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INFINITI of Norwood
Norwood, MA
685 Reviews
Welcome to the INFINITI of Norwood website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or pre-owned INFINITI car, truck, or SUV you will find it here. We have helped many customers from Norwood, Boston, Hanover, Danvers, Westboro, Dedham, Canton, Sharon, Foxborough, Medfield, Westwood, Dover, Needham, Wellesley and Newton find the INFINITI of their dreams!
We know that prospective customers are extremely well educated when researching their next vehicle. INFINITI of Norwood has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional offers on your next vehicle.
As a premier Massachusetts INFINITI dealer, we have a huge selection of new and pre-owned vehicles from which to choose.
INFINITI of Norwood online and offline customers enjoy special vehicle offers every day.
We offer INFINITI service & parts, an online inventory, and outstanding financing options, making INFINITI of Norwood the preferred dealer for Norwood, Boston, Hanover, Danvers, Westboro, Dedham, Canton, Sharon, Foxborough, Medfield, Westwood, Dover, Needham, Wellesley and Newton INFINITI buyers. Ready to set up a test drive? Visit our Boston INFINITI dealership in Norwood, MA today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 685 reviews
May 30, 2017
Excellent experience with Eric Amoah I visited the dealership on Friday May 26, 2017. This review is being posted to applaud all of the hard work that Eric Amoah put into getting me the d I visited the dealership on Friday May 26, 2017. This review is being posted to applaud all of the hard work that Eric Amoah put into getting me the deal that I wanted. He was patient, kind, knowledgeable, personable and friendly. Even though I didn’t drive away with the car that I wanted, I look forward to getting into a QX80 in 6-months and having Eric be the one to help me through the sales and financing. He is fantastic! I recommend that anyone who wants someone who understands the behind-the-scenes sales and leasing aspect, Eric is the man to go to. He went above and beyond, and knows how to work a deal. He also knows what a customer wants after they explain it, and the customer doesn’t have to explain again. More
by c4319232
Employees Worked With
Eric Amoah
February 04, 2017
Eric M ... a great salesman We just purchased a beautiful 2010 Infiniti G37X 6 speed. Eric M is, by far, the most professional and well spoken salesman that I've ever dealt with. We just purchased a beautiful 2010 Infiniti G37X 6 speed. Eric M is, by far, the most professional and well spoken salesman that I've ever dealt with. He treated my son with kindness and respect. The transaction was seamless and there was absolutely no pressure to close the sale today. We bought the car and drove it home within 3 hours of walking through the door! I highly recommend this dealership and hope to do business with them again. More
by Susan Cruikshank
Employees Worked With
Eric M
November 11, 2016
Miscommunication - dealership price gaff - internal issue I have never owned or driven an Infiniti vehicle but based on positive recommendations by a few of my friends in the auto industry I wanted to find ou I have never owned or driven an Infiniti vehicle but based on positive recommendations by a few of my friends in the auto industry I wanted to find out for myself what they are like. Arriving at the dealership I was greeted by a salesman and I explained to him that I was interested in a used SUV that provides third row seating and my budget requirements. He was pretty clear with my requirements. He said he had a few on the lot that would fit into my budget. After driving the JX35 I was certain this was the car for me. From the comfort of the seat to the little gadgets I found my self in a vehicle that I enjoyed driving. On top of the vehicle I really appreciated the low pressure sales process. I was allowed to take a vehicle for a test drive and inspect the car. When it came time to negotiating the price I explained that I wanted to stay under a certain value to stay in my budget. I also asked about the in house financing and I was told a very low rate would potentially be possible. The salesman actually said maybe 2%. I needed to know at this point if I should get my own financing or go with the Infiniti loan program. I went through the preapproval process at the end of the afternoon and as an afterthought I asked what the loan percentage was. The percentage was not 2% as earlier indicated so I asked if they could look around for another lender with a lower price and the salesman said he would and I was happy that they would try to get it lower so I would not have to spend my time looking for financing. I also indicated how much I was willing to put down. Satisfied with the process so far we agreed that I could come back the next day to finish to accommodate my schedule. At the end of the evening I was told to show up the next day with a check for X amount of dollars and my trade in. I asked a few times the dollar amount to confirm because I didnt want to make any mistakes so we were all clear. The next day I arrived with the bank check in hand and my trade in cleaned out. I was greeted by the salesman and he confirmed everything was good. I handed him my trade in title and bank check as discussed the day before. Next I met with the finance person while the salesperson started the plate transfer. I immediately felt comfortable with him The new XJ35 was perfectly cleaned and ready to drive away. He went through the usual sales pitch of warranty and other add ons. He mentioned the monthly payment but it was not what we discussed the day before. I then asked what the interest rate was and if they found a lower rate. His response was no because he was not asked to find a lower rate and that they generally use Infiniti because it's better for them and proceeded to try to distract me away from asking for additional financing options. I then asked him to review the price of the vehicle, my trade in vehicle price and the amount of the check I was supposed to bring in cash. There was a $3k price difference because they made some math mistakes the night before and my trade in price ($3K) was not supposed to be included in the cash difference meaning the bank check I brought with me. Now the price of the vehicle per month is over my budget per month and I already have what I thought was a check to cover the difference. This is what really upset me- The embarrassment of getting put on the spot over additional money after I repeatedly asked if we were all set and then being pushed into a higher financing rate than I needed to pay. I feel like I lost control over the negotiation because of lack of my own lack of preparation. I would have provided my own financing if I had known there would be no more additional options. Also being told they would look for lower financing and not doing so they could keep the financing in house. I left the financing table immediately to discuss this with my sales person. He discussed what happened with his manager and they said there was nothing they could do and It was up to me to cover the difference. They acknowledged they made the mistake and they agreed it was messed up by them through their own miscommunication but they would not make good on the deal. After leaving I called their corp. headquarters to find out if they could push the sale and they said all they could do is open a case and then look into it. I'm extremely disappointed that the deal did not go through. I spent a solid 2 days at the dealership between commuting, test driving, discussing the purchase, going through the purchase and cancelling the purchase. The sales guy was very pleasant during the entire process and I feel bad for him. I feel like the numbers guys screwed us both over. I really expected to be driving out of there with a new car. Out of principle I'm going to shop somewhere else after walking out. I'll probably cross post this same thread so hopefully other people can learn by my mistakes and be more prepared when buying a vehicle. I don't want to use the salesperson's name out of respect. Sorry if this sounded more like a rant than a review. I wanted to also mention that the price on the vehicle was fair. I have been doing a lot of research and it was reasonably priced. More
by Rod - Navy Vet - DAV member
Employees Worked With
GoodFriendly Salesguy
September 28, 2016
Great experience I was at another dealer working a deal on a new QX50 and I wanted to certain color that they said they didn't have in stock but could get one but they I was at another dealer working a deal on a new QX50 and I wanted to certain color that they said they didn't have in stock but could get one but they were trying to push me into one they had on there lot, So I called the Infiniti of Norwood and spoke to a salesperson named Roger and asked if he had a QX50 white on chestnut and they did have one. I then told him the deal I was getting at the other dealer and if they could do it on the one I wanted, after a few min he then called back and said ok it sounds as if we can do the deal and off I went! The salesperson had the car waiting out front for me and it was exactly what I wanted we then proceeded to do paperwork and I was back the next day to pick it up. I must say it was a very easy smooth process. More
by Laura650
Employees Worked With
Roger
June 16, 2016
"A First Class buying Experience" I recently purchased a Q50 and the entire process from the time I inquired about a car online through to my visit to the dealership to delivery was ha I recently purchased a Q50 and the entire process from the time I inquired about a car online through to my visit to the dealership to delivery was handled with the highest level of knowledge, personalization and professionalism. I was never pressured, Michael Howard educated me on the vehicles, the differences, had everything set up for test drives and upon delivery had everything ready and walked me through all the functions and features of the vehicle. He took the time to understand what I was looking for and made the entire process and good experience. More
by Dave84
Employees Worked With
Michael Howard
May 31, 2016
Arrogant sales and manager I have to admit the price is not bad, they can match the best quote I have. At one point, I decided to buy, but the arrogant attitude really make me f I have to admit the price is not bad, they can match the best quote I have. At one point, I decided to buy, but the arrogant attitude really make me feel uncomfortable. I don't only buy the car, also the service. As a buyer, I always want to get the best price. If you cannot, you can give me a polite explanation. So I walk away. More
by eagle77
Employees Worked With
Jon McGaw, Adam Goldstein
March 31, 2016
Overall excellent service I went into Infiniti with the intention of possible leasing a vehicle. As I am very new to the whole car buying and leasing experience, I had tons of I went into Infiniti with the intention of possible leasing a vehicle. As I am very new to the whole car buying and leasing experience, I had tons of questions I needed answered and process iwanted to be walked through. Eric did an excellent job answering all my questions, followed through when I was confused, researched questions that he did not know the answer to ( which I was very grateful for since it shows that he wasn't all about just telling me anything for the sale). I left there with still a few questions and over the course of the next few days he emailed me with the answers and suggestions to the rest of my questions. As far as the prices!!!! He was able to get it down to a comfortable monthly payment level for me. Really went above and beyond. It was greatly appreciated. Thank you. More
by Mona22wilson
Employees Worked With
Eric Amoah
March 21, 2016
Beware of service department I've been bringing my car here for 5 years, I'm a 6'3" guy. The one time my wife brought the car in by herself we had a very different experience. The I've been bringing my car here for 5 years, I'm a 6'3" guy. The one time my wife brought the car in by herself we had a very different experience. The car was in fine working order but after an oil change we were told the car could not get a safety inspection service due to faulty front end parts. The car had 60,000 miles but has never had any issues. We declined the work and as soon as we leave the shop the car is now making obvious noises in the front end. I firmly believe these people damaged the bearings in the front end so that they could get the repair job. Further they said the car could not be inspected due to an airbag sensor. It took me 30 seconds to google airbag sensor and reset it myself. The dealer wanted 45 minutes diagnostic time just to figure if there was a problem. Stay clear of this dealer!!! I did send the GM a letter to tell them of my experience and recieved no response. More
by Bendog02760
Employees Worked With
Service writer Anthony seems honest.
January 25, 2016
"Great buying experience!" I recently purchased my leased SUV from Michael at Inifinti of Norwood --Love the brand but love the staff even more. Michael was professional, knowle I recently purchased my leased SUV from Michael at Inifinti of Norwood --Love the brand but love the staff even more. Michael was professional, knowledgeable, and attentive as always...no hassle no pressure. My transaction was completed quickly, Michael handled everything. As promised I received an email within 2 weeks --title transferred, updated insurance, new plates, and registration done--ready to go! I think I was there for 40 minutes tops. Just great customer service every time. I would highly recommend Michael and the folks at Infiniti of Norwood. Thanks for yet another positive experience. More
by CMcD111
Employees Worked With
Michael (sales), Anthony S (service)
July 16, 2015
An experience I'm comfortable sharing You know, I love to read Yelp reviews and do all kinds of homework before I go anywhere. And quite frankly, Infiniti of Norwood had some negative revi You know, I love to read Yelp reviews and do all kinds of homework before I go anywhere. And quite frankly, Infiniti of Norwood had some negative reviews which made me a bit apprehensive but hey, everyone deserves a second chance...I guess. So I went in and met with Eric. Glad I came here despite the negative reviews. Eric made the car buying process a bit less stressful and was very patient and accommodating. Rare, especially from car salesmen who are sorta sleeze buckets anyway. Took some time to get the right deal but Eric was there making sure I got what I wanted at numbers I was somewhat comfortable with. I'll continue to recommend anyone in the market for a new car to come see Eric at Infiniti of Norwood before looking elsewhere. More
by Lakerboy617
Employees Worked With
Eric
