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INFINITI of Scottsdale
Scottsdale, AZ
672 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 672 reviews
March 15, 2015
Excellent Finance Manager My experiences with Courtney Mutema have been nothing short of stellar. As far as Finance Managers go, she is at the top of her game. Not only is sh My experiences with Courtney Mutema have been nothing short of stellar. As far as Finance Managers go, she is at the top of her game. Not only is she knowledgeable and responsive, her customer service skills are outstanding! More
by EllieM
Employees Worked With
Courtney Mutema
January 30, 2015
A rough experience Pretty poor experience end to end. They did reach out and try to remediate some what but failed to follow through timeline on their proposed resolutio Pretty poor experience end to end. They did reach out and try to remediate some what but failed to follow through timeline on their proposed resolution. I had to follow up to get it resolved. Still have 3 issues/questions I never got answered on my new q70L. Was supposed to get a call back and never did. More
by T2tommy
Employees Worked With
Harry (Harold)
October 29, 2014
Customers do matter I recently wrote on here about a poor experience I had with the service department. I was shocked and extremely happy to find out the poor service bot I recently wrote on here about a poor experience I had with the service department. I was shocked and extremely happy to find out the poor service bothered the dealership as well. I shortly after received a phone call from Kerry Robinson who was extremely apologetic and wanted nothing more then to let me know how bad she felt and what she could do to make things better. I've always been happy with their services (we've even bought a vehicle from them) and now I'm impressed to know the customers happiness really does matters to them. I will definitely be giving them a call back for services. More
by brettrachel
Employees Worked With
Tim, Kerry Robinson
October 22, 2014
Finance with Courtney Mutema This was our first time financing a car and after a long day, stressful day of car shopping, it was nice to end the day with a nice, understanding per This was our first time financing a car and after a long day, stressful day of car shopping, it was nice to end the day with a nice, understanding person. She walked us through every step and even when we had our doubts she gave us more time until we were 100% happy. We cannot thank her enough for her help and understanding. More
by brettrachel
Employees Worked With
Courtney Mutema
October 19, 2014
We always keep coming back! Great Service all around! This is our 4th Infiniti that we have purchased from Scottsdale Infiniti and always, we have had great experiences. The last 2 we purchased with Illia This is our 4th Infiniti that we have purchased from Scottsdale Infiniti and always, we have had great experiences. The last 2 we purchased with Illias Katsivallas, who is a great guy, professional and works with integrity and has made our purchases a great experience. And with all of our Infiniti's we have worked with Courtney Mutema in Finance. Courtney is caring, knowledgeable and professional and made the finance process graceful. We have used Bob Larson in Service for all 4 Infiniti's and have enjoyed working with him over the years. More
by KMRichardson
Employees Worked With
Courtney Mutema, Illias Katsivallas, Bob Lawson
October 18, 2014
Closing the deal - Courtney was great!!! This review is for Courtney Mutema, she provided excellent service once the stress of getting "beat up" by the sales staff was over. Even after a long This review is for Courtney Mutema, she provided excellent service once the stress of getting "beat up" by the sales staff was over. Even after a long day she was kind, patient, funny, informative, and helpful. She truly tied the experience up into a nice little package with a bow on top. Don't get me wrong the salesman I worked with was solid and pretty helpful when looking at the different pre-owned vehicles, but he made a couple unnecessary negative comments about my trade-in and then didn't even put gas in my new pre-owned G37 before I took possession. That left a bad taste to the deal, as if he didn't really even care once I was handed off to Courtney. More
by Justin E.
Employees Worked With
Courtney Mutema
October 08, 2014
Buying a new warranty Courtney Mutema made my buying experience of warranty pleasurable and understandable from my past experiences. It was never and easy process to buy a Courtney Mutema made my buying experience of warranty pleasurable and understandable from my past experiences. It was never and easy process to buy a car but Courtney changed my whole prospective .Great customer service , great attitude. Courtney rocks! More
by treydee
Employees Worked With
courtney mutema
October 03, 2014
IMMORAL AND NON ETHICAL PURCHASE EXPERIENCE As a generational customer that has purchased more than 20 Infiniti and Nissan products over the past 30 years I must say I was shocked at the treatme As a generational customer that has purchased more than 20 Infiniti and Nissan products over the past 30 years I must say I was shocked at the treatment I received after signing the contract. There were real problems with the vehicle that were simply not addressed by the dealership. There is however one fact that can't be overlooked and I want to make it very clear to anyone that is considering acquiring a vehicle through this company. I specifically asked the finance person what the retail selling price of the vehicle was on the contract. I asked if it was $63485, which was the price on the laminated card that came with the car. I was told yes. Upon further examination of the documents I saw that the gross capitalized cost had been changed to $69002.99 . This caused my lease payment to be a lot more than I thought. When I contacted INFINITI directly they had a regional customer service person try to assist me. When the dealer refused to do anything, I asked for the case to be escalated. I was directed to the national manager that deals with these type of issues, Mr.William Crockett, based in Tennessee. Mr. Crockett advised me that although he was sorry for my negative experience Infiniti had no authority to get involved with specific customer contracts as that was between the dealer and the customer. Let me say that the car is a great car and I will have it serviced for warranty work only at an INFINITI dealer. The only voice I have is to share my comments on boards like these and if you are considering doing business with this company, be careful because they have proven to me that they care only about the dollar. John Thompson, Fountain Hills, AZ More
by muela
Employees Worked With
Lee Jones
June 19, 2014
First time Infiniti buyer I recently wrote a lengthy review on yelp and decided to write one here too. First time buyer of both an Infiniti and luxury car in general. The entir I recently wrote a lengthy review on yelp and decided to write one here too. First time buyer of both an Infiniti and luxury car in general. The entire process was smooth and surprisingly very easy. If I would need to pinpoint two all stars there it would be Courtney and Erik. Both go above and beyond to have a positive experience for the client. I am willing to drive out of my way to get my car serviced by Erik. Very client service focused and I can trust what he is telling me. Whatever you are paying either of them--it's not enough. They are rock stars. More
by Satrrt
Employees Worked With
Courtney and Harry, Erik Leis
June 19, 2014
Great customer service I like to give credit for a job well done. Even though it was a very minor service request Erik went out if his way to make sure it was taken care of. I like to give credit for a job well done. Even though it was a very minor service request Erik went out if his way to make sure it was taken care of. Nicely done! More
by Satrrt
Employees Worked With
Erik Leis
