INFINITI of Scottsdale

Highest Possible Recommendation This is the place to go to buy a new or used car. We got honest, up-front pricing from Eddie Francisco who was absolutely wonderful to work with. He This is the place to go to buy a new or used car. We got honest, up-front pricing from Eddie Francisco who was absolutely wonderful to work with. He didn't blink an eye when we decided to switch which vehicle we wanted, and he walked us through every step of the car buying process. Eddie was patient to answer all of our questions (even when we asked the same questions multiple times!) and definitely knew his vehicles/features. When we had questions about different features after we left the dealership/test drive, he went out in the 110+ degree heat, went to the vehicle and took pictures to confirm the specific features we had asked about. He also sent us links to video tutorials to help answer our questions. Eddie helped get us set up in advance with the finance application and coordinated getting our necessary information so that when we walked into the dealership to sign, everything that could possibly be prepared in advance was. This was extremely comforting to my husband who gets stressed out about price negotiations and spending time at a dealership. This guy promised exceptional service, and he delivered! We were considering four different vehicles, some new, some CPO, at a variety of dealerships. Infiniti of Scottsdale was the ONLY DEALER that gave us upfront pricing with no hidden fees. I can say Eddie was also the ONLY salesman from the four dealerships who gave us honest info about pricing. We definitely appreciated the transparency and have told everyone about our outstanding experience. We're sending everyone we know to Eddie Francisco and hope to buy many more vehicles from him. Sales Manager James Hedine was very helpful and was a pleasure to work with, and it is clear why Courtney Mutema has won multiple awards as a Finance Manager. This team is the BEST! Could not have asked for better service. You will not go wrong here! If every dealership was like Infiniti of Scottsdale, and every salesperson was as great as Eddie, everyone would enjoy purchasing a vehicle as much as we did! More

Excellent customer service Flew from Colorado to Arizona to purchase a preowned 2018 q60. Excellent customer service from Eddie and Selena. Eddie picked me and my wife up from t Flew from Colorado to Arizona to purchase a preowned 2018 q60. Excellent customer service from Eddie and Selena. Eddie picked me and my wife up from the airport and drove us to the dealership. Selena had our paperwork ready. They both made our purchase quick and headache free. Definitely would recommend Infiniti of Scottsdale. More

Pleasant experience. Would recommend this dealership. James Bakalar was very helpful. I spent a while at the dealership but there was no high pressure whatsoever. I’ve had my previous Infiniti serviced h James Bakalar was very helpful. I spent a while at the dealership but there was no high pressure whatsoever. I’ve had my previous Infiniti serviced here and they have treated me well. Working with them to get into a newer vehicle was an easy decision. More

Great car buying experience We went to Scottsdale Infiniti last night to look at a certified pre-owned vehicle. We ended up purchasing the SUV and really love it. Tony, James an We went to Scottsdale Infiniti last night to look at a certified pre-owned vehicle. We ended up purchasing the SUV and really love it. Tony, James and Courtney were all a pleasure to work with. Everyone was easy going, professional and loved what they do. It was a great experience. More

Great overall experience! This is my 2nd Infiniti and I love it! I moved down from a QX80 to a QX60 due to not having to drive a ton of kids around all the time anymore. The re This is my 2nd Infiniti and I love it! I moved down from a QX80 to a QX60 due to not having to drive a ton of kids around all the time anymore. The reason why I went back to this dealership was the top notch service department I experienced with my QX80. While I absolutely love my new vehicle (I loved my QX80 too ... never had any issues with it at all), I loved the sales experience and hands-on management team I experienced even better. I would highly recommend this dealership because the overall experience I've consistently had with them over the last 5 years. More

Purchased 2019 QX80 Excellent experience in purchasing a 2019 QX80! The staff was excellent from Management to Sales to Finance. Top notch customer focus!! I have been Excellent experience in purchasing a 2019 QX80! The staff was excellent from Management to Sales to Finance. Top notch customer focus!! I have been a customer for 7 years and the Service Department is excellent - friendly, knowledgeable, experienced and committed to the customer. One of the main reasons I am a repeat buyer! More

Great overall- highly recommended Went to camelback and came here last. Did not know there was a dealership in this area since we are from Tucson. Car was great and they even fixed the Went to camelback and came here last. Did not know there was a dealership in this area since we are from Tucson. Car was great and they even fixed the windshield. Overall best price/value. Thanks Marshall, Tony, and the finance lady! More