INFINITI of ONTARIO

The quality of Service this Dealership has provided me during the time of my four Infiniti Leases has always been outstanding! The manner they function with me as a female is truly remarkeable because the during the time of my four Infiniti Leases has always been outstanding! The manner they function with me as a female is truly remarkeable because they have always treated me with respect and have never been condescending in any transaction. I have reviewed other closer Dealerships and have found them to be not even close to the "class" these employees have in providing customer service. Most importantly, these individuals understand my situation as a Realtor and they work closely with my schedule to accomodate my vehicle service requirements. More

Purchased 2011 M37 vehicle in Mar 2011...still waiting for my permanent roadside assistance card. a. received 2012 owner manual and booklets on delivery of my vehicle. After many phone calls and email for my permanent roadside assistance card. a. received 2012 owner manual and booklets on delivery of my vehicle. After many phone calls and emails finally was sent (months later) 2011 manual and booklets. Dealership sent me a gift card of $50. to appease me. b. vehicle prepped for inspection had grease spots on headliner above rear seats. Had somebody's cd in player. c. checked vehicle again at home and discovered more grease spots above driver's side window. Rear license bracket with Infiniti of Montclair on it was chewed up..like a dog was chewing on it. d. tried XM radio once and could not receive any stations. Did not receive any phone calls from XM to subscribe. Do not believe XM was ever activated. e. concerned now whether this vehicle was used as a demo and represented as new. After several weeks of ownership, I checked the #2 trip indicator and it reflected approximately 650 miles. Nav system also showed trips to San Francisco and Las Vegas. Odometer on delivery of vehicle had 214 miles on it. f. on delivery of vehicle, received only (1) key ring for (2) intelligent keys. Requested and received an additional key ring weeks later. More

I went to Inifinti of Montclair interested in the G37 sedan. I was immediately greeted with a smiling and friendly woman named Miss Kirby Jones. I told her I wanted to purchase, but was not immediately i sedan. I was immediately greeted with a smiling and friendly woman named Miss Kirby Jones. I told her I wanted to purchase, but was not immediately in the market for a new car. She sent me catalogs to my house, and followed up with phone calls. She always respected me and called when I asked her to, when I told her I needed more time she left me alone. She was great to buy a car from. She is very open and honest with her sales approach. Kirby has a great sense of humor and she made the car buying experience very enjoyable. I would buy another car from her in a heartbeat. She worked very patiently with me for over a year before I ultimately purchased. More

I thank Kirby Jones for her excellence in service and customer follow-up. I am very pleased with the G35 she sold to me; great car! Also, every year, she takes time out of her day to wish me a happy bir customer follow-up. I am very pleased with the G35 she sold to me; great car! Also, every year, she takes time out of her day to wish me a happy birthday. Infiniti of Montclair is blessed to have Kirby Jones as one of their sales professionals! More

These are the most helpful honest people that I have have purchase from. This is the third car I have bought and I would do it again. purchase from. This is the third car I have bought and I would do it again. More

We went looking for a car over the weekend. by chance, we checked out the infinity of Montclair dealership. Kirby Jones, a terrific sales consultant took great care of my needs and I ended up buying a ca we checked out the infinity of Montclair dealership. Kirby Jones, a terrific sales consultant took great care of my needs and I ended up buying a car from her. her professionalism and wonderful customer care sold me on the dealership. I am looking forward to my future relationship with Infiniti of Montclair More

Our sales consultant, Kirby Jones, was incredibly attentive to our needs. Our family had bought an Infiniti from Kirby a year earlier, and had a very good experience. She came through once again, an attentive to our needs. Our family had bought an Infiniti from Kirby a year earlier, and had a very good experience. She came through once again, and she will clearly be responsive and helpful for the entire life of the lease term. Great salesperson. More

The entire sales dept./team was professional and a pleasure to work with; particularly Kirby Jones. From the moment I first stepped on the lot, they made the experience easy and enjoyable. They also pleasure to work with; particularly Kirby Jones. From the moment I first stepped on the lot, they made the experience easy and enjoyable. They also answered all of my questions and attepmted to respond to all of my car buying needs. Thank you for a great experience. More

we are overwhelmed by the salesperson's knowledge and skills with regards to the car that she is selling.She is very courteous and accommodating with our needs and concerns.i highly recommend Kirby and i skills with regards to the car that she is selling.She is very courteous and accommodating with our needs and concerns.i highly recommend Kirby and i actually recommended her to one of my friends,in fact,they will see her after their out of the country trip. More

What a great team! We test-drove numerous cars from the lot late Saturday, but were unable to close a deal that night due to our indecision and the potential of a trade-in - which we didn’t have with us. B lot late Saturday, but were unable to close a deal that night due to our indecision and the potential of a trade-in - which we didn’t have with us. Both Jorge and Steve remained patient and understanding. We returned the following day with our 2005 Q45 and left in a 2011 G37 Sport Coupe. Jorge and Steve were very personable and always kept our best interest in mind. Robert was an absolute wizard with our paperwork and we were out of there in no time! They were all extremely knowledgeable and very pleasant to deal with - we had a fantastic experience! We will definitely return! More