INFINITI of Norwood

Chris was great to talk to he listened and act as he cared. He was Informative and every quick and knowlageable of what he does or needed to do.It is great to have someone to contact when you have an is cared. He was Informative and every quick and knowlageable of what he does or needed to do.It is great to have someone to contact when you have an issue and they are completely understanding and not jugdemental. Thank you for you Help Chris and look forward to your assistance again. More

I found Infiniti of Norwood to be typical of what I would call an old style auto dealer. If you are somewhat unsophisticated about the car buying procedure you will walk out thinking you got a great deal. call an old style auto dealer. If you are somewhat unsophisticated about the car buying procedure you will walk out thinking you got a great deal. And there is certainly something to be said for that. However, if you know that the sales price and the trade price are really two different deals, you will know you got a good price, but not great by any stretch. And if you want to know what the bottom line is and then think it over, I would recommend that you do not even bother with the visit. You will get the old style come back when you are ready to deal line. The bottom line is I was ready to buy and ended up somewhere else. More

I sort of stumbled into leasing a new car with Infiniti of Norword. I sent a contact me email to the dealer and they responded back to me within 20 minutes. I told the internet guy what I wanted to pay and of Norword. I sent a contact me email to the dealer and they responded back to me within 20 minutes. I told the internet guy what I wanted to pay and put down. He took that info and passed it along to Eric Amoah my sales rep. After a little back and forth we settled on a down payment and monthly payment. It was exactly what I was looking for. I had several months left on my lease and the dealer took it themselves allowing me to get in a brand new car with everything I wanted. I knew I was going to get another Infiniti but I didn't expect to get one for another few months. Infiniti of Norwood pretty much forced me to get it earlier because the deal and service I got in the sales process was just too good. I spent a total of 45 minutes in the dealership once we had the numbers settled through phone and email. The business manager Tom was also awesome. As I told both Eric and Tom, I couldn't wait for the 39 months of my lease to be up so I could work with them on a new deal. This dealer is, without a doubt, the best I have ever worked with. I have had some bad experiences with Ira Audi and this experience with Infiniti of Norwood was amazing. I highly recomend this dealer. More

I own a Infiniti G35X and found out a couple months ago that the driver's seat had something wrong with it. I called the Infiniti Consumer's number and told them about the problem. They told me that the that the driver's seat had something wrong with it. I called the Infiniti Consumer's number and told them about the problem. They told me that the power in the seat was gone and because of that, there was a chance that the air bag would not go off if I got into a crash. Infiniti told me that I could get it fixed right away for no charge because of my car's low mileage. I took the car to Infiniti of Norwood because it was the place where I bought my first Infinity cars. I was very pleased with the service department there and they were very nice. Chris Musone also helped inform me very well with what was going on. Thanks for the great service! More

When I found out on an Infiniti forum that my car had an open recall I called a few Infiniti dealers in the Boston area. When I called Infiniti of Norwood I had a very welcoming conversation with a woman in open recall I called a few Infiniti dealers in the Boston area. When I called Infiniti of Norwood I had a very welcoming conversation with a woman in the service department. She ensured me an appointment for the next day as well as a loaner car (which none of the other dealers could do). So needless to say I was pumped. I show up at the dealership around 8:00 am and drove right into the service bay (which was AWESOME because it was freezing outside). Now this was my first experience with an Infiniti dealer, so I didn't know what to expect. I was greeted by a friendly service writer named Chris, we sat down and went over all the information needed, and even had time to chat about baseball (go Phillies!). 10 minutes later my loaner car was outside running and as warm as could be. Mid afternoon I received a call from Chris with all the info about my FX. He also let me know that my car was being washed and vacuumed! I showed up to the dealership later that afternoon to my car waiting in the service bay as clean as I have ever seen it! I know that reputation is everything at a dealership. Infiniti of Norwood deserves 5++ stars for the service and the way they treat their customers. I am thankful I drove out if my way to find a rare gem of a service department. I highly recommend this dealership! -Don More

I purchased my I30T from Infiniti of Norwood 10 years ago and have had all of my service done by the service department. I have been very pleased with all aspects of this dealership; especially the service and have had all of my service done by the service department. I have been very pleased with all aspects of this dealership; especially the service department. I have purchase many new cars and this service department and it's manager are the best that I have the pleasure of dealing with. They always take great care of me and my car, service is always done on time and correct the first time. They are the best and I would highly recommend anyone looking to service or purchase a Infiniti to go to Infiniti of Norwood. Steve N. More

The service team at Infiniti of Norwood (Kerry and Christina) always go above an beyond my expectations. They are very friendly and professional and take the time to explain any service that needs to Christina) always go above an beyond my expectations. They are very friendly and professional and take the time to explain any service that needs to be performed and why it needs to be done or which service can be postponed. Additionally, in the event that you are not satisfied with any work performed, they will work diligently to ensure that the matter is resolved to your satisfaction. In the past I have tried other Infiniti dealers, however, I always end up back with Infiniti of Norwood because I feel that my needs are best addressed by this dealer. I highly recommend this dealership to anyone that expects superior service with a team of friendly professionals. More

Adam and Yaro were the best! I got everything I was promised and more. It is our second car purchased from Yaro and I would definitely do a third. I live 15 minutes from Kelly Infiniti and have both promised and more. It is our second car purchased from Yaro and I would definitely do a third. I live 15 minutes from Kelly Infiniti and have both times given them a shot at my business. I chose both times to drive an hour out of my way in order to do business with Infiniti of Norwood. Pricing was transparent and the sevice from start to finish was top notch. Call Adam or Yaro...you will not be sorry! More

Service is Fantastic. Everyone very helpful and extremely courteous. The service team from management to service advIsors to the people that solve the problem all work well together and made my experience as courteous. The service team from management to service advIsors to the people that solve the problem all work well together and made my experience as stress free as possible. I came in with a problem and left satisfied with a solution. Thanks to Infiniti of Norwood. More

The service at Infiniti Norwood has always been pleasant and the staff are extremely friendly. Chris Musone is wonderful and handles each customer with superb care. Once you give them a try, you would not and the staff are extremely friendly. Chris Musone is wonderful and handles each customer with superb care. Once you give them a try, you would not go else where. Yes, they're that terrific! Thanks Chris, Kerry and Mario! More