INFINITI of South Bay

INFINITI of South Bay responded

Thank you very much for your outstanding 5-star review and for sharing your recent service experience with us and others. We appreciate you highlighting the efficient service, timely repairs, and the efforts of our friendly staff. We will be sure to share your feedback with Felix. As the department manger, it's truly rewarding to hear that we consistently meet your expectations. Your loyalty and trust mean the world to us, thank you for being a long-time client. We look forward to serving you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Kenny, thank you so much for this truly wonderful feedback! Hearing that our team is consistently helpful and makes your entire experience a great one is the highest compliment we can receive! We are genuinely grateful for your continued business and your kind words. Thank you for taking your personal time to share this feedback with us and others. And, we look forward to making every future visit just as enjoyable! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the 5-STAR review and for taking the time to share your experience with us! We are thrilled to hear that Jaime provided you with such a positive experience. His commitment to being professional, respectful, and ensuring you had no surprises by clearly outlining the service costs upfront is exactly the standard we set for our team. We truly value your business here at INFINITI of South Bay, and we look forward to seeing you at your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your experience with us! We truly appreciate your business and these very kind words. It makes our day to hear that you found our facilities clean and professional, and enjoyed the nice atmosphere. We're especially thrilled to know you had an Excellent Service experience with our ride share driver—we'll be sure to pass along your high praise! Providing an Overall Great Experience is always our goal, and your feedback lets us know we're hitting the mark. We look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your experience! We are thrilled to hear that you received great service and that our team made you feel like family. Providing warm, friendly customer care is always our top priority, and we know that your time is valuable, so making sure we get you in and out quickly is just as important. It truly means the world to us when we hear that our efforts make a positive impact. We look forward to welcoming you back to INFINITI of South Bay for your next service appointment! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey Reginald, Thank you for sharing your experience and providing such a wonderful review! We are so pleased to hear that "Eddy" (Edson) is consistently dedicated, knowledgeable, and polite during your visits. It's truly rewarding to know that his fast, helpful service makes such a positive difference for you every time. We will make sure Edson knows how much his hard work is appreciated! We look forward to seeing you again at INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Yayoana, Thank you so much for the fantastic 5-STAR rating and for sharing your service experience! We are delighted to hear that getting your car serviced was both quick and easy. Our priority is always to provide exceptional service efficiently, ensuring minimal disruption to your day. We're also glad you enjoyed our waiting area! We will make sure your service advisor, Edson, receives your kind feedback. He exemplifies the quick and easy, high-quality service we strive to deliver. We look forward to welcoming you back to INFINITI of South Bay soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

DLJames, Thank you for your fantastic review! We're thrilled to hear you had a great experience with our very clean and fast service center. It's wonderful that Edson provided awesome service and took the time to listen to all your concerns. We pride ourselves on attention to detail and efficiency. We appreciate your business and look forward to your next visit to INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for providing us with your valuable feedback regarding your recent service visit. We are very pleased to hear that the work performed was efficient and thorough. That is always our top priority. However, we sincerely apologize that the initial estimate process with Edson was not clearly aligned, causing you to feel uneasy or "shortchanged" during the experience. We understand that transparency in pricing is crucial, and we regret that the communication around the estimate did not meet our high standards, even though the final outcome was favorable. Please know that we take this kind of feedback very seriously. We will be speaking with our Service Advisor team to better understand this specific situation and reinforce the need for precise and upfront communication regarding all cost projections. We appreciate you giving us the chance to earn your business and are thrilled that the quality of the work met your expectations. We look forward to ensuring your next visit is seamless and fully transparent from start to finish. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for being a loyal customer of INFINITI of South Bay for the past five years! Your continued support means the world to us! We are thrilled to know that you consistently find us to have the best cars and good deals, and that our Service team is always friendly, professional, and delivers excellent service. We strive for excellence in every department, and your feedback confirms we are achieving that goal. We truly value your business and look forward to serving all your automotive needs for many years to come! Carlos Robles Service Manager INFINITI of South Bay