INFINITI of Norwood

I live in New Jersey, but had to go all the way to Infiniti of Norwood in Massachusetts as they were one of the few dealerships in the Northeast that had a G37 coupe with a manual transmission. I was Infiniti of Norwood in Massachusetts as they were one of the few dealerships in the Northeast that had a G37 coupe with a manual transmission. I was a little hesitant to drive for 4 hours, but I did it anyway. I made an appointment using their online chat system. When I arrived at the dealership, they had the car I was interested ready for me. We took a test drive right away, went inside, and did the negotiations. I walked out in less than an hour being the happy owner of a 2010 G37 coupe. Paul Aoun was a great person do deal with and was very friendly. We negotiated based on the final price of the vehicle - they did not try to play the "how much can you afford to pay a month" card. I usually don't leave reviews, but what really motivated me to leave one was this. When I came home later that night, I realized that I had left my laptop in the car that I traded in. Needless to say, I did not want to take an 8 hour round trip the next day to pick it up. I called up Paul and he said he would ship it out that day, at no cost to me. The laptop arrived the very next day. This kind of customer service is what would make me come back to Infiniti of Norwood and recommend it to others. More

Unbelievable experience. Michael got to know me and what I was looking for, instead of focusing on the numbers. This was the most simple transaction I have ever done. Very professional, friendly, and knowle I was looking for, instead of focusing on the numbers. This was the most simple transaction I have ever done. Very professional, friendly, and knowledgable. Would highly recommend. More

Signed a lease and picked up my new infiniti this weekend. Initially contacted an online sales consultant who quickly answered my first email and invited me down to visit. Upon my arrival, the onlin weekend. Initially contacted an online sales consultant who quickly answered my first email and invited me down to visit. Upon my arrival, the online rep. (Teresa) came out and talked to me for 10 minutes or so and introduced me to the salesman, Jason C. As we waited for the test car to come back, they were both very friendly and offered me some beverages from the lounge. The lounge has snacks, sodas, juices, water, etc...leather seats and a big tv. It was a hot day and the AC was already on when I got into the automobile. Jason let me experience the car for myself. One suggestion I have, is to perhaps demonstrate some of the less obvious features of the car during the test drive. For example, I didn't know about the lumbar support on the car seat until I went to pick it up. Just small things like that, especially if you're new to the brand and may be easily impressed by the little things. Also, a potential buyer may become more pumped about an automobile if he/she sees the enthusiasm of the product in the salespeople. When I got back from the test drive, he did not pressure me at all to go back inside and talk numbers. In fact, I was the one to suggest we do. When it came down to talk numbers, again it was a pretty comfortable atmosphere and not much pressure at all. He was respectful to the idea that I was considering another brand and not once did he try to talk me out of it. Jason and his team accepted my counteroffer to get me where I felt was fair based on my research and a payment I was comfortable paying. I suggest everyone to utilize their online resources... truecar, edmunds, and a leasing calculator to get comfortable with some numbers before walking in the door. Most of the time, the numbers shown in the negotiation process are not very transparent. When I came to pick up my car, Jason showed me around the dealership, the lounge, and the service area and made me feel comfortable for my future service visits. He even showed me a youtube video around Infiniti Personal Assistant. After that, he spent a good 15 minutes walking me through the features of my new car and answering my questions before I drove away. Overall, it was pleasant experience. More

I drove 4.5 hours round trip to Infiniti of Norwood to shop for a car. I was treated great by the salesman and the entire dealership. I came there to buy a used Infiniti G37xs and I left with a GREAT de shop for a car. I was treated great by the salesman and the entire dealership. I came there to buy a used Infiniti G37xs and I left with a GREAT deal on a new 2012 G37xs...I am very happy and reccommend Infiniti of Norwood to anyone looking for a new or used car. A++++++++ Dealership. Best car buying experience I ever had! More

This was buy far the best car buying experience I have ever had. No high pressure sales, great customer service and a very knowledgeable staff. I would recommend this dealership to anyone! ever had. No high pressure sales, great customer service and a very knowledgeable staff. I would recommend this dealership to anyone! More

The negative part of this review is mostly based on my experience with Kenneth Hubbell, one of the Sales Managers. I was treated extremely disrespectfully by Mr. Hubbell, to the point that I assumed he ha experience with Kenneth Hubbell, one of the Sales Managers. I was treated extremely disrespectfully by Mr. Hubbell, to the point that I assumed he had another buyer, and/or wanted out of our preliminary deal so that he could get a higher price elsewhere. I could not imagine any other rational explanation for such horrible behavior. A day prior, Adam, the other Sales manager, admittedly would not go down a penny on the internet price of this pre-owned car, after learning I might have a trade in. I came back three times in good faith, ready to close the deal, without any movement whatsoever, or any direct explanation from the manager. Michael Howard, and Eric in sales were both friendly, courteous and helpful. My only complaint with Michael, my main sales contact, was the complete and quite atypical rigidity in the negotiation process, over which he may or may not have had control--it was quite frankly, hard to really know his part in that. In spite of the situation, because I knew this was an especially hard to find color with the specific options I wanted, I accepted the deal. There was not even as much as an agreement to swap one new tire, given it is an AWD car with one mismatch. I was told by both Sales reps that if/when I'd come down with a deposit of $500 on the car, it would be "held" for me, while I took it to my mechanic to be checked out. When I arrived ready to buy the car, sign an agreement, hand over a deposit, so that I could take the car to my mechanic early the next day, Ken Hubbell, the Sales Manager, looked me straight in the eye, and rudely told me he would not hold the car under any circumstances...that it was not his policy, and that he "might be able to sell it tonight," and why should he hold it? He further went on to proudly say "that was the way I do business." Clearly not the way most customers want to be treated, especially after quite an unfavorable negotiation process. I would think that placing some value on quality customer service would matter in this day and market, but not so at Infiniti Norwood. After this experience, I would have to rate Infiniti of Norwood on my top 5 worst customer service experiences, ever. If I could have found the same car elsewhere that evening, or even a private buyer for my trade in who would have paid the same money the next day, I would have happily walked away. Instead, I purchased the car, because I wanted it, and was made to feel that my ability to purchase was at risk if I didn't do it immediately. I would NEVER recommend this dealership, as long as they, or their employees are forced to stand behind or comply with a Sales Manager like Mr. Hubbell's hostile behaviors. Mike in Finance was, on the contrary, quite honest, personable, straightforward, and worked hard to get me out of the office as quickly as I requested. I also thought he appropriately responded to my disgruntled feelings, as did Adam. It's a shame when good people have to bear the brunt of their superiors' limitations. I still have yet to have the car checked out by my mechanic, and do sincerely hope that when I do, I will find everything I was told about the car to be safe and true. More

Fantastic dealer Service is absolutely the best. I have Fantastic dealer Service is absolutely the best. I have never experienced such commitment to customer care! Kerry service manager and Chris from se Fantastic dealer Service is absolutely the best. I have never experienced such commitment to customer care! Kerry service manager and Chris from service are absolutely amazing Mike from sales also terrific More

We had been looking for used FX 35 in a particular color, Infiniti Norwood had it. Our 1st attempt to inquire about it, it was Sunday at 3pm. The salesman was not really interested in getting the sale, but Infiniti Norwood had it. Our 1st attempt to inquire about it, it was Sunday at 3pm. The salesman was not really interested in getting the sale, but we saw online there were 2 available. The following week, we saw the car was still available online and called again. This time was connected to Mike Sweeney. Limited for time due to vacation the following week, Mike went over and above the call of duty. We live about an hour away, Mike met us with the car to a location closer to us. We took the car out for a test drive, and was very pleased with the car. We went to Infiniti of Norwood the following day and purchased it. Mike was very professional, made sure the car was clean, took the time to explain details of the car. At the time we took the car (Saturday), there was a problem with the keyfob and windshield needed repairing, and couldn't be done then. Mike came to our house to get the car the following week to make sure the work was done. We don't know of any salesman or dealership, who brings the car to show you, then comes to get the car to get these repairs done. Mike is a very conscientious, straight forward, knowledgeable salesman. He really is very familiar with the cars and Infiniti. We think he is a "valued" employee. Thanks again for a very pleasant experience. More

Very Good experience with this dealership. They treated us very good answered all of our questions and it was a very seamless process. I would definitely go back there again and recommend anyone in the mar us very good answered all of our questions and it was a very seamless process. I would definitely go back there again and recommend anyone in the market for a new or used Infiniti to take your business there. The Sales guy was very friendly and quick to respond and have the car ready. Everything was just a joy. I guess you really do get what you pay for. Thanks again guys. More

The experience was perfect! Not only Arthur, but everyone I met who assisted in my new buy transaction were professional, friendly,accessible, and not overbearing. (one of my pet peeves with retail car sales I met who assisted in my new buy transaction were professional, friendly,accessible, and not overbearing. (one of my pet peeves with retail car sales). I was also introduced to the Service people who will be servicing me and my car. More