INFINITI of South Bay - Service Center

Reset the dashboard & rotation of my tires. Good service and attentive staff. The computer system was down, so it took longer than expected to get the service started. Happy construction is fina Good service and attentive staff. The computer system was down, so it took longer than expected to get the service started. Happy construction is finally completed. More

Great service as always This particular appointment, the service employee that helped me was Candice and she was excellent, she answered when I called to set up my appointmen This particular appointment, the service employee that helped me was Candice and she was excellent, she answered when I called to set up my appointment and was very helpful and then when we pulled up she was the first person to walk out and she was great. Explained everything to me as well as pricing and also called me later to follow up and give me an update, then checked me out efficiently when I came to pick up my vehicle. I realize this survey is only for this recent appointment but I wanted to take a moment to comment on my previous appointment as well since when I initially tried to do my review last time the system didn’t go through and I was unable to. Anyway, Wilson was my service tech then and he was awesome. He not only was very friendly and welcoming but took care of my car and even found a couple of other issues I didn’t mention but needed and to be totally honest, his helpfulness is what made me a repeat customer. He wasn’t my service tech this time so I wasn’t sure how it would be but Candice was great, too and if all of the staff at South Bay Infiniti is this great, I’ll be a customer for years to come. More

Eddy is very knowledgeable and pleasant to work with. Eddy’s been great, always accommodating to my schedule, sometimes arranging the loaner car and helpful with all the questions with necessary need for Eddy’s been great, always accommodating to my schedule, sometimes arranging the loaner car and helpful with all the questions with necessary need for the car with a smile! More

RUDE CUSTOMER SERVICE REPRESENTATIVE I usually deal with CANDICE which is very nice, great attitude.She left early and told me Eddy will help me I told him before they started my car I ha I usually deal with CANDICE which is very nice, great attitude.She left early and told me Eddy will help me I told him before they started my car I had an coupon for an oil change he said ok...Now my car is finished and he tried to make me pay full price for the oil change, I went to the cashier he didn’t tell the cashier to give me the discount he had the biggest attitude for no reason...I never want to deal with his rude xxx again!!! More

Fast and efficient service! I had a last minute concern about my car the day before Thanksgiving, my front left tire was wobbling so I called the service department and Candice g I had a last minute concern about my car the day before Thanksgiving, my front left tire was wobbling so I called the service department and Candice gave me a quick appointment. I brought my car in for service and they quickly found out what was wrong with my car and fixed it right away!! I was very pleased with the overall service and results of my visit to the service department and not to mention I didn't have to worry anymore about my car. More

Efficient and friendly In a day of lip service for a fast buck its good to see that Infiniti has returned to customer service excellence. Thank you very much! In a day of lip service for a fast buck its good to see that Infiniti has returned to customer service excellence. Thank you very much! More

Review shortcomings The ervice department worked very hard to diagnose my car's problems . They kept me informed & were very professional, as they were during my last vis The ervice department worked very hard to diagnose my car's problems . They kept me informed & were very professional, as they were during my last visit. I sent a review from 11/9 and that was rejected as I did not use enough words (43). The review process needs to be reviewed as it is the WEAK LINK in the service experience. More

GREAT CUSTOMER SERVICE Edson is the Best! He is helpful, professional, knowledgeable and very pleasant. GREAT CUSTOMER SERVICE! He is an ASSET to the Infiniti at South Bay. Edson is the Best! He is helpful, professional, knowledgeable and very pleasant. GREAT CUSTOMER SERVICE! He is an ASSET to the Infiniti at South Bay. More

Quick in and out, nice loaner, car ready when promised Candace was great, as always. Drop off was quick (I had an appt) and my car was ready when promised (and nicely washed). No surprises re the cost. Candace was great, as always. Drop off was quick (I had an appt) and my car was ready when promised (and nicely washed). No surprises re the cost. More

Very timely and good service. Wilson was very competent, timely and friendly. The sevrice was done properly and in the time promised. I would strongly recommend the dealer to oth Wilson was very competent, timely and friendly. The sevrice was done properly and in the time promised. I would strongly recommend the dealer to others to service their cars. More