INFINITI of South Bay

Lack of follow up after poor administration After speaking with 2 other sales reps, I hoped 3rd time would be a charm. Surely, the general sales manager could find out why I purchased a car in After speaking with 2 other sales reps, I hoped 3rd time would be a charm. Surely, the general sales manager could find out why I purchased a car in May and nearing the end of October have not received my plates. In addition, during a recent traffic stop (for having paper plates in the fasttrack lane) I was Told I had purchased a car with illegal tint on the drivers windows. I called 4 days in a row (7 calls in total) for an update he promised and each time he couldn’t take the call. I was told he would call me back. He has not. More

Great Service Candice got my paperwork done quickly and made sure the car was ready in a hour with all the work taken care of. She took the time to explain everythi Candice got my paperwork done quickly and made sure the car was ready in a hour with all the work taken care of. She took the time to explain everything that was done and what the car will need for the next appointment. More

No guidance given, appointment not honored, Well the Dodger game was in so that was a distraction for employees! My previous experience here was great! The person who assisted me acknowledged I Well the Dodger game was in so that was a distraction for employees! My previous experience here was great! The person who assisted me acknowledged I had an appt. but it still took over an hour. There was never a check in in progress like the last time. My car had multiple water spots and smelled in the inside when they brought me my car back! One sales gentleman assisted and had them fix that but I wish I would have gotten his name. I may not use this dealership service again, I’m undecided. It was marked that the in-cabin filter needed to be replaced and it was not even brought to my attention to see if I wanted it changed. Very disappointed in the service department. I was assisted by a different gentleman few months back... they need him back!! I believe his name was Wilson. More

Satisfied Customer!!! I take my Infiniti Q50 to South Bay Infiniti for all my service needs. Wilson at the service counter is the absolute best! He will make sure you are c I take my Infiniti Q50 to South Bay Infiniti for all my service needs. Wilson at the service counter is the absolute best! He will make sure you are completely satisfied every visit! The other team members are also very thoughtful and helpful. I would recommend this dealership to everyone I know simply because of the service experience. More

Service I always go to Wilson Chihuahua when I bring our cars in for service. He gives me good advice on car maintenance and he makes sure that my cars are r I always go to Wilson Chihuahua when I bring our cars in for service. He gives me good advice on car maintenance and he makes sure that my cars are ready on time. More

Good kob Very pleased with service. All reps were kind and efficient. I never have to ask for the service needed. They suggest what’s needed and provided it at Very pleased with service. All reps were kind and efficient. I never have to ask for the service needed. They suggest what’s needed and provided it at a fair price. I never even have to ask for a car wash. More

Very Pleasant Experience Although my vehicle was not ready when I had hoped due to workload, I had a very nice loaner vehicle that filled the need. I was kept updated on progr Although my vehicle was not ready when I had hoped due to workload, I had a very nice loaner vehicle that filled the need. I was kept updated on progress, and the repairs, so far, have been excellent. More

Servixe Everardo was amazing. His quality of service and professionalism left me speechless and he also made sure I was comfortable staying at the dealer sinc Everardo was amazing. His quality of service and professionalism left me speechless and he also made sure I was comfortable staying at the dealer since I decided to wait. More

Great service and very helpful Very friendly and helpful. Found the problem with the car and help me fix it. Only thing was they took a while to get my car out and they should have Very friendly and helpful. Found the problem with the car and help me fix it. Only thing was they took a while to get my car out and they should have more updates on the car process but overall really great and would recommend to others More

Excellent Service Edison was great! He met me as soon as I pulled up and took care of everything. Whenever I come back I'll be asking for him. You need more like Edson! Edison was great! He met me as soon as I pulled up and took care of everything. Whenever I come back I'll be asking for him. You need more like Edson! More