INFINITI of South Bay

I recently purchased a vehicle from this dealership, and while the initial process was smooth and aligned with our pre-discussed plans, I re-learned the same old lesson about trusting the futuristic commitm while the initial process was smooth and aligned with our pre-discussed plans, I re-learned the same old lesson about trusting the futuristic commitments of car dealers. DON'T BELIEVE THEM. We had negotiated to address some issues with the car, and I was assured they would be resolved. However, despite having paid for the car, it remained at the dealership for an additional two weeks but didn't get fixed. When I expressed my frustration, they informed me that the service center was overwhelmed and suggested I collect the car and have the problems fixed later at a different service center, with the promise that they would cover the expenses. Unfortunately, after a month of coordinating with various service centers, the dealership reneged on their agreement, started to proposing alternative solutions. Given the circumstances, I decided not to engage in a prolonged dispute; I could make more money in a month! This experience reinforced the common wisdom I had heard about car purchases in the US: "What you see is what you get," and one should be wary of trusting a dealer's assurances. I rated this dealership three stars because their service was average—neither exceptionally bad nor outstanding. My advice to potential customers is to manage their expectations accordingly. As for my car's issues, I chose to pay for the repairs myself to avoid further complications. Additionally, I was sold an extended warranty that later proved to be of no value. My recommendation is to consider skipping such offers, they aren't worth anything. More

Wished things would have been done correctly from the beginning, Customer should be taken care of 100% first. beginning, Customer should be taken care of 100% first. More

Did not buy car overpriced by $6000-7000 USD and would not negotiate from their price not negotiate from their price More

No hassle in and out Had no problem getting helped and the process was fast didn't wait too long the process was fast didn't wait too long More

Always A Smooth visit When I Call I am Handle with respect and my Appointment is Always Easy and Efficient respect and my Appointment is Always Easy and Efficient More

Great experience, easy process The process was easy, great staff and they made the car buying process amazing great staff and they made the car buying process amazing More

Great fast and quick I had a great experience and felt comfortable in the waiting room. Thank you comfortable in the waiting room. Thank you More

Extremely friendly, great customer service. No improvement needed. Helpful knowledgeable timing exactly as promised Perfecto No improvement needed. Helpful knowledgeable timing exactly as promised Perfecto More

Bad, I felt a disservice with the cost of the labor, which lead me to seek outside for a part that only cost me $49 and the labor $75 in which Infiniti wanted almost $600. I have been a faithful custome which lead me to seek outside for a part that only cost me $49 and the labor $75 in which Infiniti wanted almost $600. I have been a faithful customer not only purchasing my cars through the dealership but with ongoing service with infinity. Moving forward leads me feeling personally not wanting to trust the service of having my car service due to being over charged. More

Quick. Did not try to over sale Did not try to sale devices not needed Did not try to over sale Did not try to sale devices not needed More