Infiniti of Naperville- Service Center

My son has an Infiniti and I love it because of the ride, the sound, the look, the features and the quality. He took my husband and me to Lisle to look at an Infiniti M35h that I had been researching on the the sound, the look, the features and the quality. He took my husband and me to Lisle to look at an Infiniti M35h that I had been researching on the internet. Bill Haines was great on the phone then in person he was knowledgable and professional with a personal touch. We agreed on a price quickly. As he prepared the paperwork, Assad Hamzeh went over all the technology - a great instructor with a smile and patience!! I came back to the dealership for the special coating for the inside and outside of the car. EVERYONE was great!!! Ursula, Bill, Assad and the technician were kind, smiling, helpful and explained the procedure and the time needed. The loaner was great! Thanks for making my car buying experience the best ever!! More

On a previous visit after we purchased our pre-owned 2008 G35X, I noticed a Locking lug was missing from one of the wheels. Brought it back to get it replace and have a hole patched in one of the tires. Dr G35X, I noticed a Locking lug was missing from one of the wheels. Brought it back to get it replace and have a hole patched in one of the tires. Drove it for a week and noticed the same tire was leaking again. On a day off, I visited again to get it fixed but they did not have any loaner cars available. I went to say hello to our salesman Scott, and heasked how everything was going. I explained to hm that I was in to get the tire repaired. He asked if I was going to wait for it and I told him I hd to due to the fact that all the loaner cars were out. He told me he would take care of me and rturned with a key to a car I could use while mine was getting repaired. That's the kind of service that will keep me coming back to Infinity of Lisle for years to come. I have also reccomended your dealership to several people I know. Thank You for the great service and friendly staff. More

I bought my first Infiniti at Lisle in 1996 and have yet to find a dealer with better service. I have been to other dealers but went back to Lisle asking for help understanding my 60,000 mile service. Chr to find a dealer with better service. I have been to other dealers but went back to Lisle asking for help understanding my 60,000 mile service. Christian Lafferty went through all the options, explained in detail the different items on the list, and described the way the Lisle Service Dept. did some of the work that is different from other dealers. He told me what service my car needed that fit my particular car and my driving lifestyle. He went over the cost of each job. He gave me the control of decisions. No one at Lisle pushed me to have more done than I needed or wanted. The other people there helped me find a wonderful deli a block away, and kept my heavy bag while I was gone, gave me candy for dessert when I returned, checked on me while I waited. The service was completed well ahead of the expected time even though they fit me in their already busy schedule. It is a place of activity, with enthused and helpful staff, who all do an amazing job. They always do the job professionally, well done, and with a great attitude. You can go out of your way for this place because they will very much go out of their way to help you get what you want. More

I have worked with Mike harlow aand I believe he is courteous and honest. he does the best he can for the customer. I have leased mabny vehicles withoutb a problem. The sales people are very good. When courteous and honest. he does the best he can for the customer. I have leased mabny vehicles withoutb a problem. The sales people are very good. When I had trouble parring my new cell phone, Asad helped me knew and was happy to do so. More

I have bought two cars from Infiniti of Lisle. I have been very pleased by the quality of the cars (2000/G20 and 2011/G37X) and the people, from sales to service. Recently Ryan Indelicato helped me with been very pleased by the quality of the cars (2000/G20 and 2011/G37X) and the people, from sales to service. Recently Ryan Indelicato helped me with the Navigation system in my G37X. More

Bill Haines and Assad were great in handling our needs. Bill handled all the issues and concerns we had and Assad was very clear in explaining the details of the car's features. I would defintely recommen Bill handled all the issues and concerns we had and Assad was very clear in explaining the details of the car's features. I would defintely recommend them both to anyone looking for a new car. This was my first experience with this dealership and it was a great one. More

Bob went out of his way to help me and expedited me parts so I could make a trip I had planned. He was not obligated to help me but was very willing to go out of his way to provide exceptional service. so I could make a trip I had planned. He was not obligated to help me but was very willing to go out of his way to provide exceptional service. More

I couldn't be more pleased with my salesman Scott. He was, is, a gentlemen of the highest quality. Very knowledgable of your product and bends over backwards to help you. We almost had a deal for a 2010 was, is, a gentlemen of the highest quality. Very knowledgable of your product and bends over backwards to help you. We almost had a deal for a 2010 Infiniti QX56, but due to garage problems, the vehicle simply would not fit into my garage, leaving me somewhat disheartened. But that didn't stop Scott's kindness and helpfulness, it just wasn't meant to be this time. But I can tell you this with absoulute certainty, when I am ready to buy a new car, or my wife, bless her, who had bought a car from your dealership in the past, the very first place we will come to is Infiniti of Lisle and Scott will definetly be my salesman. I am a old school person and I believe in loyality and honesty, both great qualities poccessed by Scott. More

I always feel I've been treated fairly by Infiniti of Lisle whenever I bring my vehicle in for service. They fully explain everything they are doing and whether a repair is really needed or not. Because Lisle whenever I bring my vehicle in for service. They fully explain everything they are doing and whether a repair is really needed or not. Because of this, I feel I can trust them. Even though you may sometimes pay a bit more getting repairs done at a dealership, it is far better to have peace of mind knowing that the repair was done correctly. More

Received a free tire alignment and had a valet pick up - it was done quick and friendly. I also purchased my car last April - very thorough - so far I am happy w/ the service and the car and would recommen it was done quick and friendly. I also purchased my car last April - very thorough - so far I am happy w/ the service and the car and would recommend others to use Infinti of Lisle. I believe my sales person was Larry? - former Ad agency guy - helped me out a lot. More