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INFINITI of Scottsdale
Scottsdale, AZ
671 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 671 reviews
March 10, 2018
Scam sales tactic 1. I was given out the door price over email but showed up to dealership only to be told the price was higher. they sneak in added cost for miscellane 1. I was given out the door price over email but showed up to dealership only to be told the price was higher. they sneak in added cost for miscellaneous options I did not agree too. Switch and bait to get you in the door. 2. High sales pressure to force me to go thru their credit application when I already told them I got approved loan through my bank. He insisted that the credit application is required for government reason OFEC -- which is only for cash paying above $10K. I called talk to sales manager and he too was insisting the credit application is mandatory. I called store general manager but never got a call back. They're all colluding together. These dealers get $$ for pushing people thru their credit application that could hurt client credit report. More
by UnhappyClient
Employees Worked With
Bryan Nelson, Lee Jones
January 04, 2018
Excellent Service; Ethical Salesperson Lee Jones sticks to his word and goes the extra mile. I bought from out-of-state without seeing the vehicle. Everything was as described Salesperson Lee Jones sticks to his word and goes the extra mile. I bought from out-of-state without seeing the vehicle. Everything was as described and they arranged shipping at a very reasonable rate. At first, they did not want to sell me the car because they had made verbal commit to someone else and they were going to honor it. Only after the other person dropped out did they call me. Although that was frustrating while I had to wait, it's better than other dealers who will sell to first person who pays. More
by VS
Employees Worked With
Lee Jones, Courtney Mutema
September 30, 2017
A great experience with Finance mgr I never met From Texas i was shopping for an extended warranty for my 2013 G37 convertible. The Infiniti USA site pointed me to Courtney at this Arizona dealers From Texas i was shopping for an extended warranty for my 2013 G37 convertible. The Infiniti USA site pointed me to Courtney at this Arizona dealership. I received a prompt email quote and I compared it to my local TX dealer and would save big $$. Courtney was very prompt in answering all my questions and even making suggestions on how best to secure this warranty. Her timely responses to my calls and email even though I’m in TX and did not buy this car from this dealership says alot about Courtney and this dealership. Thanks for a great experience. Dave Fletcher More
by Fletch
Employees Worked With
Courtney Mutema
September 12, 2017
First time buyer This was my first time buying a car at the dealership and I wasn't really sure what to expect. I was treated by Reid while I was looking at the cars o This was my first time buying a car at the dealership and I wasn't really sure what to expect. I was treated by Reid while I was looking at the cars outside. At first, I was not sure if I wanted a crossover SUV or a sedan. I test drove qx30 and q50 and decided to go with q50. Reid was pleasant to talk to. He and his manager gave me a few options to think about. They followed up with me consistently and were trying to help picking the right car for me . I purchased q50 later next week at the very competitive price. I'm very satisfied with the purchase. Overall it was a pleasant experience and I would recommend Infiniti of Scottsdale to my friends and family. More
by Liliya555
Employees Worked With
Reid Miller, Courtney Mutema
September 09, 2017
Best experience EVER We had the best experience at Infiniti of Scottsdale. Bryan Nelson was a man of his word and had a great business ethic. He was honest and effective We had the best experience at Infiniti of Scottsdale. Bryan Nelson was a man of his word and had a great business ethic. He was honest and effective with my time. We communicated via email a few times before I went in to the dealership. When it was all said and done, I was finished and out the door in less than two hours with my new car. Everyone we met at the dealership was friendly, including Josh and Jim. We could not be more happy with our experience and will not go to any other dealership! More
by oneill82
Employees Worked With
Josh from finance, Bryan Nelson
August 29, 2017
Avoid if you can This review for service part of this dealership. Salespeople are good, especially Bryan Nelson. But I will avoid any further contacts with service in This review for service part of this dealership. Salespeople are good, especially Bryan Nelson. But I will avoid any further contacts with service in a future. And this is a second time I had a bad experience, so it's definitely not a "glitch", its a systemic problem. I brought my car to estimate a possible repair or replacement of tire defect on my new QX60 (car was in a garage for 3 days when I found a flat front tire this am...). After 3,5 hours of "inspecting" and "estimating", "service manager" Gina Sanches informed me that this tire cannot be repaired and its not under warranty b/o "a outside blow" which apparently caused a damage...The fact that this car was in a garage for the last 3 days, and there were no "blows" or "hits" (which would leave marks on a rim as well), did not change a thing. She choose to make a customer to pay for replacement instead of escalating it to a warranty claim to manufacturer. "Good choice", i'm sure. After presenting an estimate to replace a tire, and after I obtained a verbal "out-the-door" estimate for the same tire from "Discount Tire", she said they would match the price but she need to see a "paperwork"...(?!). The fact that this "work" is not done yet, and it was an over the phone promised price, did not change a thing. She choose to loose my business over $50 difference! Another "good choice"! Congratulations, you earned a "star"! Just one star... More
by PaulAntsell
Employees Worked With
Gina Sanchez
August 24, 2017
Great experience Incredible attention to detail and personal service!!! Thank you!! All employees went above and beyond! A special thank you to Lee Jones!! I love my Q Incredible attention to detail and personal service!!! Thank you!! All employees went above and beyond! A special thank you to Lee Jones!! I love my Q50!!!!! More
by Mobeckerman
Employees Worked With
Lee Jones, Erik Leis, Courtney Mutema
August 23, 2017
Maintenance G37x A very positive experience at the dealership today, although the length of the visit was a little long. However, I was notified of the estimated time. A very positive experience at the dealership today, although the length of the visit was a little long. However, I was notified of the estimated time. My service consultant, Andy, was prompt, pleasant, informative, and checked in to update me throughout the visit. All the staff were friendly and the atmosphere was clean and welcoming. I appreciate the great service. More
by LSreview
Employees Worked With
Andy Morgan
August 21, 2017
Top notch! It's simple why I would come back to this dealership...... Illias, Bryan, Brian, and Courtney. Class and fair! Always eager to satisfy their customer! It's simple why I would come back to this dealership...... Illias, Bryan, Brian, and Courtney. Class and fair! Always eager to satisfy their customer! More
by Imasucker
Employees Worked With
Illias Katsivallas, Bryan Nelson, Courtney Mutema
August 17, 2017
Out of state buyer Stephen and team in the used car department were a pleasure to deal with. Everything was as stated upon receiving the vehicle we purchased. As an out Stephen and team in the used car department were a pleasure to deal with. Everything was as stated upon receiving the vehicle we purchased. As an out of state buyer we rely on the dealership having a high level of integrity which they demonstrated. More
by MJS
Employees Worked With
Stephen Fitch, Bryan Nelson
