INFINITI of Scottsdale

Legendary Being Involved in the Technology Business sector for the past 40 years, one witnesses patterns develop. Fluctuations of an industries goods and serv Being Involved in the Technology Business sector for the past 40 years, one witnesses patterns develop. Fluctuations of an industries goods and services, are inevitable, as it is in life in general. Although there are exceptions where fluctuations are anticipated and embraced in a positive manner, simply said the ones committed to integrity will compete honestly and thoroughly to produce the long term favorable constant. Scottsdale Infiniti Service Departments representative Eric has proven a reflection of the aforementioned integrity. I have witnessed his ability to interact seamlessly (listen and explain) with a wide range of customers, including the members on his team. Although to understand an electric-mechanical system requires a skill, interacting with all the facets involved in an industry requires much more for long term success. It does take aptitude, attitude, experience and skill, but most importantly is the integrity with which this package functions. To find a product and repair shop one can trust is truly valuable. Worth mentioning is the 2012 Infiniti I own which has been serviced strictly by Scottsdale Infiniti for the past 5 years. I currently receive compliments and offers to purchase this vehicle from a wide range of people rather often due to its current condition. Automobile technician groups need brand specific specialization these days. Just training, certificates and factory authorization are not guarantees of workmanship. A well seasoned technician knows that experience, training and intelligence are not a guarantee for outcome; again.... there needs to be integrity and attitude in the environment. All personnel on particular team in a professional environment of respect and positive energy flow, will then provide the best steady positive results. All the experience in the world cannot thrive properly without these ingredients and good moral character. Outcome of this nature reflects this department. Thank you, More

Excellent Service; Ethical Salesperson Lee Jones sticks to his word and goes the extra mile. I bought from out-of-state without seeing the vehicle. Everything was as described Salesperson Lee Jones sticks to his word and goes the extra mile. I bought from out-of-state without seeing the vehicle. Everything was as described and they arranged shipping at a very reasonable rate. At first, they did not want to sell me the car because they had made verbal commit to someone else and they were going to honor it. Only after the other person dropped out did they call me. Although that was frustrating while I had to wait, it's better than other dealers who will sell to first person who pays. More

A great experience with Finance mgr I never met From Texas i was shopping for an extended warranty for my 2013 G37 convertible. The Infiniti USA site pointed me to Courtney at this Arizona dealers From Texas i was shopping for an extended warranty for my 2013 G37 convertible. The Infiniti USA site pointed me to Courtney at this Arizona dealership. I received a prompt email quote and I compared it to my local TX dealer and would save big $$. Courtney was very prompt in answering all my questions and even making suggestions on how best to secure this warranty. Her timely responses to my calls and email even though I’m in TX and did not buy this car from this dealership says alot about Courtney and this dealership. Thanks for a great experience. Dave Fletcher More

First time buyer This was my first time buying a car at the dealership and I wasn't really sure what to expect. I was treated by Reid while I was looking at the cars o This was my first time buying a car at the dealership and I wasn't really sure what to expect. I was treated by Reid while I was looking at the cars outside. At first, I was not sure if I wanted a crossover SUV or a sedan. I test drove qx30 and q50 and decided to go with q50. Reid was pleasant to talk to. He and his manager gave me a few options to think about. They followed up with me consistently and were trying to help picking the right car for me . I purchased q50 later next week at the very competitive price. I'm very satisfied with the purchase. Overall it was a pleasant experience and I would recommend Infiniti of Scottsdale to my friends and family. More

Best experience EVER We had the best experience at Infiniti of Scottsdale. Bryan Nelson was a man of his word and had a great business ethic. He was honest and effective We had the best experience at Infiniti of Scottsdale. Bryan Nelson was a man of his word and had a great business ethic. He was honest and effective with my time. We communicated via email a few times before I went in to the dealership. When it was all said and done, I was finished and out the door in less than two hours with my new car. Everyone we met at the dealership was friendly, including Josh and Jim. We could not be more happy with our experience and will not go to any other dealership! More

Great experience Incredible attention to detail and personal service!!! Thank you!! All employees went above and beyond! A special thank you to Lee Jones!! I love my Q Incredible attention to detail and personal service!!! Thank you!! All employees went above and beyond! A special thank you to Lee Jones!! I love my Q50!!!!! More

Maintenance G37x A very positive experience at the dealership today, although the length of the visit was a little long. However, I was notified of the estimated time. A very positive experience at the dealership today, although the length of the visit was a little long. However, I was notified of the estimated time. My service consultant, Andy, was prompt, pleasant, informative, and checked in to update me throughout the visit. All the staff were friendly and the atmosphere was clean and welcoming. I appreciate the great service. More

Top notch! It's simple why I would come back to this dealership...... Illias, Bryan, Brian, and Courtney. Class and fair! Always eager to satisfy their customer! It's simple why I would come back to this dealership...... Illias, Bryan, Brian, and Courtney. Class and fair! Always eager to satisfy their customer! More