INFINITI of South Bay - Service Center

INFINITI of South Bay responded

Thank you so much for this awesome review! We’re truly honored that Edson has made such a positive impact on your experience with us. It means a lot to know that his attentive service and willingness to listen make your visits worthwhile, even with the longer drive. We’re also glad you enjoy our waiting area and timely service. Our whole team works hard to create a welcoming, comfortable environment. Thank you for being part of the INFINITI of South Bay family. We look forward to continuing to take great care of you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for sharing your story and for being part of the INFINITI of South Bay family for so many years! It’s wonderful to hear how well your 2003 QX4 has served you, it truly was a top-of-the-line vehicle, and we understand how hard it can be to say goodbye to a trusted companion. We know that vehicle prices can be challenging, but whenever you’re ready or have questions about your options, we’re here to help in any way we can. Thank you again for your loyalty and trust over the years! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Lance! Thank you so much for taking the time to leave this FIVE-STAR review! We’re delighted to hear that Andre provided courteous, friendly, and professional service from start to finish. It’s always our goal to make every step smooth and positive for our customers. We appreciate your kind words and look forward to welcoming you back to INFINITI of South Bay soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this amazing review, Ray and Patricia! We’re so glad we could help you out during your emergency. Mike’s quick advice to bring your vehicle right in and Andre’s effort to squeeze you into the schedule so promptly show the kind of care and dedication we strive to provide every day. I am happy to hear their efficiency and attentiveness made a stressful situation easier for you. Welcome to the INFINITI of South Bay family, and we’re here whenever you need us, whether it’s for emergencies or routine care. Don't forget to check our website for service deals and specials for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Ms. Weatherspoon, We are truly sorry to read your recent review regarding your oil change and tire rotation service, and we sincerely apologize for the significant oversight and inconvenience you experienced. It is completely unacceptable that your tires were not rotated during your initial visit, and we deeply regret that you had to return to our dealership to have the tire rotation completed. This was a clear slip-up on our part and does not reflect the high standards of service and attention to detail we strive to provide to every customer. We have addressed this internally with our service team to ensure that such an oversight does not happen again. Please know that we do not "top-off" any fluids with the service you requested, This would be a special request that you would have to make at the time of service write-up. Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this five-star review about your experience! We’re glad to hear that your check-in was quick and easy, and that our team took the time to clearly explain the reasons for your service. Being polite, respectful, and thorough is always our goal, and we’re happy to know all your questions were answered. Plus, we’re glad you enjoyed the timely return of your car with that extra touch of detail. Thanks again for choosing INFINITI of South Bay, and we look forward to serving you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this AWESOME review! We’re thrilled you’re very pleased with the overall results from our team here at INFINITI of South Bay. We take great pride in delivering top-notch service, and it means a lot to know we met your expectations. We look forward to continuing to provide excellent service every time you visit! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for sharing your wonderful experience! We’re so glad to hear that Edson goes the extra mile to keep you informed and take great care of your vehicles. It’s also fantastic to know that our whole team makes sure you feel supported every step of the way. Our team works hard to ensure our customers leave happy and satisfied, and it’s fantastic to know you feel that dedication during every visit. We appreciate your trust and look forward to continuing to provide you with the exceptional service you deserve! See you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review, Cheryl! We’re delighted to hear that every visit feels warm and welcoming, that’s exactly the experience we strive to provide. Mike and Edson will be so happy to know they made your visit special. They are always going above and beyond to make sure our customers leave 100% satisfied. We’re also glad you enjoyed the complimentary tea, and we’ll be sure to have it fully stocked and ready for your next visit! It’s truly a pleasure to have you as part of the INFINITI of South Bay family. We look forward to seeing you again soon! Thanks again, Carlos Robles Service Manager INFINITI of South Bay