INFINITI of Norwood

Oil change The customer service was so amazing. The oil change was done on time. My car came out nice and clean. Unbelievable service A+ A+ A+ The customer service was so amazing. The oil change was done on time. My car came out nice and clean. Unbelievable service A+ A+ A+ More

Brake repair Great service and treatment ; as expected! Service was performed in less time than expected and I was updated along the way. I also received a loaner Great service and treatment ; as expected! Service was performed in less time than expected and I was updated along the way. I also received a loaner car that was new and clean. More

Best service department The Norwood Infiniti service center is the best service center ive ever experienced. The quality of the work, customer service, friendliness, and comp The Norwood Infiniti service center is the best service center ive ever experienced. The quality of the work, customer service, friendliness, and competitive pricing are all excellent. More

Excellent customer service The service was excellent, and we got a new car for the price we were hopping to get it. I would definitely recommend the dealership and our sales pe The service was excellent, and we got a new car for the price we were hopping to get it. I would definitely recommend the dealership and our sales person Jon Mcgaw. More

New car purchase This was by far the best experience I have had in purchasing a new vehicle. The entire process was smooth and stress free. Mark was the salesman that This was by far the best experience I have had in purchasing a new vehicle. The entire process was smooth and stress free. Mark was the salesman that helped me make my purchase. He was extremely helpful in explaining the process and what my options were. Adam was very helpful as well. More

Fast reliable service. Infiniti of Norwood is great. The techs are knowledgeable, and they stick to their promised time when the work is done. They have competitive prices o Infiniti of Norwood is great. The techs are knowledgeable, and they stick to their promised time when the work is done. They have competitive prices on their work as well. More

Oil change Fernando Diaz very nice person nice costumer service he help me more that I need thanks for everything it’s good to know how they take care my care Fernando Diaz very nice person nice costumer service he help me more that I need thanks for everything it’s good to know how they take care my care More

Service visit Excellent service and I didn’t wait too long - my advisor was extremely professional I love the way my car runs now I will definitely be back for the Excellent service and I didn’t wait too long - my advisor was extremely professional I love the way my car runs now I will definitely be back for the next time More

Service Very friendly—greeted upon arrival at the service center. I appreciated the time service took to review the work that was done on the car and also ask Very friendly—greeted upon arrival at the service center. I appreciated the time service took to review the work that was done on the car and also asking if I had any further questions. The complimentary wash was also icing on the cake! More

Keep your old invoices and don’t get charged for faulty work I am writing this review for my spouse who brought our car in and usually brings our car in, yet Infiniti never verifies phone number or who to send s I am writing this review for my spouse who brought our car in and usually brings our car in, yet Infiniti never verifies phone number or who to send survey to. This appointment took longer than expected and my husband had to leave because the WiFi at the dealership was not working and so he could not use the laptop he brought to work remotely. Thankfully he was given a loaner car and able to go to his office. Our biggest complaint is that the technician or whoever wrote the bill neglected that we had a full brake job done two months ago and the faulty part they replaced (under warranty) caused the other problems they charged us for, such as resurfacing the rotors. At the time , my spouse didn’t recall that we had all new rotors two months ago and he was rushing because the service took longer than anticipated and he had to pick up our children. Otherwise I think he would have verified whether the rotors that were resurfaced were new. But the technician should have been aware and not charged for that. The next day, after back and forth on the phone, the manager agreed to refund the cost of the rotor resurfacing. However there was a note on the invoice that the brake pads were very worn. Brake pads that were two months old. I believe those should have also been replaced free of charge. The manager said he would have to look into that and “call us back”. More