INFINITI of Norwood

Great Sevice I’m not associated with any Dealer. I’m very happy with the service I receive each time I bring my car in for services. I’m not associated with any Dealer. I’m very happy with the service I receive each time I bring my car in for services. More

Excellent work Staff are very efficiency and friendly at Infinity Norwood Service Department. I checked in as soon as I pulled my car inside the service department e Staff are very efficiency and friendly at Infinity Norwood Service Department. I checked in as soon as I pulled my car inside the service department entrance. I only have to wait for a very short period of time in the waiting lounge and I was informed by Antonio my car will be ready for me to pick up. I am very pleased to say the service and quality work at Infinity Norwood is Excellent and I will highly recommend friends and family to use the service in this dealership. Good Job. Warmest regards, Allen Leung More

Oil changed and starter defect The starter of my 2013 infinity jx35 was defective and I have less than 51k miles on it..i was out of warranty. They charged me 400$ labor and 500$ fo The starter of my 2013 infinity jx35 was defective and I have less than 51k miles on it..i was out of warranty. They charged me 400$ labor and 500$ for a new stater. No deep cleaning of the interior of the car after services More

Exceptional Service ! My car would not start I called my sales person who told me to come in, when I arrived I was greeted by a very nice service person ( I’m feel bad I do My car would not start I called my sales person who told me to come in, when I arrived I was greeted by a very nice service person ( I’m feel bad I don’t know his name ) he took my information he came out to inform me it would be over an hour and he would put me in a loaner. My experience is ALWAYS pleasant ! More

Breaks works, power steering, oil change and inspections Great service! Fernando is the best. I highly recommended Fernando Diaz for his great customer service. He treats customers like family members. I hig Great service! Fernando is the best. I highly recommended Fernando Diaz for his great customer service. He treats customers like family members. I highly praise him for his honest opinion about services needed More

Service review Came in for typical service and maintenance, was told it would be 1 hr 30s mins. They finish in 1 hr and washed my car. Great experience Came in for typical service and maintenance, was told it would be 1 hr 30s mins. They finish in 1 hr and washed my car. Great experience More

Under promise over delivery I drive from RI to Infiniti of Norwood because the Service Dept is very professional, very competent and communicates throughout the service experienc I drive from RI to Infiniti of Norwood because the Service Dept is very professional, very competent and communicates throughout the service experience. (Infiniti of Norwood should educate my local dealer on what real Service should be to the customer) More

Brake issue The right rear brake on my ‘14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience The right rear brake on my ‘14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience working with the Infiniti dealer I purchased the car from in central Mass, Infiniti USA sent me to Infiniti of Norwood. Nigel and his team have been excellent to work with! Great communication, easy to talk to, tremendously helpful and a pleasure to work with. Thank you! I feel as though they have gone above and beyond to help me resolve this issue (and we are still working on it.) I also had an oil & filter change while my car was there. The job was done well and engine compartment was clean / no oil spills / drips. The cost of the oil & filter service (synthetic) was about $40 more than at my previous Infiniti dealer though. Thought this was a bit high, but honestly, the quality of service I am seeing is worth it. Great experience, thank you. More

Fast , polite and knowledable I brought my car in for service that took me in and had a loaner car for me within 10 minutes. While the serviceman moved my car he noticed a very sma I brought my car in for service that took me in and had a loaner car for me within 10 minutes. While the serviceman moved my car he noticed a very small detail that I never noticed and took care of it, in the 2 minutes he was in my car. My car was finished on time and on budget. I would highly recommend Infinity of Norwood More

review Great service center and customer service. Anthony T was awesome very informative and extremely kind. Answered all my questions and kept me up-to-date Great service center and customer service. Anthony T was awesome very informative and extremely kind. Answered all my questions and kept me up-to-date. Service tech Jeffrey was great extremely helpful and very professional. More