INFINITI of Nashua

Super nice people. No stress and no pressure atmosphere. They value and respect your time there No stress and no pressure atmosphere. They value and respect your time there More

The car itself is amazing, cant say the same for the sales and financing services offered unfortunately. I left feeling like a lamb that had been brought directly to the Wolf's doorstep. Single female sales and financing services offered unfortunately. I left feeling like a lamb that had been brought directly to the Wolf's doorstep. Single female, shopping for a car alone...they warn you about these situations but I never actually experienced it with any of my past vehicle purchases until I bought from Infiniti of Nashua. You agree to payment terms in one room. They have you sign all of this paperwork based on those discussed terms, AND charge you your down payment. THEN they bring you to a different office to sit with the finance Manager where he quotes you a higher rate. I questioned the monthly loan payment difference and was told it was due to how my credit details came back. Come to find out after digging through my 50 pages of paperwork that it is ACTUALLY because they added in a paint protection service that i specifically asked to be removed from my quote as it was optional. Not only that, but this service, which is typically advertised as $899, was added into my loan terms at $1850! When i questioned why it was A) added in when i asked it be taken out and B) why it was more than double the cost than advertised i was told Oh sorry, there must have been a misunderstanding on if you wanted it or not, the finance manager should have gone over this with you...and its more than double because instead of lasting 24 months it will last 72 months. As if I had received some kind of deal when I didn't even want it in the first place, let alone the extended version costing double the price!! At first i thought, well, shame on me for signing the paperwork and not noticing they added this in without my consent....but then i thought, NO...because they had me sign that particular stack of paperwork in the Sales office, based on the AGREED upon loan terms and monthly payment after they'd already taken my cash down deposit, so you think you're set and signing what you agreed to. Then they increased the price once you get to the final step of signing paperwork in the finance managers office. When i did question the increase in the monthly payment with the finance manager, rather than going over all of the pricing breakdowns (where i would have caught this snuck in fee) the finance manager just says, you can cancel the agreement and we can refund you the deposit if you want. Like, completely unempathetic of the deal you just shook on with the Salesman, right while you're at the finish line and have already pictured yourself in this car, after spending 2 and a half hours of your time there finalizing details. Just had me leave with a really icky feeling like i was totally taken for a sucker and absolutely no attempt to try and make things right. If I could take the car back and have them remove the paint protection (and the $1900), i would! But im stuck with it. The salesman asked me when i was leaving why i didnt have a smile on my face and its because i honestly felt taken advantage of. Its less than $2000, like not a life changing amount of money, and no one forced my hand to continue on with the purchase of the car so I totally own and accept that. Its just the sneaky way they went about price increases and absolutely no attempt to ensure i leave a satisfied customer not just from the purchase side of things, but the service side. All of this is just to inform potential customers, BUYER BEWARE....check every crossed T and dotted I before signing or you could be taken for a ride as well! More

Dennis and staff go above and beyond to make sure as a customers we are happy! customers we are happy! More

Very friendly and supportive atmosphere. Lots of patience and knowledgeable with answering my questions. Andrew and Mike did a great job with getting me close to where I want to be with paym Lots of patience and knowledgeable with answering my questions. Andrew and Mike did a great job with getting me close to where I want to be with payments. More

Excellent service and sales. Very helpful staff. I am a loyal customer and will continue to be Very helpful staff. I am a loyal customer and will continue to be More

Beyond frustrated with the service department. Unless you love being terribly inconvenienced, I would not recommend this dealership. During my time of owning this vehicle I bring my car in to add Unless you love being terribly inconvenienced, I would not recommend this dealership. During my time of owning this vehicle I bring my car in to address an issue and I leave with the issue temporarily fixed. I go to pick up my vehicle and end up with a new light on my dashboard for an issue that was supposedly fixed 2 months prior. Resulting in them having to bring the vehicle out back again and me now wait in the waiting room. Or better yet, I leave and they say everything is all set and an oil leak was fixed and now end up with a check engine light on my dash..resulting in me having to go back to the dealership a day later. I brought my vehicle in for an oil leak in the beginning of December and I was told that an oil leak was not noticed. Although, I already had paperwork from a Valvoline noting the oil leak. They also stated that my oil tank was overfilled on arrival. Weird, considering Infiniti had been doing my oil changes for over three years. So here we at the end of February and my vehicle started leaking large amounts of oil onto the street. There was also another occasion where they supposedly did an alignment and as I pull out of the dealership and start driving down the road I realize the alignment was worse than it was before. I then had to turn around and wait in the waiting room again for an extended period of time. Also oil and filter changes end up taking over two hours. The service advisors are very kind and patient and I don’t have anything bad to say about them. But whomever is doing the work in the back is not being thorough with their work and putting customers in danger when driving after leaving the service shop. I had called asking to speak with general manager regarding this. I had been fairly patient with these issues over the last few months but this last time really pushed my patience over the edge. More

Totally satisfied, everything went great! Greeted promptly upon arrival, Kr I stin greeted me and got repair order started and vehicle was in shop within minutes. Kristin kept me informed wit Greeted promptly upon arrival, Kr I stin greeted me and got repair order started and vehicle was in shop within minutes. Kristin kept me informed with progress and cost estimate for tire after road hazard. Gave her the OK and was out shortly after. Couldn't be happier with total service experience. My thanks and compliments to Kristen for her outstanding assistance and you and your staff. Always first class service and a great facility. Thank you very much. More

I have been going to this dealership for 3 yrs. The service has been second to none. Service team is friendly and professional. They wash and vacuum my car which a plus. Kristin is professional, The service has been second to none. Service team is friendly and professional. They wash and vacuum my car which a plus. Kristin is professional, knowledgeable and very friendly. More

This is my third car from Infinity of Nashua. Great people to work with. Dennis in service is wonderful. Always takes great care of me. Great people to work with. Dennis in service is wonderful. Always takes great care of me. More

Brought my QX50 in for service due to under engine shielding fell off. They were able to reinstall easily and send me on my way as a very happy customer. Service area is always immaculate and staff shielding fell off. They were able to reinstall easily and send me on my way as a very happy customer. Service area is always immaculate and staff (Dennis) very professional. More