INFINITI of Nashua - Service Center

Average They fixed my camera however now there is a squeak in the tailgate area that I can not figure out where it is from. I will return for an oil change in They fixed my camera however now there is a squeak in the tailgate area that I can not figure out where it is from. I will return for an oil change in January and gave it looked at More

Excellent service visit Dennis greeted me. Victor connected with me regarding previous visits and Chad took care of explaining costs and choices. Also arranged a free loaner Dennis greeted me. Victor connected with me regarding previous visits and Chad took care of explaining costs and choices. Also arranged a free loaner since it was to take a few hours longer. More

All service visits exceed my expectations ! Infiniti of Nashua always provides the best service. I am able to get appointments that work for me easily and find my car is quickly serviced when I’ Infiniti of Nashua always provides the best service. I am able to get appointments that work for me easily and find my car is quickly serviced when I’m there. I think they are honest about what the car needs and don’t try to oversell repairs or maintenance. Very pleasant staff as well! More

Brought suv in for application of protection equipment. Staff was accommodating to schedule and provided a loaner car for the day. Henry sold us the car. There was no haggling over price. The entire staff Staff was accommodating to schedule and provided a loaner car for the day. Henry sold us the car. There was no haggling over price. The entire staff was helpful and upfront about everything. Easiest buying experience ever and no pressure at any time. Highly recommend this dealership. More

Amazing service! I always give a five star review. The service is exceptional and the staff is very accommodating. They are friendly and well versed in their field. I always give a five star review. The service is exceptional and the staff is very accommodating. They are friendly and well versed in their field. More

Great dealership Chad is very helpful, great service. It is a distance from me but I choose it over Danvers any day... if I have to go to an Infiniti dealership Nashua Chad is very helpful, great service. It is a distance from me but I choose it over Danvers any day... if I have to go to an Infiniti dealership Nashua is #1 More

30,000 service Modern service center with sevice that was on time, professional and courteous. Clearly reviewed maintenance plan and a loaner was provided for as we Modern service center with sevice that was on time, professional and courteous. Clearly reviewed maintenance plan and a loaner was provided for as well with no hassle. More

Always well taken care of! I am always treated respectfully, promptly and well. I love the new facility and Dennis always takes the time to answer my questions. Thank yo I am always treated respectfully, promptly and well. I love the new facility and Dennis always takes the time to answer my questions. Thank you. More

One of a kind The customer service I received from the service department was like no other. Victor kept me informed on the status of my vehicle, how long it would The customer service I received from the service department was like no other. Victor kept me informed on the status of my vehicle, how long it would take to finish the work and costs. We had t vehicle back in no time and the issue was addressed. I highly recommend Infiniti of Nashua. The staff is attentive and professional. More

Tired of Waiting and Poor Service We Bought our QX30 18 months ago and my wife was ecstatic about the purchase. She absolutely loves the car. Now 18 months later, she still loves the c We Bought our QX30 18 months ago and my wife was ecstatic about the purchase. She absolutely loves the car. Now 18 months later, she still loves the car but to try and get quality service, well let's just say it's been a Nightmare and I would prefer a Root Canal over having to go there. Our experience: 1. September 2017....we have the movers at our place to move into a new house. Get a flat tire, call Roadside assistance to come and Help. After waiting an hour and a half. They call and say they are really busy and it's going to take longer. I said never mind. I get the tire filled and Drive to Infiniti. This is my very first visit for Service. They tell me they are busy, I ask for a loaner for which the Sales department promised me when I bought the car. No loaner, you will have to wait. Furious, I wait 2 1/2 hours and I can't get to our new home to watch the move! Total Frustration. They repair the tire and I drive away only to have to go back because they did not check all the tire pressures and the TPMS light was still on and not reset. 2. We bring our car in for an Air Bag recall. Get the car back and the steering wheel is crooked, they lane departure system is not working. Bring it back, they keep the car for a few days and day it's all fixed. Lane departure still not working properly and the steering wheel is better, but still not straight. 3. 6 weeks ago, the coolant light keeps coming on. My wife brings it to them and they say, that's a quick fix. Give the car back to my wife and guess what, the coolant light comes on again the next day. Make another appointment to get it fixed. After a week they say they had to order a new Reservoir because the sensor was bad. I tell them I want the vehicles diagnostics run because we have also had an issue with the active headlights. Get the car back. My wife gives me the paper work and I notice that when they ran the Diagnostics, there was an issue with the front camera. They never mentioned it and did not fix it. 4. I have called the Service advisor left a message for him to call me. After 1 week , no call so I send an EMail to Diana to explain my disgust with the Service department. No answer back. I send a follow up email to see if she received my first EMail, no answer back. I connected to the Dealership by text and asked for Diana and was told she was not in and that they would tell her that I was trying to contact her. Here it is another week later and no call back. I wonder what it takes for them to contact me. We live in Hooksett so it's not easy to get there. I travel Mon-Fri so it's next to impossible for me to get there. And by the way, I worked in an AutoDealership for 32 years as a Service and Parts Director and would never in a Million years treat customers like this. Not sure if another Infiniti is in our future purchases! More