fees from our account and make things right. In the end, he was able to significantly reduce our bill and offered to split the remaining balance with us.
That is how you turn a bad situation into a positive one. We will definitely be back for our next lease.