INFINITI of Ontario - Service Center

I recommend this dealership to everyone because of the dealership's excellent customer service. Staff treats you really nice and staff are very trust worthy. You always feel your getting a good deal in th dealership's excellent customer service. Staff treats you really nice and staff are very trust worthy. You always feel your getting a good deal in this dealership. Infiniti of montclair gives the best customer service from buying the car till maintenace time. More

I will never recommend the Infiniti of Montclair dealership in Montclair, CA. After I found that my brand new G35 had a manufacturer defect on the back bumper it was picked up for repair. The cust dealership in Montclair, CA. After I found that my brand new G35 had a manufacturer defect on the back bumper it was picked up for repair. The customer service coordinator, Yecenia Jaimes, brought a loaner G35 and instructed me to keep my gas receipts for reimbursement. After a four day delay with the repairs, the rep promised me a restaurant card along with the gas reimbursement (totaling about $30) to make up for the inconvenience. After about 3 weeks of not hearing from Infiniti on the gas reimbursements or the restaurant card, I called the customer service coordinator and left a message on her voicemail inquiring about the status of the reimbursements. She never called me back. After another month, I felt a bit frustrated that an Infiniti representative would go back on her word. So I called the Montclair dealership again. I was passed to the Sales Manager, Gabriel Vatkin. I explained the situation to him and he said he’d check and get back to me. The following Monday, Gabriel gave me a call. He told me that he spoke to Yecenia and that they had already “gone above and beyond” to take care of my car’s defect and made the effort to pick up the car for me and deliver it with a full tank of gas. Gabriel also stated that Yecenia informed him that I was the one who asked for the gas reimbursements and that she had never offered but instead told me that “she would see what she could do.” Gabriel said that there was nothing else that they could do for me, since they had already bent over backwards to accommodate me. His tone was accusing, condescending and he made me out to look like an opportunist. He never mentioned the gift card. I was outraged that the sales manager was speaking to me in this manner. I told Gabriel that I did not ask for the gas reimbursement upfront, and that Yecenia was the one who offered, along with the gift card. I would never even think of asking for such a thing! Gabriel continued to take the side of his employee, and raised his voice at me, and continued to turn the story around. He basically insinuated that I was a liar. Honestly, I can care less about getting reimbursed $30 for gas, let along a restaurant gift card. It’s all a matter of principal. If the dealership could not reimburse the $30, they could have simply told me so and I would understand. I am shocked by the way I was treated me by the sales manager. I can’t believe that they would risk the spread of negative word of mouth, for a measly $30. My experience with Infiniti employees at the Montclair dealership has been horrible and it’s extremely IRONIC that their tagline is “Where the Customer is Number 1”. They have no right to make this claim! More

Let's start by saying "I will call you right back" never happens. Keep getting told that parts came in but were sent back. Pay for services (3 separate times) that were never completed. They wer back" never happens. Keep getting told that parts came in but were sent back. Pay for services (3 separate times) that were never completed. They were small items, but who knows what else wasn't done. Scratched wheels on tire rotations, Car was washed (black) and water was left to dry (middle of the day, 100 degrees), causing etching into the clear coat. I asked them to fix it, they say they didn't wash it (window seals were wet, water dripping). Then state they will wash it with acid. Appointments take too long to get. Loaner cars look like rent-a-wreck. Too many more things to complain about.<br><br>Good things---Nick in sales, oil change prices, Service days (7) and hours. More