INFINITI of Nashua - Service Center

Great service You pull up to the door and this is the beginning of your great service experience, Victor Burgos and his service team are right there to check you in You pull up to the door and this is the beginning of your great service experience, Victor Burgos and his service team are right there to check you in and answer any questions you may have. My car was in for Maintenance and a detail, my 7 year old M37X looks brand new.They do great work and thanks to Mike Kramer my car is in perfect Mechanical condition. More

Great service as always Chad was very helpful. He met all my needs and addressed the concerns I had with my vehicle. I always receive excellent service and Chad is great to w Chad was very helpful. He met all my needs and addressed the concerns I had with my vehicle. I always receive excellent service and Chad is great to work with. More

oil change Friendly service people but expensive services. Oil change with synthetic oil was >$100 and even with 25% off coupon cost was >$68. These charges in Friendly service people but expensive services. Oil change with synthetic oil was >$100 and even with 25% off coupon cost was >$68. These charges included 6 quarts of oil at $10/quart even though the manual states 5 1/8 quarts of oil with an oil change. So since the dealership buys oil in 50 gallon drums rather than individual oil cans this results in an uncharge of 7/8 x $10 = $8.75 uncharge for each oil change they perform on this and similar cars....nice way to increase the dealership's profits without doing any additional work. Also, tried using the Albrecht Reward dollars that I had and, of course, these could not be applied to an oil change...presumably only to buying a $40,000 or more car....nice reward system you have.....won't be back for any other service for my car....local mechanics do the same job and a more reasonable price More

Personal service is what keeps me coming back Dennis Matteau makes it feel like I'm getting special attention. I do know that Dennis has many customers but it always feels like I'm the only custom Dennis Matteau makes it feel like I'm getting special attention. I do know that Dennis has many customers but it always feels like I'm the only customer Dennis is dealing with. The personal service is what keeps me coming back. I can get less expensive service at other places but the personal attention and knowing my car is being serviced correctly gives me peace of mind and that's worth more than saving a buck or two. More

INFINITI Q50 Kudos to Shawn, Suzanne and Steve For their processional demeanor and effort to honor their commitments to me. I especially appreciate the time that Kudos to Shawn, Suzanne and Steve For their processional demeanor and effort to honor their commitments to me. I especially appreciate the time that Shawn gave me while he attended to every detail, educating me along the way. Suzanne was my initial contact with the dealership and did all she could to be sure the experience was a great one! More

Amazing customer service Highly recommend victor Pena to work with. Always professional yet personable. He is always great to work with and gives me peace of mind when i bring Highly recommend victor Pena to work with. Always professional yet personable. He is always great to work with and gives me peace of mind when i bring my vehicle in for service. More

Pricing Hello, The pricing needs to be better explained. We expected the car to be washed and vacuumed and was not done. Hope it improves in the future Hello, The pricing needs to be better explained. We expected the car to be washed and vacuumed and was not done. Hope it improves in the future More

Service Perfection! I was five hours from home on a college visit when I detected a problem. The service team walked me through roadside assistance, called ME to check on I was five hours from home on a college visit when I detected a problem. The service team walked me through roadside assistance, called ME to check on me while waiting for the tow truck, greeted the tow teuck as soon as we pulled up, held my hand to get me out of the tow truck, effortlessly pulled my records, made me comfortable with a cappuccino, washed my car, and got me out in under an hour! They heard me! They understood that I had important plans for the weekend with my daughter. They cared for me and my daughter! They stayed overtime to get me going! They made me feel not so far from home. Victor and his crew were beyond five stars. I am SO impressed. They represent Infiniti and all that the brand promises. Thank you from the bottom of my heart. More

Excellent Customer Service! I recently purchased my dream car at this dealership. The salesmen were nice and down to earth. The service team here is excellent as well, they're ex I recently purchased my dream car at this dealership. The salesmen were nice and down to earth. The service team here is excellent as well, they're experienced and had my car in and out the next day for a repair. I highly recommend this dealership for anyone looking for their next purchase! You wont find another dealership that actually cares about its customers like Infiniti of Nashua. More

Service above and beyond My G37 broke down on Broad St in Nashua and Stephan S, who happened to be a Service Technician at Infiniti of Nashua, was driving by and stopped and a My G37 broke down on Broad St in Nashua and Stephan S, who happened to be a Service Technician at Infiniti of Nashua, was driving by and stopped and asked if he can help. He determined that it was not a simple fix and it would have to be towed. He even helped with the name and number of the tow company who they typically use. Fate has it, and the following day Stephan S happened to be the technical assigned to work on my car and remediated the issue. The Service Advisor Victor Pena explained everything and was wonderful to deal with. More