INFINITI of Nashua - Service Center

Excellent service, response, and customer care. Victor Pena has proven to be the best, most customer service oriented, knowledgable, responsive, courteous and thorough service rep I have ever dealt Victor Pena has proven to be the best, most customer service oriented, knowledgable, responsive, courteous and thorough service rep I have ever dealt with, across several hi-end dealerships and brands! Follow-up discussion and email exchange with Service Director Victor Burgos, was thorough, pleasant, friendly (as if I knew him for years) and very thoughtful and helpful - great guy it seems. I have found a new vehicle which we are super impressed with (in fact impressed with entire line ) after having purchased 2 Jaguars, 5 BMWs and 6 MBnzs in most recent past. Found a great dealership with Infiniti of Nashua (better in every regard than Kelly where I orig purchased the QX60)...so much so, that I purchased a 2019 QX50 for my wife Dorothy (she absolutely loves it). Sales consultant Scott Sokoloff is excellent, diligent, great knowledge and follow-thru and when next comes around, I hope to work with him. Dave Gerardi, sales mgr, was superb to deal with, negotiate fairly and honestly, a gentleman and a professional - he made the QX50 deal happen. Likewise, dealing with Steve Sokoloff, Finance Mgr, made the typical less enjoyable finance matter (both vehicles were purchased) a pleasant experience, and out of the norm for us, we purchased additional coverage, good work Steve! More

Great service experience Dennis was great to work with. Needed a quote for my breaks and he made sure to tell me about coupons available to me. Checking in was great process. Dennis was great to work with. Needed a quote for my breaks and he made sure to tell me about coupons available to me. Checking in was great process. Dennis also checked me in and it was a very efficient process with him along with the overall service staff as they were very nice. More

Great service Great Service, the staff is professional and on top of your concerns. The Service Department is new, quick and honest. The pricing is fair and updat Great Service, the staff is professional and on top of your concerns. The Service Department is new, quick and honest. The pricing is fair and updates are frequent. More

Best service advisors around The entire service group is great to deal with. The service advisors are top notch. Dennis and Victor are examples of people who always go the extra m The entire service group is great to deal with. The service advisors are top notch. Dennis and Victor are examples of people who always go the extra mile to keeping me informed as to what is going on when my vehicle is in for service, providing me with the save model of vehicle that I drive for loaners and are proactive More

Friendly, fast service. Friendly fast service. Victor is very attentive to detail. Conscious of your time and services required. Updates on how the service is going and cos Friendly fast service. Victor is very attentive to detail. Conscious of your time and services required. Updates on how the service is going and cost. More

Best service experience I have had This is by far the best service department i have ever sent any vehicle i have owned. Prior to this i had a Mercedes Benz and never thought MB servic This is by far the best service department i have ever sent any vehicle i have owned. Prior to this i had a Mercedes Benz and never thought MB service coukd be beat. I was wrong. So glad i was too ! My other vehicle is nearing replacement time, and will go to no other place to purchase and service. More

Service was great. Prompt and timely. My service expectations were exceeded. Thanks for the attention to detail. The waiting area was also very comfortable. was great. Prompt and timely. My service expectations were exceeded. Thanks for the attention to detail. The waiting area was also very comfortable. Thanks. More

Excellent service I brought in my car for service with an unidentified noise. The problem was identified and fixed in one visit. At the conclusion of the visit, I was I brought in my car for service with an unidentified noise. The problem was identified and fixed in one visit. At the conclusion of the visit, I was happily surprised that the work was under warranty. More

Excellent A++++ Was in and out in 30 min , thanks to victor Pena he is very friendly and very friendly, dealership very elegant and has a very nice elegant waiting ar Was in and out in 30 min , thanks to victor Pena he is very friendly and very friendly, dealership very elegant and has a very nice elegant waiting area with all kind drinks and snacks More

THOROUGH & QUICK VERY EFFICIENT AND EASY TO DEAL WITH. I WAS ABLE TO GET MY VEHICLE IN THE SAME DAY AND PICK THE NEXT DAY, APPRECIATE THE PROMPT RESPONSE. VERY EFFICIENT AND EASY TO DEAL WITH. I WAS ABLE TO GET MY VEHICLE IN THE SAME DAY AND PICK THE NEXT DAY, APPRECIATE THE PROMPT RESPONSE. More