Should be less than 1 star. Car buying experience was good, car itself was great. Unfortunately it was totaled in an accident. Attempting to get refund of pro-rata portion of the GAP Insurance and the Extended Warranty from the Finance Department has been beyond awful. 4 Months of emails that went unanswered, wasted time, and empty promises of resolution. Had to resort to sending emails to the entire senior management team and the CEO. Emailed Infiniti Consumer Services to get anything even acknowledged. Still, not resolved despite promises. Final email today to include the NH Consumer Protection Bureau and a news channel that assists and airs unfair business practices. Would never deal with them again, and unfortunately the same ownership group owns all other Infiniti dealerships in my area.