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INFINITI of Scottsdale

4.6

385 Lifetime Reviews

7601-1 E Frank Lloyd Wright Blvd, Scottsdale, Arizona 85260
Call (480) 448-2423

Top Reviewed Employees

Erik Leis, Service Advisor, INFINITI of Scottsdale

Erik Leis

Service Advisor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Courtney Mutema, Finance Manager, INFINITI of Scottsdale

Courtney Mutema

Finance Manager
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bryan Nelson, Internet Sales, INFINITI of Scottsdale

Bryan Nelson

Internet Sales
3.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lee Jones, General Sales Manager, INFINITI of Scottsdale

Lee Jones

General Sales Manager
3.7
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

July 07, 2018

"Easiest and best car buying experience hands down! "

- D5calendine

I was in the market for a new very recently. Bounced around a few dealers and finally landed on an a vehicle at Audi. The experience with them was nothing short of a headache. It was back and forth, back and forth, always something else with them that became headache from a customer perspective. I then decided to reach out to Infiniti Scottsdale. Was put in touch with salesman Lee Jones. Lee from the second I first talked to him was nothing short of amazing as far as my car buying experience. I was transparent from the get go and he was on the same page the entire process. I can’t thank him enough for making this a simple and enjoyable experience. I love my new car. I highly reccomend Infiniti Scottsdale and even more so Lee Jones, the guy will without a doubt get it done! Thank you again!

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Employees Worked With

Gena Roth
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Lee Jones

June 07, 2018

"The deal where everything went wrong"

- mommyo2AZ

We visited this dealership to test drive and hopefully buy a 2018 Infiniti QX60. We knew exactly what we wanted and what colors were acceptable to us. After a successful test drive, we decided we liked the car enough to try and negotiate a deal. Candi was our sales rep, she brought back a decent deal on a car that we wanted in a color combination that was acceptable for us. But, when we asked to actually see the car before we signed on any number - the fun began. Candi kept asking us what the percentage was that we were going to take the deal because they would have to get the car from their "far away lot". LOL, I know they keep some cars over on Paradise Lane, but that didn't seem like a big deal. We kept insisting that we really needed to see the car, and see what the seat color looked like because they had nothing in the lot or showroom that had that color. More shenanigans ensued. How about a black car? How about a blue one? How abuot this dark silver one? We couldn't understand what was going on, what was so wrong with the white one we actually wanted and were negotiating for? She finally brought back a number that we wanted and we said ok, we will take the car. As we were filling out the credit application she came over and told us that that Connie one of their employees is going to buy that car and she has it and she won't bring it here because she wants it. xxx? We felt like we were in a comedy show, or bad sales training video. Bait and Switch anyone? But they could get us a car from California maybe next week - and they would be so nice as not to charge us a shipping fee. I took our credit application and personal info off the desk and we headed out the door. We felt like we had been lied to, tricked, manipulated and used. There was no way I would feel good about owning that Infiniti or any Infiniti in the future. Infiniti of Scottsdale should be ashamed of the tactics used by the sales staff.

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Employees Worked With

Lee Jones
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Candi Hartzer

March 19, 2018

"Legendary"

- Fscjr9

Being Involved in the Technology Business sector for the past 40 years, one witnesses patterns develop. Fluctuations of an industries goods and services, are inevitable, as it is in life in general. Although there are exceptions where fluctuations are anticipated and embraced in a positive manner, simply said the ones committed to integrity will compete honestly and thoroughly to produce the long term favorable constant. Scottsdale Infiniti Service Departments representative Eric has proven a reflection of the aforementioned integrity. I have witnessed his ability to interact seamlessly (listen and explain) with a wide range of customers, including the members on his team. Although to understand an electric-mechanical system requires a skill, interacting with all the facets involved in an industry requires much more for long term success. It does take aptitude, attitude, experience and skill, but most importantly is the integrity with which this package functions. To find a product and repair shop one can trust is truly valuable. Worth mentioning is the 2012 Infiniti I own which has been serviced strictly by Scottsdale Infiniti for the past 5 years. I currently receive compliments and offers to purchase this vehicle from a wide range of people rather often due to its current condition. Automobile technician groups need brand specific specialization these days. Just training, certificates and factory authorization are not guarantees of workmanship. A well seasoned technician knows that experience, training and intelligence are not a guarantee for outcome; again.... there needs to be integrity and attitude in the environment. All personnel on particular team in a professional environment of respect and positive energy flow, will then provide the best steady positive results. All the experience in the world cannot thrive properly without these ingredients and good moral character. Outcome of this nature reflects this department. Thank you,

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Employees Worked With

Erik Leis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : The department team

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Photos & Amenities

  • Complimentary Exclusive Internet Benefits Package for Every Car purchased by an Internet Customer
  • 1 Year Free Personal Assistant Concierge Service with Every Car Purchased
  • 3 Years Free Dentless Paint Repair with Every Car Purchase
  • Free Private Infiniti Track Days at Firebird International Raceway with every Infiniti purchased
  • Infiniti Loaner Vehicles
  • Free Shuttle with 5 miles of the Dealership
  • Free WiFi throughour our dealership
  • Big screen High-Definition TV in our Waiting Area
  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Laptop Computers
  • Authorized Parts Store
  • Shuttle Service
  • Television
  • Vending Machines