INFINITI of South Bay

INFINITI of South Bay responded

Thank you, Natlife06, for the excellent review and for your continued loyalty! We're genuinely happy to hear that it is always a pleasure doing business with us. 👍 We sincerely apologize for any inconvenience caused by the wait times. We understand that your time is valuable, and we are actively working to streamline our service process to make your future visits as efficient and effortless as possible. 👍 We truly appreciate your business and look forward to welcoming you back soon! 👍 Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Sperri, Thank you for your 4-star review. We sincerely apologize that the work took longer than you expected, but we are truly delighted that the quality of the service and the excellent customer service provided by Mr. Trujillo created a positive overall experience for you. We appreciate you taking the time to share this feedback and thank you for your business. We look forward to serving you efficiently on your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Joseph, Thank you for sharing your feedback. We are extremely pleased that our team here at INFINITI of South Bay was able to successfully complete the work you needed! It is very rewarding to know we could step in and provide a successful solution after your difficulties elsewhere. We sincerely appreciate you giving us the opportunity to earn your business and demonstrate our commitment to quality service. We look forward to welcoming you back for any future needs. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Everlongcg, Thanks for taking the time to share your incredible 5-star feedback! Hearing that this was the "best experience" you've ever had buying a car truly means the world to us. We are intensely focused on operating with integrity and ensuring every customer is completely happy—that commitment to "go the extra mile" is the foundation of our business. We will certainly pass along your kind words to the team, especially to Victor and Mike, whose efforts clearly contributed to your positive outcome. It's their dedication that brings our philosophy to life every day. Thank you again for trusting INFINITI of South Bay with your business and for your high recommendation. We welcome you to the family! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

We truly appreciate you taking the time to share your positive experience! We are delighted that we could provide same-day excellent assistance and that the advice from your Service Advisor was helpful and valuable. Your satisfaction is our top priority. Thank you for choosing INFINITI of South Bay for your service needs, and thanks for the 5-Star review! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your 5-star experience! We are delighted to hear that Edson provided you with excellent service. We pride ourselves on having knowledgeable and helpful team members who are always willing to answer all questions and concerns, and your feedback confirms that Edson is achieving that standard. We truly appreciate your kind words and look forward to welcoming you back to INFINITI of South Bay for your next service visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

JTuttle, Thank you for taking the time to share your excellent 5-star feedback! We are delighted to hear that you experienced fast and friendly service and professionalism during your visit. We are especially pleased that our Service Advisor, Andre, ensured you had a great experience and that the complimentary hand car wash was a welcome surprise! We believe those extra touches make a difference. We appreciate you choosing us for your service needs and look forward to welcoming you back soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We are genuinely sorry to read about your frustration regarding the trade-in value of your vehicle. We never want a customer to leave our dealership feeling insulted, and we appreciate you sharing your candid feedback. To ensure our offers are fair and competitive, we utilize advanced, independent appraisal tools that continuously analyze local and national market data for similar vehicles. The $1,600 figure is the maximum valuation currently supported by this objective data, reflecting the vehicle's current market worth. Given your recent and significant investment in repairs, this may signal that it is indeed the right time to move into a newer, more reliable vehicle. We would be happy to discuss our current end-of-year offers and inventory availability. Trading in your vehicle now could allow you to take advantage of these incentives, which could offer you a much better overall value and a significant reduction in future repair concerns. Please contact Anita, our Sales Manager, directly at your earliest convenience so we can personally work with you to find a perfect new vehicle solution. We value your business and hope to earn your five-star satisfaction in the future. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your 5-star feedback! We are deeply grateful for your loyalty and for highlighting the consistently excellent service you receive. It is fantastic to hear that Jaime and Edson are proactively managing the care and maintenance of your Q50. Their commitment to providing clear advice and anticipating your needs is exactly what we strive for, and we are proud to have them on our team. We are also delighted that you appreciate the complimentary detailing; making sure you drive away in a clean car is a standard we uphold, and it is rewarding to know these efforts are noticed. We value your business and look forward to continuing to provide you with reliable and exceptional service for years to come! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Will, Thank you so much for this truly glowing 5-star review! To be called the 'hallmark of client satisfaction, service, and expertise' is the highest compliment we could ever receive, and it serves as a powerful validation of the commitment our entire team makes every single day. We are especially honored by your dedication to INFINITI of South Bay for over seven years. Your loyalty means the world to us, and it is customers like you who inspire us to continue delivering the absolute best in customer care and service satisfaction. Thank you again for taking the time to share your wonderful experience. We look forward to serving you for many years to come! Carlos Robles Service Manager INFINITI of South Bay