INFINITI of Nashua

Exlent Víctor is very knowledgeable and professional! Why do have to write more, I’m walking in the cold and can’t think of anything else. Víctor is very knowledgeable and professional! Why do have to write more, I’m walking in the cold and can’t think of anything else. More

Great Advisor Great service and did not feel like any unnecessary work was pushed on me, which is one of the most important things I look for Great service and did not feel like any unnecessary work was pushed on me, which is one of the most important things I look for More

Fast and objective I came to the Nashua location, and I was introduced to Keith. I explained to Keith what I was looking for, and I gave him a budget to work it out. Wit I came to the Nashua location, and I was introduced to Keith. I explained to Keith what I was looking for, and I gave him a budget to work it out. Within 20 minutes the Keith already had a great deal for me. I was very happy with staff at this location, and very satisfied with my experience. More

Very friendly and professional. Keith is the best. We worked with him for 2 months to find the right car and he stuck by us every step of the way. He helped me make the right decis Keith is the best. We worked with him for 2 months to find the right car and he stuck by us every step of the way. He helped me make the right decision in the end. He is a true gentleman and the main reason that we decided to purchase our car at this dealership. I look forward to working with Keith in the future. Thanks for everything. More

Excellent sales and service Bought a certified car that needed service under warranty. Victor paid attention to every detail to make sure that we were satisfied with the service Bought a certified car that needed service under warranty. Victor paid attention to every detail to make sure that we were satisfied with the service provided. Everyone in the service department including the staff for the loaner car offered professional courteous service. More

Great first day experience good work all in all Great experienxe loved being in the infiniti dealership of nashua awesome experience with you guys thanks for the service really appreciated thanks ag Great experienxe loved being in the infiniti dealership of nashua awesome experience with you guys thanks for the service really appreciated thanks again hope to see you guys soon More

Great experience Exceeded my expectations. Great atmosphere and service was excellent. He went over my initial inspection and advise me what need to be taken care of. Exceeded my expectations. Great atmosphere and service was excellent. He went over my initial inspection and advise me what need to be taken care of. Luckily my vehicle is still in great condition so I just had an oil change. More

Frustrating 22 days, issue fixed which is great but 22 days?! No car wash. 7 days later, I get a free car wash email. Eye roll. 22 days, issue fixed which is great but 22 days?! No car wash. 7 days later, I get a free car wash email. Eye roll. More

Great Experience Our CPO 2018 Q60 had a few issues after delivery. Once I reached the appropriate person to deal with the issue, it was resolved quickly and profession Our CPO 2018 Q60 had a few issues after delivery. Once I reached the appropriate person to deal with the issue, it was resolved quickly and professionally. The communication and professionalism of the service department is top notch!!! More

Years of Bad service all around Bad service started back when we first leased car. We went into dealership after seeing an ad promoting one deal but dealer attempted a bait and swit Bad service started back when we first leased car. We went into dealership after seeing an ad promoting one deal but dealer attempted a bait and switch. We placed a review here on this site about our the car buying experience and were quickly called back. Sales Manager sat down with us and agreed there was a mistake and agreed to sell us the car at the price quoted but asked us if we would take down the negative report. Also gave us free winter mats. Fast forward. After having the car for a number years and extending the lease out we decided to keep the car. We called infiniti financial and set it up. We continued to make payments for a number of years when we recieved a call last september saying we had a month to pay off the balance or they were going to take the car back. We were obviously a bit confused. Our payments were up to date. The lady at Infiniti financial said car was still under lease. At this point the lease had been over for 2+years. I asked Infiniti to send me a list of all my payments which they did. I had made every single payment month after month. The lady I spoke with said these were lease payments. I told her that didn't make sense. I said if my lease had been over for 2 years why would they continue to accept payments from me instead of contacting me and making arrangements to buy the car. I asked her if these were lease payments, and If I was well beyond my lease why was I just now being contacted. In any case we agreed on a payoff price. I was told the balance I would need to pay to payoff a now 6 year old vehicle. They told me to contact the local dealer to make the payment. I contacted the local dealer and explained the situation. The used car manager seemed confused and instead of helping me handle the situation he just stopped responding. I called several times with no response. I called several more times speaking to the only friendly person at the dealership, the young lady who answers the phones. She was mordified and said she was going to put me in touch with the boss of used car manager. I left a voicemail and once again no reply. Fast forward a few weeks and still no answer about where to send this payoff. I called Infiniti financial again. I told them about my hardship with the local delear. They said they would contact them and set it up the payment. After about 20mins on hold they came back on the line and said dealership was being difficult and I could send the payment directly to them. They gave me the address of where to send it and told me to print off my vehicle mileage statement and send it in with the payment. They said once I sent payment in they would send me the title. This was back in October. Both the payment and statement were overnighted to them in same envelope. I called a few days later after seeing on website that they recieved the payment. I asked them how long it would be before I receieved the title. They said it was typically between 10-14 days. After waiting 3 weeks I called them and they said they never recieved the mileage statement. I told them that the statement was in same envelope as the payment which had obviously been received based on my online statement. Woman was very rude and said she didn't recieve anything and I needed to send it again. Fast forward. Statement was sent in one more time and then faxed. Once again I was told it would be 10-14 day. Since that time I still haven't received title. I recieved several explanantions with the most recent being the those in charge of the title had not processed it yet. Which is a bit odd because when I called several months back the gentlemen I spoke with said they needed to get a duplicate from DMV in Concord NH. The last call was two days ago. I was told the title was being overnighted. Still nothing. More