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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,574 Reviews
Call Service Center (310) 341-4462

1,574 Reviews of INFINITI of South Bay - Service Center

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July 29, 2025

I recently brought my vehicle in for some mechanical issues, and I had a great experience with the service department. Edson was extremely helpful throughout the entire process—professional, knowledgeab More

by g.gomez2292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 27, 2025

Friendly service, nice environment I appreciate having access to an Infiniti loner vehicle with an easy check out process. More

by CFDFFPMANTIPAC
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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July 23, 2025

Always very good service and customer appreciation from all personnel and the seating in the lounge area allows me to be just as productive at the dealership. More

by MICHAELGOLDFEDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

INFINITI of South Bay responded

Hi Michael! Thank you so much for taking the time to leave this great review! We’re delighted to hear that you consistently receive excellent service and feel appreciated by our entire team. We’re also glad our lounge area provides a comfortable space where you can stay productive while you wait. Your kind words truly mean a lot to us, and we look forward to welcoming you back to INFINITI of South Bay soon! Don't forget to check back on our website for any service deals and specials for your next visit! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 23, 2025

Always efficient and courteous, minimum waiting time, they listen and address your concerns, also love the option that I can show up without making an appointment if need to. More

by ELVRABANNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you for this AWESOME review! We’re happy to hear that our team has been efficient and courteous every time you visit. We know your time is valuable, so keeping wait times short and truly listening to your concerns is super important to us. It’s great to hear you like the option to just drop by without an appointment, that flexibility is here to make things easier for you. We look forward to seeing you again soon and making every visit just as smooth and welcoming! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 22, 2025

Carlos service manager and all staff have a very good customer service and professionalism, thank you very much More

by JORGE41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos
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Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much for this great review, Jorge! We’re glad to hear that Carlos and our entire team provided you with excellent customer service and professionalism. Our team is always going above and beyond to ensure our customers leave nothing but satisfied. Thanks for recognizing their hard work! Your appreciation means a lot to us, and we look forward to serving you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 20, 2025

Infiniti of South Bay by far has the best customer service team. They really go above and beyond when making you feel comfortable from start to finish when you come in to get your vehicle serviced. More

by IAMJEREMIAHROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review, Jeremiah! We’re thrilled that our customer service team made you feel comfortable from start to finish. Going above and beyond for our customers is what we’re all about, and your kind words mean a lot to us. We look forward to continuing to provide you with exceptional service every time you visit, see you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 20, 2025

Excellent, easy, convenient, and efficient. .. They provided a thorough assessment of and recommendations for my vehicle. Before I knew it, the service was done.... More

by EA_BAISLEY
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you for your fantastic review! We’re delighted that your experience was easy, convenient, and efficient. Providing thorough assessments and clear recommendations is very important to us, and we’re glad that the service was completed quickly and smoothly. That's the INFINITI of South Bay difference! We truly appreciate your trust and look forward to serving you again soon. Don't forget to check back on our website for any service deals and specials for your next visit! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 18, 2025

Such amazing service. I would recommend everyone and anyone. I always feel so welcomed any time i go in. More

by Dchacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much for your wonderful review! We’re thrilled to hear that you feel so welcomed every time you come in and that our team has consistently provided amazing service. Creating a warm and friendly environment for our customers is something we truly care about. Your recommendation means the world to us, we look forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 16, 2025

It was a great experience. The customer service was excellent and I would definitely recommend your service facility to anyone that owns a Infiniti. More

by ccurranii
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience and found our customer service excellent. Your recommendation means a lot to us, and we’re honored to be the trusted service facility for Infiniti owners like you. We look forward to welcoming you back anytime you need us! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 15, 2025

Edson is the best. The customer service is excellent. I will be there to do my spark plugs for my Infinity QX 60. More

by JOESUBRAMANIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much for this awesome review, Joe! We’re delighted to hear that Edson provided you with the best service and that our customer care has made such a positive impression. We truly appreciate your trust in us and are excited to assist you with your spark plug service on your Infiniti QX60. We look forward to continuing to provide you with excellent service for many miles to come! Thank you, Carlos Robles Service Manager INFINITI of South Bay

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