Infiniti of Sarasota - Service Center

Let me start by saying I have personally been in the auto business and I am currently a General Manager of a dealership so I have seen and dealt with many situations. With that being said I do understand how business and I am currently a General Manager of a dealership so I have seen and dealt with many situations. With that being said I do understand how this may effect a business. My son took his vehicle to Infinity Sarasota to check an issue he was having with his steering seems there was no power steering. After dropping the vehicle off the service advisor called and told him he needed front speed sensors left and right which the question was then asked is this going to fix the car and will I have this problem in the future Mr Guy said yes this will fix it and you will not have this issue again. Well in the write up I post you will see this was misdiagnosed from the beginning! First off the vehicle has altered suspension and the sensors have been unplugged if it was diagnosed correctly or even put in the air on the lift any mechanic would have noticed this. So obviously there is a problem not related to those sensors but Mr Guy still said those would have to be paid for. Well in this instance anybody would be highly upset number 1 what you told me was going to fix the problem did not and second off there will be a charge for an issue that wasn't fixed. It was stated so what is the problem and was told by Mr Guy we will get it back in the shop in the morning. Now that he has been without a vehicle for over 4 days he isn't complaining about that at all. So the service advisor then wrote in the RO customer was "verbally abusive". No what it is, is poor customer service and a misdiagnosis on your part is more like it. Also when we have to call for an update after having the vehicle this is communication 101. You should never treat a customer no matter age or race or career wise in this manner. So after my other son went and spoke with Mr guy for an update they old sensors where brought up but yet never provided to look at for failure on "rubbing on the tire" instead they put the vehicle supposedly back together in the state it was in when brought in and said we are not going to diagnose or work on the car. I would hope the Service Manager being in customer service would have taken a look at this situation and said this is not right we take our vehicles to dealerships because this is where the manufacturer recommends. So before you bring your vehicle into this establishment be aware. This is "bad business" and this is what makes all dealerships look bad!!! It would not let me upload image of service RO but you can look on google I will be posting it there as well. Do not reach out to me and do not respond there is no need this is for your future consumers. More