INFINITI of Sarasota

Very disorganized , un profesional and rude Called day before to make appointment for oil change spoke to: Westly Arrived on time, get in: took the 25 minutes to get order in system [ even I c Called day before to make appointment for oil change spoke to: Westly Arrived on time, get in: took the 25 minutes to get order in system [ even I call day before and give them all info] Then after two hours Michael Nally come out and said that my battery is not in best shape, need replacement, I ask him the cost he said $ 170.00 I told him “No I will replace it somewhere else [ like auto zone for less, “he said o.k., then finally after 2hours and 40 minutes they said that car is done, and at a cashier bill is over $ 400.00? I ask what is that much Michael said that they replaced battery? I said : “ remember when you ask me I said no because I do not think anything is wrong with my battery , if I need I will replace somewhere ,,, he said no , after I said where is your paperwork , my authorization , initials ,, anything he said he will see if they can find my old battery ? , and put it back ???, but may take some time … after 2 hours and 40 minutes [ I was waiting their]. I told him fine give me my car I have to go I can NOT afford to be here all day, then after I got out they can NOT find mt car!!! I would like to show my bill to the world: $ 50.00 for fuse replacement? $ 127.00 oil change, $ 20.00 tire rotation, $ $ 172.00 battery replacement, $ 35.00 shop supplies?? Total bill $ $ 434.78 and almost 3 hours of waiting [ supposed to be oil change] People try to stay away of Infiniti of Sarasota Service department Edin K. More

Great customer service , the easiest car buying experience! My experience was hassle free and everything was ready and waiting for me at time of sale. Everyone was helpful and pleasant to work with in addition My experience was hassle free and everything was ready and waiting for me at time of sale. Everyone was helpful and pleasant to work with in addition to great pricing for my vehicle. More

In general Infiniti is not worth the money Have a 2013 jx 35 took it in for ac problems last year and was charge for o rings $580 after that I mentioned noise coming from the ac I was told ther Have a 2013 jx 35 took it in for ac problems last year and was charge for o rings $580 after that I mentioned noise coming from the ac I was told there was nothing wrong I also told them it was not cooling enough but I was told this was normal and that they checked the temperature one year later ac stop working completely Infiniti wanted to charge me $2700 to fix the ac how is it that a 2013 vehicle has AC problems did I purchase a KIA. I was thinking of buying the new Qx60 but I will never buy an Infiniti again I’ve had Honda’s Toyota’s and never have a problem inifinit is a disposable car use it a couple of years and then they start ripping you off. Don’t buy Infiniti I should of bought Mercedes instead of the jx 35. More

Never again... So, here’s the situation… I purchased a 2013 Infiniti in October of 2016. The vehicle seemed like a great deal at the time, maybe too good a deal. Les So, here’s the situation… I purchased a 2013 Infiniti in October of 2016. The vehicle seemed like a great deal at the time, maybe too good a deal. Less than two months into the purchase I had to have an oil change (I had put all of 900 miles on the vehicle) they did not cover it. I also within the first 30 days replaced the wipers, also not covered. Within six months, I have had to replace the tires, which I was told by my sales person that they had replaced two of them. Why not all four? The two they “replaced” were down over 50% tread (when they were replaced by me) and I have at his point put on about 3800 miles. Within the first five months, I also had to replace the brake pads. One weird thing I noticed too… The foot rest for the driver (which is plastic) was apparently broken and held in place with, wait for it, double stick tape, which I did not notice until the first time I had it detailed. Do not get me wrong, I love the vehicle, just not all the problems I have had to take care of in the first six months. These are things that any dealer I thought would have taken care of prior to putting a vehicle on the lot for sale; tires replaced, wipers replaced, OIL CHANGE, brake pads??? Anyway, take what you will from my review. I am looking to purchase a second vehicle, sadly it will not be through this Infiniti dealer. More

To much assumption on my expense. I dropped the car off with the bad mass air flow sensor. The part was suppose to be under warranty. I got the call from them that the air filter box i I dropped the car off with the bad mass air flow sensor. The part was suppose to be under warranty. I got the call from them that the air filter box is damaged and that is why the sensor went bad. I asked the question what makes them so sure if that's the reason I was told we assume that is the reason. Well they assumption costed a quick $470 at that point. $269.00 for a part that is $50 - $100 anywhere else. "They states the partnumber of the part on the work form" wasn't hard to check online. Work was 1 hour for $135.00. The part is being held in place with 2 bolts. I would say 15 minutes top. Also got charged for shop supply $35. I think that's just something they charg anyone minimum. Well me personally won't return for another round. Did have a little chat with one of the main tech and He was deffenetly a great person but not $470 great. More

Repeat customer This is our second lease vehicle from Coast Infinit in 2 years. We love working with Kevin Zdebiak who is our sales professional we've worked with rep This is our second lease vehicle from Coast Infinit in 2 years. We love working with Kevin Zdebiak who is our sales professional we've worked with repeatedly. He's no nonsense, works a solid deal on what we want and within our budget. We drive over an hour to this dealer to work with Kevin. He and the staff at Coast make it a great experience. More

Worst Ever Instead of trying to solve a problem they chose to make excuses and deny responsibility. When I asked to speak to a manager I was told he was too busy Instead of trying to solve a problem they chose to make excuses and deny responsibility. When I asked to speak to a manager I was told he was too busy with end of year reports to speak with me. Lisa Johnson was rude and offensive. Worst service ever! More

BEST CAR SALES IN TOWN!!! My husband and I have been searching for weeks to trade in our Lexus sedan for an SUV. We looked at every SUV that would fit our needs and there was a My husband and I have been searching for weeks to trade in our Lexus sedan for an SUV. We looked at every SUV that would fit our needs and there was always an issue! We walked into Infiniti of Sarasota and from the very first minute experienced customer service. They are always there to open the door as you enter and we loved our experience with Dave Hartzell. After talking with at least 15 salesman Dave was a welcome relief in both service and ensuring we had everything we needed without being pushy. On our first visit we walked out and my husband said "I like him" ... and he hates car shopping. We liked every aspect and detail of the QX60 over all of the comparable cars on the market (Lexus, Audi, Acura) and we looked at them all. It is a beautiful car and the dealership from sales to finance to delivery was perfect, welcoming and ready to make sure we were happy. Stop by and visit and make sure you ask for Dave. He will take good care of you and your family. More

Excellent Service First of all, this is a beautiful, immaculate storefront. I made an inquiry about a pre-owned vehicle and received excellent service and attitude from First of all, this is a beautiful, immaculate storefront. I made an inquiry about a pre-owned vehicle and received excellent service and attitude from George, the sales representative. He was very helpful in providing history and CarFax info so that I could make an informed decision. More

New QX80 Purchase Just had a great experience with Inifiniti of Sarasota. As a car buff, I assist many friends in car purchases. When my neighbor came and asked for my Just had a great experience with Inifiniti of Sarasota. As a car buff, I assist many friends in car purchases. When my neighbor came and asked for my assistance in getting a new QX80, I was happy to help. We went and drove the car. The car sells itself. The salesman, Keith Darity was very knowledgeable and no pressure. They were able to find the exact car my neighbor wanted and she just picked it up at a fantastic price. The delivery was just as smooth. I look forward to working with Keith and Dan again soon. More