INFINITI of Ontario - Service Center

I had a great experience It was very professional and efficient. The staff was very friendly and helpful. Explained everything that needed to be done very well. I appreciate It was very professional and efficient. The staff was very friendly and helpful. Explained everything that needed to be done very well. I appreciated that they were not pushy to do things on my car. More

olivia The first greeting is great when you first arrive into service they are really smiling and not grumpy considering that I always show up before 7am. The first greeting is great when you first arrive into service they are really smiling and not grumpy considering that I always show up before 7am. More

Efficient Service The service center was very efficient. The service consultant, Maritza Aguillard, was very nice, helpful and professional. My car was serviced accordi The service center was very efficient. The service consultant, Maritza Aguillard, was very nice, helpful and professional. My car was serviced according to what I was told by the service consultant. More

Always great!! Service team is extemely friendly and very helpful!! From the moment you drive up, there is someone there to greet you and assist. One of the many rea Service team is extemely friendly and very helpful!! From the moment you drive up, there is someone there to greet you and assist. One of the many reasons I love Infinity. More

They could not find the problem. They had my car for over 2 1\2 weeks and they could not figure the knocking noise coming from inside or anywhere in the engine. I talked to other tech They had my car for over 2 1\2 weeks and they could not figure the knocking noise coming from inside or anywhere in the engine. I talked to other techs at the Riverside Dealer and they seemed to know more about the problem. So I be taking my car to that dealer and hopefully the problem can be solve. More

Very good costumer service! Every time I go to service my car, everybody is very professional and they cover all my needs like when i need i ride to work Every time I go to service my car, everybody is very professional and they cover all my needs like when i need i ride to work More

Excellent customer service I’ve been taking my to Infiniti of Montclair for the last 8 years. There are other Infiniti service departments closer, but their Service Department I’ve been taking my to Infiniti of Montclair for the last 8 years. There are other Infiniti service departments closer, but their Service Department is excellent.. More

Servicing our Infiniti Olivia and Jerome in the Infiniti service department are always helpful when our car needs service and the quality of the work is great. Care is also Olivia and Jerome in the Infiniti service department are always helpful when our car needs service and the quality of the work is great. Care is also given to provide timely service. More

I am very pleased with the way my car now drives My car came in with a plethora of things that needed attention. It is a 2009, M35X with 113,000 miles on it. Everything just happed to go at one. B My car came in with a plethora of things that needed attention. It is a 2009, M35X with 113,000 miles on it. Everything just happed to go at one. Brakes, spark plugs, radiator, radiator cover, hoses, etc. You get the picture. The repairs were not cheap, but I was taken back to the service department and I was shown each item that was in need of repair and "why". My car now drives like it is brand new. I could not be happier. My husband and I have owned Infiniti cars since 1993 and this has always been our dealership. Excellent and friendly service. More

Very Disappointed I'm a first time customer, I was recommended Olivia in service so I spoke to her. My issue was I disconnected my battery to my 2003 G35 which basicall I'm a first time customer, I was recommended Olivia in service so I spoke to her. My issue was I disconnected my battery to my 2003 G35 which basically reset my computers, So all I needed was a reset. Olivia asked my issues I explained she responded "sounds like a simple reset that's easy" I brought the car in on my lunch. When she took it to the back she came to me and said "that's not from a disconnected battery,it's off track and we need to figure out what the problem is it will cost $270.00 to "inspect" to the issue". I thought I was dealing with certified professionals?? A simple reset turned into a $270 "inspection". That doesn't guarantee the problem to be fixed. Sorry but that all sounds like a scam. I was very disappointed in the service by that individual. However the receptionist and other ladies were VERY kind and helpful. Thank you to them. More