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Infiniti of Naperville- Service Center
Naperville, IL
144 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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144 Reviews of Infiniti of Naperville- Service Center
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September 12, 2018
Amazing customer service I was able to receive my 60k mile maintenance at half the price quoted to me by my original dealer in Claredon Hills. the service manager was very hon I was able to receive my 60k mile maintenance at half the price quoted to me by my original dealer in Claredon Hills. the service manager was very honest with me and even arranged pick up and drop off of my car while I was at work due to my long work hours. More
by Megan8217
Employees Worked With
Antwan Hicks
September 11, 2018
Felt unliked Brought my QX60 in because was due for my oil change was asked about my 15,000 mile service. I replied no not at this time. Please just service my oil Brought my QX60 in because was due for my oil change was asked about my 15,000 mile service. I replied no not at this time. Please just service my oil change and my maintenance tires indicator light. Service technician replied yes that would all be covered in your 15,000 mile for $150.00 ( around that price). I again stated please just oil and check tires. Also wash please. Waited got my car back,after I came looking for it which was still filthy from tires to carpet, my service guy saw that I wasnt happy never came to my aid. Porter took away my car to re-clean for me. 45 minutes later after I came looking for my car again. It was finally done when I got in to drive away maintenance tires light was still on. I was a bit upset at this point. First because I'm getting the cold shoulder for not PURCHASING the maintenance package from service guy, second because I've now been at this dealership for over 2 hours and my simple requests have not been satisfied. Another service technician came to my aid and asked of the problem I repeated the light and my original service gentleman yelled across the garage "U DIDNT PAY FOR TIRE ROTATION THATS WHY YOUR LIGHTS STILL ON" I replied so you couldnt check the air for me and turn off the service light. Again he replied you only paid for oil change so that's what we did. It was quite obvious he was annoyed since I didnt pay for a 15,000 check up.. So because of that I was treated without respect.I feel as though this simple oil change and filling of my tires turned intoharrassment. This is my 2nd QX60 from this dealership. If this is how I'll be treated in the future it will be my last.. More
by Natalie Andry
Employees Worked With
Doug Cameron
August 30, 2018
Great service! My service advisor Doug always takes great care of my Infiniti convertible! Friendly service and loaner if I need it. Convenient appointmentment was s My service advisor Doug always takes great care of my Infiniti convertible! Friendly service and loaner if I need it. Convenient appointmentment was scheduled and work done quickly More
by Bob K
Employees Worked With
Doug Cameron
August 30, 2018
The best car dealer Naperville Infiniti always takes the best care of everything. Great fast service. Fine folks to do business with. Done right the first time. They kno Naperville Infiniti always takes the best care of everything. Great fast service. Fine folks to do business with. Done right the first time. They know what they are doing. More
by Island goat
August 30, 2018
Amazing Naperville Infiniti always takes the best care of us. Great fast service. Fine folks to do business with. Done right the first time. Very helpful Staf Naperville Infiniti always takes the best care of us. Great fast service. Fine folks to do business with. Done right the first time. Very helpful Staff. They know what they are doing. More
by edgardk
Employees Worked With
Drew Panegasser, Doug Cameron
August 30, 2018
Great service! It was time for my first oil change so I went in to the Infiniti of Naperville. Antwan greeted me with a smile and took my car in right away. I was ou It was time for my first oil change so I went in to the Infiniti of Naperville. Antwan greeted me with a smile and took my car in right away. I was out of there pretty quickly and was definitely satisfied with the price! Everyone’s so friendly at this dealership!! More
by Evelyn M.
Employees Worked With
Antwan Hicks
August 14, 2018
Beyond Helping with a Trip Interuption This past weekend, broke down on the way back from a trip and called the Naperville Infiniti and even though they were closing at 4:00, they said tow This past weekend, broke down on the way back from a trip and called the Naperville Infiniti and even though they were closing at 4:00, they said tow the QX80 to them and they would get someone on it. Bottom line is the problem was more then it took to resolve by 4:00 with parts but they had the parts on Monday and we were on our way. Comped a car and one of the managers helped us get our trailer to our Hotel. I mean this goes beyond customer service. This makes me an Infiniti customer for life. Make sure you see Antwan and Matt. Great guys and really have your best interest in mind. #1 in customer service.. . More
by harleyguy3619
Employees Worked With
Antwan Hicks, Matt Bennett
August 04, 2018
Drew was very honest and pleasant After getting two seperate quotes for service at Infiniti of Orland Park, Infiniti of Naperville gave me a price comparable to the first one I receive After getting two seperate quotes for service at Infiniti of Orland Park, Infiniti of Naperville gave me a price comparable to the first one I received from Orland. The service advisor Drew was friendly over the phone and even more pleasant in person. I didn't feel as though I was just another customer with Naperville. The service at Orland has changed as of recent and occasionally the non verbal body language seems as if some don't want to be bothered. I really dont feel like I would get a fair and honest price from Orland Infiniti as a result of my last experience. More
by Hammer
Employees Worked With
Drew Panegasser
August 04, 2018
Just general maintenance The reason I'm not giving 5 stars is because as soon as I get a relationship with a service person they leave the dealership, The reason I'm not giving 5 stars is because as soon as I get a relationship with a service person they leave the dealership, More
by 4peteo
Employees Worked With
Antwan Hicks
August 03, 2018
Loss of Gloss / Detail After purchasing a QX 80 last year I noted a loss of gloss over the winter. The service team was able to address quickly and car looks brand new. Ve After purchasing a QX 80 last year I noted a loss of gloss over the winter. The service team was able to address quickly and car looks brand new. Very happy with the experience. More
by Large Pizza
Employees Worked With
Sean Pelkey, Dallas Carlson, John Schultz
