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INFINITI of Memphis
Bartlett, TN
269 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 269 reviews
December 20, 2021
They are very professional, knowledgeable, and helpful. Service department is very dependable and explains everything to you. The car is always ready by promised time. Service department is very dependable and explains everything to you. The car is always ready by promised time. More
by Happy customer
Employees Worked With
Service department.
Helpful December 16, 2021
Here lately the service has been extremely good, especially working with your service writer Mike. He always listen to everything you have to say. And the same with Jeff, great guys. especially working with your service writer Mike. He always listen to everything you have to say. And the same with Jeff, great guys. More
by jsims11
Employees Worked With
Mike
December 03, 2021
Since I have three Infinities in my family, I probably interact with Infiniti of Memphis more often than most customers. We have never had anything less than stellar customer service there. Their service interact with Infiniti of Memphis more often than most customers. We have never had anything less than stellar customer service there. Their service staff have performed above and beyond, especially considering the current employment shortage, which makes it difficult to operate at full staff levels. Thanks to Tony Busby, their 30-year salesperson, there's nothing they could do that would prevent me from buying another Infiniti from them. Congrats to Rob Walker, the general manager, for running a great operation! More
by Effingham
Employees Worked With
Tony Busby
December 01, 2021
First encounter with this car dealership was not good. I had a breakdown on the way home from the dealership. A dead battery with no water in it. then there was a windshield washer feed that had dropped d had a breakdown on the way home from the dealership. A dead battery with no water in it. then there was a windshield washer feed that had dropped down and would not feed. Then the top was diagnosed they said and informed me of cut wires making it inoperative. That also may not be the case as I am having that worked on now. I was thinking of trading when I entered the dealership — No way now!. This cost me $500 with a not very welcome either! Their report was useless and was better served by using it for toilet paper! They could care less if I lived 170 miles from them and were Not accommodating in the least! I gave them a contact # for when the car was ready. I ended up just going back without a call. On reaching home they had called the home # 170 miles away to tell me to pick up the car. I wasted $500 by trusting a dealership that it appears jus wanted me in to their dealership to make $500. More
by Woody
Employees Worked With
Erin Henderson, James Albonetti which was the only seeming nice one there.
November 15, 2021
MIKE CHALFANT gives wonderful service to his customers. I have been going to INFINITI Of Memphis for 6 years all because of Mike. I believe Mike is the BEST CUSTOMER SERVICE AGENT that I have ever engaged wi have been going to INFINITI Of Memphis for 6 years all because of Mike. I believe Mike is the BEST CUSTOMER SERVICE AGENT that I have ever engaged with when it cones to the needs of my car repairs and car servicing. THANK YOU MIKE FOR ALWAYS DOING A GREAT JOB!!!! More
by earnestwellssr
Employees Worked With
MIKE CHALFANT, Anthony Williams, Travis Alston, Louise Bridges, Ken Hubbard, Lyn Webb
November 05, 2021
Service department gave me $160 diagnostic estimate to find out an issue and then called the next day and said since I had not had the QX 80 in but once since purchased that I would need to pay a 3 hour d find out an issue and then called the next day and said since I had not had the QX 80 in but once since purchased that I would need to pay a 3 hour diagnostic charge of over $450. Seems a little deceptive?? More
by Sevens
Employees Worked With
Jim, Kelly
October 26, 2021
I always get great service at Infiniti of Memphis, but recently they went above and beyond. I blew out a tire and had to have my car towed into the Infiniti Service Center. They were completely booked up recently they went above and beyond. I blew out a tire and had to have my car towed into the Infiniti Service Center. They were completely booked up for that day and the next, but Mike Chalfant told me he’d try and squeeze me in. I thought I might be without a vehicle through the weekend. But sure enough, I got my car back the next day. I highly recommend the Service Department at Infiniti of Memphis. More
by Chuck Rayl
Employees Worked With
Mike Chalfant
