1,160 Reviews of Infiniti of Sarasota - Service Center
Very Professional I went in for a oil change and come to find out I had another 6500 miles to go So to my surprise they checked out the car and then washed it and brou I went in for a oil change and come to find out I had another 6500 miles to go So to my surprise they checked out the car and then washed it and brought it back to me in 20 minutes I asked how much .....No Charge Now that's customer Service!!!!1 More
Great Service I went in for an oil change and tire rotation. I didn't have an appointment but everything was done in a very reasonable amount of time. The employees I went in for an oil change and tire rotation. I didn't have an appointment but everything was done in a very reasonable amount of time. The employees were very polite and efficient, the waiting area is very nice and they did a fantastic job washing my car. I couldn't have been more pleased. More
Standard oil change Had planned a visit for a standard oil change on my 2010 and the diagnosis was I needed four tires, hoses, alignment and a power steering fluid change Had planned a visit for a standard oil change on my 2010 and the diagnosis was I needed four tires, hoses, alignment and a power steering fluid change which I wasn't expecting. However, when researching the price of tires outside of the dealership price, I found it to be competitive and since my car was already there, I purchased four tires. I had hoped the alignment would be included but that was additional $150 not expected but again the car was already there. With summer approaching I didn't want to get stranded without A/C so the hose replacement although pricy again, had it done. $1100 later, I picked up my vehicle. Enjoyed the loaner car and Guy's prompt service and text messages were valuable to me. Loved the M loaner, a treat to drive. More
By Far, the best dealer in Sarasota/Manatee Area As usual, from the time you arrive to the dealer to the time you pick up your vehicle; the service greeters Ed & Bill, the service consultants, Guy & As usual, from the time you arrive to the dealer to the time you pick up your vehicle; the service greeters Ed & Bill, the service consultants, Guy & Brandon display knowledge, skills, and the ability to help you and provide a high level of service. Congratulations Dan, you have a wonderful TEAM! Thanks More
Brandon is an extremely knowledgeable service representative My service was completely done and all my problems were solved. The dealership was clean.and comfortable. Loaner car I used was clean and in good shap My service was completely done and all my problems were solved. The dealership was clean.and comfortable. Loaner car I used was clean and in good shape More
Excellent: vehicle service as well as customer service Consistent excellent service over many years....from arriving through leaving. Vehicle service costs are reasonable and only necessary repairs are rec Consistent excellent service over many years....from arriving through leaving. Vehicle service costs are reasonable and only necessary repairs are recommended. Vehicle is clean when I leave. More
Service Rep Performance My service representative was not courteous. I scheduled regular maintenance but mentioned that my QX50 seemed to be leaking significant water whenev My service representative was not courteous. I scheduled regular maintenance but mentioned that my QX50 seemed to be leaking significant water whenever I drive it. He replied: "THAT'S WHAT THEY ARE SUPPOSED TO DO!" I indicated the amount was more than any car I have had. "DO YOU WANT US TO CHECK IT?" was the response. The assessment could have been correct but the method of delivery was not. My rep indicated the maintenance and car wash was would take 1:00 or 1:15. It took 1:45. My car was sitting 30 minutes in the entry way before I was notified by another individual that my car was ready. Another customer had the same problem with the same rep. Others at the service center and dealership were very friendly. No problem at all with the work performed. Offering feedback since I know you strive for customer satisfaction. More
Excellent Service Brandon Nally, my service technician, prior to service, reviews what is required for this visit. While waiting for vehicle, he keeps me updated on st Brandon Nally, my service technician, prior to service, reviews what is required for this visit. While waiting for vehicle, he keeps me updated on status and if any other service is needed at this time. (i.e. nail in tire, needs patched). I have been very pleased with my service at Infiniti of Sarasota and would recommend to anyone purchasing a vehicle to check them out. Service is a very important factor when I am looking for/purchasing a new vehicle. More
Efficient and Professional My service experience was exceptional! Brandon Nally greeted me immediately and I was done within one hour. Thank you for making your waiting room so My service experience was exceptional! Brandon Nally greeted me immediately and I was done within one hour. Thank you for making your waiting room so comfy! More
Brandon(Michael) is the best to work with! Infiniti of Sarasota is always a pleasure to work with and continuously earns my business. Brandon on the service team goes above and beyond to delive Infiniti of Sarasota is always a pleasure to work with and continuously earns my business. Brandon on the service team goes above and beyond to deliver the best customer service. Their service department will continue to earn my business with the high quality customer service and personalized experience. Thanks again Brandon! More