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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,511 Reviews
Call Service Center (310) 341-4462

1,511 Reviews of INFINITI of South Bay - Service Center

Sort by
May 02, 2025

Well organized, smooth operation. Friendly service personnel. My car was nice and clean when I picked it up. More

by MIKEMACKAY
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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May 01, 2025

Edson is always professional and personable. Have been a Infiniti owner for 20 years. Have dealt with Edson for over 10 years. Good to see that kind of stability in your service department. More

by 752abram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 30, 2025

My last visit was great just like all my previous visits at this dealership. I was informed on what needs attention at my next visit. More

by EBBICARME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

INFINITI of South Bay responded

Thank you so much for leaving this review about your service experience with us here at Infiniti of South Bay! We're glad to hear your recent visit was just as positive as your past experiences, consistency and clear communication are exactly what we strive for. Thank you for your loyalty and continued trust in us! We look forward to taking great care of you again at your next visit! Don't forget to check our website for service deals and specials next time you stop by. Thanks! Carlos Robles Service Manager INFINITI of South Bay

April 28, 2025

Edson was fantastic! I was greeted immediately and the service was fast. The car was returned to me washed and I really appreciate that. Also the lobby and bathrooms are More

by NHARRISON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to leave this GREAT review! I’m happy to hear Edson took such good care of you, he always greets our customers with a smile and prioritizes quick service. We're also glad you enjoyed the clean and comfortable environment; we work hard to make sure every part of your experience is a positive one. Thanks again for choosing Infiniti of South Bay. We look forward to seeing you next time! Thank you, Carlos Robles Service Manager INFINITI of South Bay

April 24, 2025

He understood what I wanted done and he executed and went above and beyond Fantastic More

by JORDAN_LEHR
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Apr 26, 2025 -

INFINITI of South Bay responded

Hi Jordan! Thank you so much for sharing your experience! I’m thrilled to hear that Edson took such great care of you and went above and beyond to make sure everything was handled just right. He truly takes pride in understanding exactly what our customers need. I'll be sure to pass along your kind words to him, it will mean a lot. Thank you again for trusting Infiniti of South Bay. We look forward to continuing to serve you with the same level of excellence on every visit! Don't forget to check back on our website for service deals and specials for the next time you stop by! Thank you, Carlos Robles Service Manager INFINITI of South Bay

April 24, 2025

Welcoming . They checked my car well fixed the factory warranty things like oil change multi point inspection and washed my car . Wasn't a good car wash but stil More

by TAIBROADNEX
Recommend Dealer
Yes
Employees Worked With
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Le
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Apr 26, 2025 -

INFINITI of South Bay responded

Thank you so much for taking time out of your busy day to leave this review online! We’re truly grateful you chose Infiniti of South Bay to take care of your vehicle, and we’re glad we could help with your warranty work, oil change, and inspection. I completely understand how valuable your time is, especially as a hardworking single mom of three little ones, you’re doing an amazing job! We appreciate your honesty about the car wash, and we’ll use your feedback to do even better next time. Thank you again for trusting us, we look forward to continuing to support you whenever you need us! Thank you, Carlos Robles Service Manager INFINITI of South Bay

April 23, 2025

I had a very pleasant experience. The staff was exceptionally polite and provided me with timely updates on the repair status of my vehicle. More

by JG_JDUB
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
Report | Print
Apr 26, 2025 -

INFINITI of South Bay responded

Thank you so much for the kind words! I’m so glad you had a pleasant experience with us. Our team takes pride in keeping our customers informed and making sure you feel taken care of every step of the way. We truly appreciate you choosing Infiniti of South Bay, and we look forward to providing you with the same exceptional service on your next visit! Carlos Robles Service Manager INFINITI of South Bay

April 23, 2025

Professional with excellent customer service. That means a lot to me as a customer, I will definitely come back and also refer friends and colleagues. More

by Magumu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to leave this review! It truly means a lot to us that you had such a positive experience. We take great pride in delivering professional, excellent customer service, and it’s wonderful to know it made a difference for you. Thank you for trusting us and for being willing to recommend us to your friends and colleagues! Don't forget to check back on our website for service specials for your next visit. See you soon! Carlos Robles Service Manager INFINITI of South Bay

April 23, 2025

Felix was very friendly and professional. My car was ready for pickup when promised. I had a wonderful experience. More

by ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

INFINITI of South Bay responded

Thank you so much for this GREAT review! I am glad that Felix took great care of you and made the process smooth and easy. Knowing your car was ready on time and that you had a wonderful visit means everything to us. Thank you for choosing Infiniti of South Bay, we love working with amazing customers like you and can’t wait to see you again for your next visit! Carlos Robles Service Manager INFINITI of South Bay

April 21, 2025

Efficient, phone reminders of next service for your automobile, waiting room comfortability, service assistance keeps you abreast on what’s happening with your vehicle More

by Bishop@1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We’re glad you appreciated the efficiency, communication, and comfort we work hard to provide. Keeping you updated and making sure you’re comfortable while you wait is very important to us. It’s always our goal to make servicing your vehicle as easy and stress-free as possible. We look forward to welcoming you back again soon, and thank you for being part of the Infiniti of South Bay family! Thanks again, Carlos Robles Service Manager INFINITI of South Bay

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