INFINITI of Norwood

The best dealership I've seen I bought CPO Infinity Ex35 in that dealership. It was really good experience. I'm not easy buyer, so conversation was pretty long. Jon is very patient I bought CPO Infinity Ex35 in that dealership. It was really good experience. I'm not easy buyer, so conversation was pretty long. Jon is very patient person and good salesman. I didn't experience any pushing how it usually happens when you dealing with most salesmen. And the car price also was good the same as my trade-in vehicle price. More

Very impressive experience Just got a pre-own certified ex35 from Norwood Infiniti. John is very nice and patient. I'm living in Hartford, CT and John delivered the car from Nor Just got a pre-own certified ex35 from Norwood Infiniti. John is very nice and patient. I'm living in Hartford, CT and John delivered the car from Norwood to Hartford. It was very impressive. More

Good experience with Gabriel I was in the market for a CPO vehicle and met with Gabriel. He was extremely pleasant to deal with, not pushy, and was very responsive in answering a I was in the market for a CPO vehicle and met with Gabriel. He was extremely pleasant to deal with, not pushy, and was very responsive in answering all my questions/emails/phone calls. I ultimately bought my vehicle elsewhere, but that's because they had the car I was looking for. Gabriel is great to deal with, no worries here! More

Worth the drive from NH We weren't looking to necessarily buy a newer vehicle right now, but the lowest price on a very-low mileage 2011 Nissan Murano SL (by almost $5k!!!) w We weren't looking to necessarily buy a newer vehicle right now, but the lowest price on a very-low mileage 2011 Nissan Murano SL (by almost $5k!!!) within 50 miles of our home got us in the dealership all the way from New Hampshire. We were immediately approached by Yaro, who understood and respected that we weren't buyers right now but that we did see the value of this vehicle compared to every other used 2011 fully-loaded Murano in the area. Really no pressure at all, no sales gimmicks, no "I can only get you that low price with x-numbers down, if you buy today" nothing. We did decide to take it for a test drive, as even though we were interested in buying closer to 90-120 days from now, it had everything we were looking for (including the color that my wife loved). We both loved the test drive and decided that we would at least get an idea as to the trade-in value of our vehicle and a ballpark on the monthly payments. Yaro was quick to introduce us to the Sales Manager, Adam Goldstein, who looked over our older Murano with high mileage and gave us a quote on our vehicle for trade that was a lot higher than what we expected. Given that the numbers looked good on the trade and the already unbelievably low price on the '11 Murano, we decided to take the next step and be a bit more serious about moving up our purchase timeframe. Again, no real sales pitch from Yaro; he listened to what we were comfortable with, we knew the value of the vehicle we wanted to buy and how aggressively priced it was, as well as the add-ons we were interested in. We definitely wanted to see the final price with those extras, the monthly breakdown, etc. before committing. Yaro had us meet with Mike Sweeney, the business manager, who again was laid back and completely respectful of where we wanted to be on a monthly payment. My wife and I went back and forth about an extended service contract, but Mike never pressured us or gave us an aggressive pitch for that contract or any other add-on. Once we saw the breakdown, it really became a no-brainer. But we still weren't sure about moving up our timeframe to purchase even though everything was falling in place. We asked for a little time to go across the street to the deli just to get out of the dealership and really have a chance to talk things over privately. Mike gave us some menu recommendations there and the next thing we knew, Adam had come over and offered to buy us lunch. Maybe it was just a good sales hook to make sure we came back across the street, but he really didn't have to do that and the fact that he did, really helped cement for us that this was a different car buying experience. Needless to say, we just picked up our new-to-us Murano and couldn't be more happy with the entire process. We didn't have to haggle, the staff were all professional and really seemed to go out of their way to make this a transaction we were comfortable with, and I still can't get over the price of our new car, as well as the value they gave us for our trade-in! In fact, the biggest barrier in this transaction was really us being more comfortable with moving up our purchase timeframe. After having passed on the service contract initially and researching the cost of repairs on this newer Murano, we did contact Mike prior to the vehicle being delivered to see if it was too late to reconsider that add-on. The price was really good (they offered both a program through Infiniti as well as through CNA) and we didn't like the prospect of repair charges for our vehicle. Even though all of the paperwork had been completed two days prior, Mike contacted the bank to hold the financing so that we could make our final decision. We're both very happy to now have our new Murano warrantied through 125,000 miles! If you made it all the way through this lengthy review, I think you probably realize that we would highly recommend Infiniti of Norwood. I really can't say enough about how they treated us. The bottom-line is that our purchase was price-driven, we knew this was a good deal; to have the benefit of working with such great professionals was the icing on the cake. Thank you guys! ***UPDATE*** As far as the extended service plan is concerned, we were told that the 90,000 mile policy we purchased would extend the coverage for 90,000 from the mileage we purchased the vehicle at. WRONG! The policy covers up to 90,000 miles total. I feel misled and no longer have the same enthusiasm about this dealership for future purchases. More

Took in a Used INFINITI M35X for an outstanding recall, and they brought me up to speed on the dymamics of the car and items for future attention. Very friendly folksm and had readied the car for me valete and they brought me up to speed on the dymamics of the car and items for future attention. Very friendly folksm and had readied the car for me valeted inside and out at no charge wow! More

Have been here previously quite a few times for service and well handled and positive experiences. Today brought my car in for service and Fernando Diaz was the person that handled my service. Extremely p and well handled and positive experiences. Today brought my car in for service and Fernando Diaz was the person that handled my service. Extremely professional friendly and accurate. Went above what I was entitled to with my service and since I was spending a bit of money for car repairs and he added a few extra procedures that he could have charged me for. Very appreciative and a great experience and a wonderful employee should always be recognized. Thanks Fernando ! More

\I went to a local Nissan dealer to have my winter wheels/tires swapped, but they had problems with the TPMS. I then went to Infiniti of Norwood to have them do the TPMS, whereupon they said they wer wheels/tires swapped, but they had problems with the TPMS. I then went to Infiniti of Norwood to have them do the TPMS, whereupon they said they were going to charge me $125 to do just the TPMS...ironic, since I paid $60 to do the entire wheel/TPMS swap just the prior season at Infiniti of Norwood!!! When confronted, the service person I dealt with said it was the Service Manager's decision, not his -- and they eventually relented and agreed to do it for the low, low price of $60. Yeah, right. I also find it ironic that, for some reason, they didn't tell me that Infiniti USA would be contacting me about my service experience, like they did every other time I had my vehicle serviced. Maybe it's because they tried to rip me off, I called them on the carpet, and was quite candid about my displeasure at their trying to fleece me?!? Absolutely disgusting. How many other poor suckers have they gouged? I don't know, and I don't care. See ya, Infiniti of Norwood. More

Went out looking at multiple vehicles recently... Infiniti G37x, mercedes C300, BMW 328 xdrive, and the Lexus IS350.. All of the vehicles had things that I liked and also disliked. It was pretty much Infiniti G37x, mercedes C300, BMW 328 xdrive, and the Lexus IS350.. All of the vehicles had things that I liked and also disliked. It was pretty much a toss up. Pricing was pretty much all in the same ballpark. Gabriel from Infiniti of Norwood was the deciding factor.. From the second I met him to the time I found myself driving off with my new G37x not once did I feel like I was being sold something. He did not apply large amounts of pressure but rather showed me another side of sales which i have never been accustomed to. He truly believed in his product and got me to do the same through his passion for the vehicle. Infiniti of Norwood you have a great salesman in Gabriel. Make sure that you are able to retain him or you will be losing a great asset to your dealership... More

This first experience at Infiniti of Norwood purchasing This first experience at Infiniti of Norwood purchasing our 2012 QX56 was outstanding!!! Arthur Kloack and his team truly know how to treat customer This first experience at Infiniti of Norwood purchasing our 2012 QX56 was outstanding!!! Arthur Kloack and his team truly know how to treat customers and make them feel comfortable! They created an atmosphere in which we wanted to buy a vehicle from them as much as they wanted to sell one to us. I have purchased numerous cars over a span of nearly 50 years, but Arthur Kloack stands out as one of the most professional salespeople we have had the pleasure to deal with. Being in sales myself, I truly appreciated his style and excellent follow-up. I had the opportunity to meet other Infiniti associates during this process, including Teresa, Kevin, Adam, Mike, etc. They all made this a very pleasant experience. I look forward to receiving the Infiniti survey. It's important that this dealership gets all the accolades they rightfully deserve!!! More