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INFINITI of Ontario - Service Center

Montclair, CA

5.0
199 Lifetime Reviews Review Dealership

199 Reviews of INFINITI of Ontario - Service Center

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February 23, 2021

"Great service and communication. Went out of his way to..."

- IDAY

Great service and communication. Went out of his way to make sure my concerns were addressed. I got my car back it’s running great. Thank you Kevin

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Yes
Employees Worked With
February 05, 2021

"I had a inlet water hose leak in the turbocharger,on my..."

- Olguiner4

I had a inlet water hose leak in the turbocharger,on my QX30 Sport, Jerome Porter was extremely professional. Mr. Porter didn’t under promise or over promise me anything. Jerome explained all the possibilities. Explained the options available, Infiniti Services was able to tow my vehicle to the dealership, if I chose that option or choose AAA. Mr. Porter kept me updated, when information was available. Mr. Porter also recommended all the car rental possibilities, suggesting the nearest rental drop off store n to make sure I was shuttled, to the dealership. I was extremely appreciative of how well I was treated n how patient Mr. Porter was. I’m am impressed with Infiniti of Ontario n it’s service staff n Mechanic Crew. Cant say thanks enough. My experience was seamless, wonderful experience. I’ll take my vehicle for all its services to Infiniti of Ontario. Jerome Porter is amazing n thoughtful , With his service to customers/ owners of Infiniti vehicles. Highly recommend Infiniti of Ontario. Jerome Porter thank you very much! Look forward to my next visit

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Yes
Employees Worked With
January 23, 2021

"Maritza provide excellent service ! She arranged to have..."

- Shonndamc

Maritza provide excellent service ! She arranged to have my car pick up for servicing and dropped back off at my residence. Maritza also keep me updated with my car progress while being service. Very satisfied customer.

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Yes
Employees Worked With
January 03, 2021

"Went above and beyond to get my Q60 back on the road..."

- John

Went above and beyond to get my Q60 back on the road after an unfortunate encounter with a pothole. Cordy, Andrew and the service center were tremendous help. Excellence plus!

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Yes
Employees Worked With
December 28, 2020

"Great service good communication. Very good work ....."

- Betzytorres66

Great service good communication. Very good work .. really understanding over all great would recommend .. very friendly thank u Kevin. Got my car back before Christmas

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Yes
Employees Worked With
December 16, 2020

"Took in my car for an oil change, service was great...."

- alh7903

Took in my car for an oil change, service was great. Explained what I needed for next time. Friendly. Had no problem at all. Thank you

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Yes
Employees Worked With
Kevin Gonzales
December 04, 2020

"Good customer service and work. Kevin has welcoming..."

- bench

Good customer service and work. Kevin has welcoming service. His attention to detail and answering questions were exemplary. The car was keep clean after the service.

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Yes
Employees Worked With
December 04, 2020

"I get my vehicle serviced at Infiniti of Ontario. My..."

- Rexzz

I get my vehicle serviced at Infiniti of Ontario. My service specialist is Mike Longridge, who treats me very well and like I'm family. Mike is very professional and experienced. I have complete confidence in the care and service I get from him and the dealership! The facility is nice and the service is fantastic.

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Yes
Employees Worked With
Mike Longridge
November 26, 2020

"Infiniti of Ontario is by far the best dealership around..."

- pclconstruction

Infiniti of Ontario is by far the best dealership around for service. The entire crew from Jeremy Sheetz to Mike our Service writer and their fabulous Mechanics have been servicing our 2013 J35 since we purchased it new. Would never consider letting any other dealer or mechanic ever touch the vehicle!

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Recommend Dealer
Yes
Employees Worked With
Jeremy Sheetz
November 10, 2020

"The service department is wonderful...while I was getting..."

- Amber

The service department is wonderful...while I was getting my car serviced there was an elderly lady who seemed to be struggling and the dealership payed for her service for her.....she was crying and crying and it was such a sweet and wonderful moment of people stepping up to help those in need!!!!!

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Yes
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