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INFINITI of South Bay

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
1,896 Reviews
INFINITI of South Bay is proud to be your local INFINITI dealership. We are a new and used INFINITI dealer located in Torrance, CA just south of Los Angeles at 2900 Pacific Coast Hwy. Our dealership services INFINITI owners throughout Los Angeles, CA . At INFINITI of South Bay it's our goal to exceed your expectations from test drive to delivery and beyond. It's the INFINITI of South Bay way! Please feel free to browse our extensive inventory of new INFINITI Q50, Q60, QX50, QX55, QX60, QX80 sedans and SUVs. If you are in the market for a CPO (Certified Pre Owned) used car, truck, or SUV in Torrance, then shop us online or on our lot. We also provide many lease an financing options and specialize in INFINITI brand service and parts. Visit INFINITI of South Bay in Torrance today or contact us at (310) 325-5555 to schedule a test drive. We are your Southern California source for INFINITI vehicles in the Southbay, INFINITY Los Angeles, INFINITI Santa Monica, INFINITI Hawthorne, and INFINITI Torrance.
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2900 Pacific Coast Highway

Torrance, CA

90505

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Showing 1,896 reviews

June 02, 2019

36k mile service My car’s service was thorough, on time, and reasonably priced. Staff was helpful and friendly. I always seem to have a good experience at this deale More

by ANDOSURF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Chihuahua
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Jul 25, 2019 -

INFINITI of South Bay responded

We are so glad to learn that you always have a good experience at INFINITI of South Bay. That is a great compliment, thank you! It is good to hear that Wilson and Edson were helpful and friendly. And we all can appreciate when good service at a good price. Thank you for your business and thank you for sharing your positive experience online.

May 29, 2019

Best Dealership In Town The staff was very courteous, caring and professional in their efforts of acquiring my vehicle. I am a repeat customer and will use the dealership ag More

by wilsonkat2139
Recommend Dealer
Yes
Employees Worked With
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Keriakes
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Jul 25, 2019 -

INFINITI of South Bay responded

"BEST IN TOWN" - Thanks, we'll take it! Thank you for your loyalty to INFINITI of South Bay. We love repeat customers because it tells us we are doing things right. We are so pleased to learn that you had a 5 star experience with George and Anita. It's great to hear that you were treated with courtesy, caring and professionally. And please remember to check-out our 5 star service team for any maintenance or repair services that you might need. Thank you for your review and we appreciate your business.

May 24, 2019

New tires were a breeze Got the 4 for 3 tire special. Preordered them on line and made an appointment. Everything went smoothly. They did it while I waited. Smooth. More

by RCARLEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2019 -

INFINITI of South Bay responded

Sounds like you rolled into a great deal with your tires. We are pleased to learn that it was easy for you to order them and schedule your appointment all online... the marvels of modern technology making our lives easier. Special thanks to our software teams for helping us provide these capabilities. Occasionally we offer the buy 3 get one free tire special, which is a great deal and popular with our customers. But remember... if you ever find a better price on a tire we offer, we’ll match it. If you find a better price within 30 days, we’ll refund the difference. Some exclusions do apply so please ask your Service Consultant for details.

May 19, 2019

Great service I always get the top customer service. I notice that loaners usually are not so clean considering how new they are. Service I received is top notch! E More

by LILAZNGURL01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Ever Villalobos
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Aug 02, 2019 -

INFINITI of South Bay responded

Thanks for your recognition of the great service you receive here at INFINITI of South Bay, and your kudos for Candice and Everado. They are very diligent about providing and exceptional client experience. And thank you for your feedback on the loaners. We will bring this to the attention of the management team so that we can improve our service to you and our other clients. Thank you for the opportunity to improve. We appreciate your business and appreciate your loyalty.

May 15, 2019

Great Service and Great service representatives Very pleased with my experience and with the service provided at the South Bay dealer. Service representative Candice Roxas was very accommodating emp More

by FYAHEART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
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Jul 26, 2019 -

INFINITI of South Bay responded

Great headline! We appreciate hearing that you had a pleasant experience with Candice at INFINITI of South Bay. Candice does many things right, but her service focuses on three main points... 1) being friendly, kind and courteous, 2) doing what she states she is going to do and when she is going to do it and 3) having open communications, updating her clients along the way concerning the status of their vehicle. These are the qualities that make a great Service Advisor and we grateful to find those qualities in Candice.

May 12, 2019

Great job They always clean n organize n work in a good timely fashion get me in n out n always let me know ahead time what’s going on with my car More

by ANTONESHAHOSHAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
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Jul 26, 2019 -

INFINITI of South Bay responded

Thank you for letting us know that Candice did a great job during your last service visit to INFINITI of South Bay. Candice is exceptional at keeping her clients informed and is efficient at staying on-top of her business so that the service is done in a timely manner. Also, thank you for recognizing that our dealership is clean and organized. It's all part of the luxury experience of the INFINITI brand. We appreciate your business.

May 10, 2019

Brought in my car for mechanical issues Brought in my car two weeks ago for belt screeching and no issues were found. went to Cerritos infiniti and 3 problems were found. water pump, belt is More

by DAVIDAL310
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Candice Roxas
Report | Print
Jul 26, 2019 -

INFINITI of South Bay responded

At INFINITI of South Bay we only recommend what we see as necessary repairs to keep our clients vehicles running safely and efficiently. We do not over prescribe and recommend service when it isn't necessary. Instead of prescribing a costly repair, we lubed up some points and the sound went away. We did not notice any indications that your water pump or turbos needed replacement. Most clients appreciate our approach, and we are truly sorry if you feel we missed something.

May 09, 2019

Great service Everyone that helped me was great, even though it was my first time there. Candice kept updated throughout my time waiting for my car. Everyone very More

by TNARTHUR52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
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Jul 26, 2019 -

INFINITI of South Bay responded

Kudos to Candice and Edson for providing great service during your first visit to INFINITI of South Bay. We are glad that you found them to be professional and helpful, and that you were kept informed throughout your service experience. Please try us again, and remember to check our website for current service promotions, offers and discounts. We appreciate your business and are grateful for your review. Thank you.

May 08, 2019

Brought my car in for service Good job with the service. There was a part that was to be sent to me. It wasn’t. Had to call back to have it sent or re-sent. That was a bit frustrat More

by STARKMANSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2019 -

INFINITI of South Bay responded

Thank you for your positive review of your service experience here at INFINITI of South Bay. We apologize that your part had to be resent and the frustration that this caused. Please let us know if we can do anything else for you. We appreciate your business and for servicing your vehicle at INFINITI of South Bay. Thank you!

May 08, 2019

Inconvenient I paid for engine service and they didn’t change what I paid for. Also watch and necklace was stolen from my trunk by employee. More

by FLORESJAYR323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2019 -

INFINITI of South Bay responded

We understand how upset you must be, and hope that your watch and necklace were simply misplaced and you have found them by now. Our service paperwork that gets signed at time of service does state that we are not responsible for anything left in your vehicle and recommend that you take anything of value with you. We spoke with our technicians and valets and also reviewed our security tapes. While your vehicle was with we did not see anyone access the trunk of your vehicle. Please contact us to let us know if you've found your personal items. Thank you.

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