INFINITI of San Jose - Service Center

This is the third Infiniti I have owed. Infiniti of San Jose is very efficient and great service. i have had Tyler Luu as a service advisor for years and he has always been a valuable help. This year whe Jose is very efficient and great service. i have had Tyler Luu as a service advisor for years and he has always been a valuable help. This year when deciding to purchase a new Q60, Matthew Santos was the fine, kind, gentleman to help me make that decision final. I love my new car and will continue to use Infiniti of San Jose. More

Thank you Infiniti of San Jose for keeping customer satisfaction your top priority! I was feeling duped initially but I am glad to have spoken with Richey Barnes and work together to remedy the issue satisfaction your top priority! I was feeling duped initially but I am glad to have spoken with Richey Barnes and work together to remedy the issue that was at hand. I look forward to continuing to work have my vehicle serviced with Infiniti of San Jose. More

Way too many service sales pitches for this, that and the other thing for a car that's in fine running shape and is garaged. This did not seem to happen nearly as much when the dealership was previously Besh other thing for a car that's in fine running shape and is garaged. This did not seem to happen nearly as much when the dealership was previously Beshoff Infiniti. Other than that, all was good and Richey, Ryan and the rest of the crew at parts and service are all great. More

Great customer service. Tyler is always helpful and profesional. Definitely worth our 45-1 hour drive for a service visit. We are always pleased with the service. Thank you Tyler! profesional. Definitely worth our 45-1 hour drive for a service visit. We are always pleased with the service. Thank you Tyler! More

I have been bringing my vehicle to this dealership for over 5 years now. Tyler Luu has been my service advisor and I am very satisfied and happy that he has taken care of my vehicle repair work excelle over 5 years now. Tyler Luu has been my service advisor and I am very satisfied and happy that he has taken care of my vehicle repair work excellently. More

Wonderful service experience at this dealership. I have been their customer for years and always received great service. I am highly recommend this dealership to everyone. been their customer for years and always received great service. I am highly recommend this dealership to everyone. More

How would you feel if your doctor gave you a misdiagnosis, telling you got COV!D when you actually just got some allergies? I went to the SJ Infiniti dealership to get a quote. They ran diagn misdiagnosis, telling you got COV!D when you actually just got some allergies? I went to the SJ Infiniti dealership to get a quote. They ran diagnostics for my car with a malfunctioning electric power seat and the diagnosis came out to be "...UNABLE TO ADJUST DRIVER SEAT, EXTERIOR MIRROR, STEERING WHEEL, AND CANNOT TURN ON DOME LIGHTS..." They then quoted me at $1.2K and charged me an estimation fee of $199. Having put that fix aside since its so xxxx expensive, I later went to Stevens Creek Infiniti to finally get the fix. Mustering up the courage and ready to pay the $1.2K, the final total had me do a double take. It was a mere $75. $75!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It turned out its just a fuse issue vs the whatever xxxx fancy auto drive positioner they were going on about. Whatever, just needed to get this out. Thanks! More

Excellent experience every visit. We always work with Tyler in service who demonstrates true quality customer service. The dealer is always clean and the entire staff is always friendly and helpful. Tyler in service who demonstrates true quality customer service. The dealer is always clean and the entire staff is always friendly and helpful. More

Efficient and thorough service, with courteous and caring staff! Always a pleasant experience! I especially appreciate all the help Adrian Fields provided and the detailed explanation of the work done on my staff! Always a pleasant experience! I especially appreciate all the help Adrian Fields provided and the detailed explanation of the work done on my vehicle. More

The dealership is fine it’s the technicians who forget to put things back in place after they remove them. It’s very frustrating when I have to double check everything and replace what they forgot to do. I p put things back in place after they remove them. It’s very frustrating when I have to double check everything and replace what they forgot to do. I pay good money to maintain my car they should do there job. More