INFINITI of Nashua - Service Center

Damaged my car and refused to fix it! I had taken my 2015 QX60 for service to this place. When I got the car back I noticed that the driver side mirror had scratches and the molding was br I had taken my 2015 QX60 for service to this place. When I got the car back I noticed that the driver side mirror had scratches and the molding was broken. Talked to Victor Pena (my service adviser) and he showed me a picture of the car (that was taken when the car came in for service) and argued that it was an existing damage. But the picture they showed me was NOT CLEAR and I DID NOT see any damages in the mirror. We went back and forth on this and finally I asked for the manager. I was told that the manager was in a meeting. I got the phone number of the manager (Victor Burgos) and scheduled an appointment. He said we can review the pictures and VIDEO FOOTAGE of the car when it came in and see if the damage was pre-existing. I immediately said OK because I knew that if there were other pictures and videos (that showed the driver side mirror clearly) those would support my claim that the damages were NOT PRE-EXISTING. When I went to see Victor Burgos he also showed me the exact same picture that the service adviser had showed me before and suggested the damage was pre-existing. I told him "I had seen this picture before and I don't see any damages in this picture" and asked for the video footage. Victor Bugos said "he does not need to look at the video footage". Also he refused to fix the damages. Now I am really sure they DID NOT have any other pictures and/or any video footage, they were just lying thinking that I wont come back to review those. So the bottom-line is they damaged my 45K car and refused to fix the damage. I have been a loyal customer of this dealership (I had purchased my 2015 QX60 from here 3 years ago and have been doing all my services here until now) but this whole experience left a very bad taste in my mouth. Will not be taking my QX60 to this dealership again. More

Service experience was great! Dennis was extremely friendly and professional. He consistently kept me up to date on the status of my vehicle, which is huge! I had a great experienc Dennis was extremely friendly and professional. He consistently kept me up to date on the status of my vehicle, which is huge! I had a great experience! More

Thanks Called with an issue, Dennis was very professional and got me in right away. He kept in contact with me for an eta and handled the issue with my car. Called with an issue, Dennis was very professional and got me in right away. He kept in contact with me for an eta and handled the issue with my car. More

Great service The service received was great. They were respectful of my time and delivered in the timeframe given. It is always a pleasure to do maintenance there. The service received was great. They were respectful of my time and delivered in the timeframe given. It is always a pleasure to do maintenance there. More

Quick and accommodating I have used Infiniti of Nashua for my service needs for the past 3 years. Each and every time I visit to have my vehicle serviced I am treated very we I have used Infiniti of Nashua for my service needs for the past 3 years. Each and every time I visit to have my vehicle serviced I am treated very well by the service department and staff in general. My vehicle is always taken care of with efficiency. This is greatly appreciated because of the commute I make from northern New Hampshire to visit the Nashua location. Would highly recommend their services. More

5 stars service is 5 stars , prices could be a little lower, coffee and snacks are great ,waiting room is very clean,and a great place to wait. service is 5 stars , prices could be a little lower, coffee and snacks are great ,waiting room is very clean,and a great place to wait. More

Professional, modern, service oriented. I actually came in for service on the wrong day (my error) but Nashua Infiniti got me right in and assessed maintenance required, which in involved br I actually came in for service on the wrong day (my error) but Nashua Infiniti got me right in and assessed maintenance required, which in involved breaks and communicated efficiently along the way. Although the work could be completed w/in 2.5 hours I was able to get a loaner vehicle to manage some personal obligations. I realize dealerships are not necessarily the most cost effective options when servicing a vehicle but at the moment I wouldn't take my G37x w/ 197,000 miles anywhere else due to the convenience factors (on-line scheduling, loaners when needed, awesome facility and Infiniti mechanics working on your car) of the Nashua Infinti service center. More

Preventive maintenance and Warranty repair Dennis Matteau, the Service Adviser was very professional. Listen played back of the requested services. Got the car ready by the time promised. At on Dennis Matteau, the Service Adviser was very professional. Listen played back of the requested services. Got the car ready by the time promised. At one point, even got a technician to help to explain a non-service related question to me, which I did appreciate The waiting area was clean, and quite. The coffee and water help too :) Anh More

Routine Maintenance Infinity of Nashua Service Department is a pleasant experience from making an appointment, to the awesome service staff and Dennis M. I am fully infor Infinity of Nashua Service Department is a pleasant experience from making an appointment, to the awesome service staff and Dennis M. I am fully informed of work and how much time the service will take. Well done. More

Great first experience Brought my Q40 in for maintenance and a brake issue. I had never used this dealership before and they immediately found that the car needed an alignme Brought my Q40 in for maintenance and a brake issue. I had never used this dealership before and they immediately found that the car needed an alignment and rear caliper was sticking and needed to be replaced. They didn't have the caliper in stock so they immediately put me in a new loaner, got me out of there, and contacted me early next day when it was done. Some may see this as inconvenient but they didn't make me stay around any longer than I needed to and, fixed the car and its operating like new. More