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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,554 Reviews

1,554 Reviews of INFINITI of South Bay - Service Center

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July 01, 2025

Very good cyst service. I was happy with everybod there and they were honest and upfront More

by BELTRAN.KENNETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

If Edson wasn't at South Bay Infiniti, not sure it would be the same for me. Great service, great waiting area, timely service, etc. Edson takes care of my needs, and takes his time listening to me. I kn More

by RAYFORDMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much for this awesome review! We’re truly honored that Edson has made such a positive impact on your experience with us. It means a lot to know that his attentive service and willingness to listen make your visits worthwhile, even with the longer drive. We’re also glad you enjoy our waiting area and timely service. Our whole team works hard to create a welcoming, comfortable environment. Thank you for being part of the INFINITI of South Bay family. We look forward to continuing to take great care of you! Carlos Robles Service Manager INFINITI of South Bay

June 30, 2025

Purchased my vehicle here in 2002 haven’t had any complaints. My 2003 QX4 have served me well. She was top of the line back then. I think it’s time to retire her. Really can’t afford a new one. Pric More

by MONCRIEF.GERTIE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much for sharing your story and for being part of the INFINITI of South Bay family for so many years! It’s wonderful to hear how well your 2003 QX4 has served you, it truly was a top-of-the-line vehicle, and we understand how hard it can be to say goodbye to a trusted companion. We know that vehicle prices can be challenging, but whenever you’re ready or have questions about your options, we’re here to help in any way we can. Thank you again for your loyalty and trust over the years! Carlos Robles Service Manager INFINITI of South Bay

June 28, 2025

Andre Butler was very courteous, friendly and professional from start of service throughout and at checkout. More

by LANCE36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Hi Lance! Thank you so much for taking the time to leave this FIVE-STAR review! We’re delighted to hear that Andre provided courteous, friendly, and professional service from start to finish. It’s always our goal to make every step smooth and positive for our customers. We appreciate your kind words and look forward to welcoming you back to INFINITI of South Bay soon! Carlos Robles Service Manager INFINITI of South Bay

June 27, 2025

I truly love this dealership. Had an emergency tire puncher, they told us to bring it in and Andrie squeezed us in . Thank you to Mike for telling us to come right in, and Andri More

by patty16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much for this amazing review, Ray and Patricia! We’re so glad we could help you out during your emergency. Mike’s quick advice to bring your vehicle right in and Andre’s effort to squeeze you into the schedule so promptly show the kind of care and dedication we strive to provide every day. I am happy to hear their efficiency and attentiveness made a stressful situation easier for you. Welcome to the INFINITI of South Bay family, and we’re here whenever you need us, whether it’s for emergencies or routine care. Don't forget to check our website for service deals and specials for your next visit! Carlos Robles Service Manager INFINITI of South Bay

June 26, 2025

Didn’t rotate my tires nor top off fluids. I had to return to have them rotated. More

by MYISHAWEATHERSPOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Zamora
1.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

INFINITI of South Bay responded

Dear Ms. Weatherspoon, We are truly sorry to read your recent review regarding your oil change and tire rotation service, and we sincerely apologize for the significant oversight and inconvenience you experienced. It is completely unacceptable that your tires were not rotated during your initial visit, and we deeply regret that you had to return to our dealership to have the tire rotation completed. This was a clear slip-up on our part and does not reflect the high standards of service and attention to detail we strive to provide to every customer. We have addressed this internally with our service team to ensure that such an oversight does not happen again. Please know that we do not "top-off" any fluids with the service you requested, This would be a special request that you would have to make at the time of service write-up. Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

June 25, 2025

Check in easy quick and easy? They went over the reasons for my service for the day. Very polite and respectful answered all my questions. My car was even detailed when it was ret More

by CYBOWENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you for taking the time to leave this five-star review about your experience! We’re glad to hear that your check-in was quick and easy, and that our team took the time to clearly explain the reasons for your service. Being polite, respectful, and thorough is always our goal, and we’re happy to know all your questions were answered. Plus, we’re glad you enjoyed the timely return of your car with that extra touch of detail. Thanks again for choosing INFINITI of South Bay, and we look forward to serving you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

June 25, 2025

Very pleased Very pleased with the overall results from South Bay Infiniti Great job on the service More

by Nettles-lopez
Recommend Dealer
Yes
Employees Worked With
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Butler
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you for this AWESOME review! We’re thrilled you’re very pleased with the overall results from our team here at INFINITI of South Bay. We take great pride in delivering top-notch service, and it means a lot to know we met your expectations. We look forward to continuing to provide excellent service every time you visit! Thank you, Carlos Robles Service Manager INFINITI of South Bay

June 24, 2025

They're great at Infiniti of South Bay, my service rep Edson always puts in the extra effort to communicate and staying on top of servicing my vehicles. But everyone there is always making to sure to ask More

by DSLIANG
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you for sharing your wonderful experience! We’re so glad to hear that Edson goes the extra mile to keep you informed and take great care of your vehicles. It’s also fantastic to know that our whole team makes sure you feel supported every step of the way. Our team works hard to ensure our customers leave happy and satisfied, and it’s fantastic to know you feel that dedication during every visit. We appreciate your trust and look forward to continuing to provide you with the exceptional service you deserve! See you again soon! Carlos Robles Service Manager INFINITI of South Bay

June 24, 2025

It's always a pleasure to do business with Infiniti of South bay. I was respectfully greeted by staff, as I emerged into their warm and inviting lounge area. I sipped on complimentary tea, while waiting f More

by leopld.cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Molles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much for this AWESOME review, Cheryl! We’re delighted to hear that every visit feels warm and welcoming, that’s exactly the experience we strive to provide. Mike and Edson will be so happy to know they made your visit special. They are always going above and beyond to make sure our customers leave 100% satisfied. We’re also glad you enjoyed the complimentary tea, and we’ll be sure to have it fully stocked and ready for your next visit! It’s truly a pleasure to have you as part of the INFINITI of South Bay family. We look forward to seeing you again soon! Thanks again, Carlos Robles Service Manager INFINITI of South Bay

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