INFINITI of Ontario - Service Center

Excellent Great. Oil change and we found the car needed new tires. IPM threw in the alignment and provided transportation to and from my home while the work was Great. Oil change and we found the car needed new tires. IPM threw in the alignment and provided transportation to and from my home while the work was done. As always, excellent work and customer experience. More

Disappointing In July 2017, I dropped my car off because my gas tank would not open and that was at 12 o'clock I asked the girl "Jocelyn" (the take-in person) if th In July 2017, I dropped my car off because my gas tank would not open and that was at 12 o'clock I asked the girl "Jocelyn" (the take-in person) if they had time to do an oil change as well since I was already there. Olivia checked my car in and promised to give me a call back and provide an update and never did. I called at 2:00 PM because surely by then they should have an estimate and be able to tell me what is going on with my car. I left Olivia two messages and never got a callback from her. I called again and I asked to be transferred to the service department and Jocelyn promised to call me back and never did. This is very poor customer service and I am very pissed off. I should have received some type of notification as to what is going on with my car. I specifically asked if inifiniti had time today and I also repeatedly told them I need my car back today. At 3:30 she finally called me back and then tells me the Oil change has been done and they bypassed the gas tank which is fine since it would cost me $662 to fix. However I also asked that my drink cup holder be repaired. She said "oh I did not even check that yet" so now she has to call me back again. she was telling me to come pick up my car in 30 minutes when they hadn't even done everything I asked them to do. At 4:00 I finally just showed up at the dealership and was left sitting in the sales waiting area while she entertained some other dude regarding his car. I had to butt in and ask her what is going on with my car..... Before this escalated to this point it could have been deescalated by simply calling the customer ME and letting ME know what is going on well before the FIRST call 3.5 hours later. I knew today was a busy day. I'm not unreasonable. I also did not expect everything to be done within an hour. But I did expect to get a call with an estimate of costs and I did expect better customer service like I had received in the past from JULLIAN. When she finally called me in for my car she just told me the price. She didn't even bother to go over the diagnostic or tell me what was due to be repaired in the future. She just gave me the bill. I've been using Montclair Infiniti Service since 2007. This is the second vehicle I've had serviced here so this is not my first experience. BUT, Next time I will definitely ask for someone else OR GO SOMEWHERE ELSE!!! More

Excellent service Jerome did a great job keeping me posted on the progress of my car. The loaner car was very nice and a lot of fun to drive. Jerome did a great job keeping me posted on the progress of my car. The loaner car was very nice and a lot of fun to drive. More

Impeccable Service Dealer had a great service attitude. Jerome was very attentive and took care of my vehicles need right away. Love the attitude and the communication Dealer had a great service attitude. Jerome was very attentive and took care of my vehicles need right away. Love the attitude and the communication, would definitely return! More

Easy In, Easy Out Easy access to service, excellent and informed staff, service performed as requested and vehicle ready as promised. Need for additional service expla Easy access to service, excellent and informed staff, service performed as requested and vehicle ready as promised. Need for additional service explained and added to service items. More

i think the mechanic forgot to change my air filter I don't think my air filter should be black after just a couple of months. i only drive 32miles a day. Yes i did take a look because of decreased in I don't think my air filter should be black after just a couple of months. i only drive 32miles a day. Yes i did take a look because of decreased in performance and gas mileage. Thats not, down the road, even worse, it will create a dirt throttle body. Yes, it could be a simple mistake, and we are all human, but the reason i drive from san pedro to montclair was because of bad experiences, up sales and the list goes on. My drive alone is more than the service time. I expect more! More

Great service I Always get good service and my waiting time is reasonable and the customer service is also great. They go out of their way to help you out. I Always get good service and my waiting time is reasonable and the customer service is also great. They go out of their way to help you out. More

Professional, relilable I got there early service was very Dependable, exceptional, reliable, professional. Reason for visit the Steering popped cracked open where the plas I got there early service was very Dependable, exceptional, reliable, professional. Reason for visit the Steering popped cracked open where the plastic covering inside the car. They took car of me and allowed me to have a loner car which help out so much. Thank you Team. More

So far, so good! I've only had my car serviced once at this location, but can say that I will return. Olivia was professional and pretty close on estimating how long m I've only had my car serviced once at this location, but can say that I will return. Olivia was professional and pretty close on estimating how long my service would take. More

Great customer service I brought my car to this dealership for service. Maritza (service rep) was very nice and friendly, she helped me get a car loaner and was able to answ I brought my car to this dealership for service. Maritza (service rep) was very nice and friendly, she helped me get a car loaner and was able to answer all my questions. More