After our longtime dealership in Hanover closed its - Brian Patrick
After our longtime dealership in Hanover closed its doors, we were hoping to find a new dealership we could trust. I'm happy to say that Infiniti of Norwood exceeded every expectation and delivered a car-buying experience that was professional, transparent, and genuinely enjoyable from start to finish.
Our salesperson, Andrew, was beyond professional. He took the time to thoroughly explain all the features and benefits of our new vehicle and often answered questions before we even had to ask them. What really stood out was how much he respected our time and focused on making the process as smooth and efficient as possible.
Andrew also went above and beyond by explaining the benefits of purchasing through Infiniti of Norwood, including service options, oil changes, registration assistance, and inspection sticker requirements. As a new customer to the dealership, that information was incredibly valuable and gave me confidence that the relationship wouldn't end after the sale.
Just as importantly, Andrew was genuinely personable. He took the time to get to know us and didn't make every conversation about selling a car. There was never any pressure to make a decision or move faster than we were comfortable with. Instead, he acted as a trusted advisor, offering guidance and helping us navigate our options while allowing us to make the decision that was right for us. That approach made all the difference.
When it came time to finalize the deal, Adam made sure the numbers worked and made sense. I especially appreciated how he eliminated the typical back-and-forth negotiation process and worked closely with Andrew to streamline everything. Adam also kept the atmosphere loose and friendly throughout the process, even getting us to laugh with a few perfectly timed jokes. Those interactions went a long way in making us feel like more than just another sales quota. It was clear that he genuinely cared about our experience and wanted to make sure we left 100% satisfied with both the deal and the overall experience.
The excellent service continued with Jon in finance. Buying a car is an exciting time, and it's easy to get caught up in the moment. Jon recognized that and made sure we slowed down enough to fully understand the warranty options, coverages, and extended service plans available to us. He took the time to answer our questions thoroughly and explain everything clearly, allowing us to make informed decisions without ever feeling rushed or pressured. His patience and attention to detail gave us confidence that we were making the right choices for our needs.
To top it all off, the car looked fantastic when we picked it up. The attention to detail and presentation showed the pride they take in delivering vehicles to their customers.
All in all, this was a wonderful experience. It was such a relief to find a new dealership to call home after the closing of our dealership in Hanover. I sincerely appreciate the level of professionalism shown by everyone at Infiniti of Norwood. It's refreshing to see that true customer service still exists in this industry.
Thank you, Andrew, Adam, and Jon, for making this such a positive experience. We look forward to being Infiniti of Norwood customers for years to come!
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