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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,411 Reviews

1,411 Reviews of INFINITI of South Bay - Service Center

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September 24, 2018

Awesome Had great experience with service advisor Wendy. She was awesome and service was quick. Will always request her from now on. Shuttle service was grea More

by ECALDERON83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy
Sep 24, 2018 -

INFINITI of South Bay responded

Thanks for your awesome review of your Service Advisor Wendy and the INFINITI of South Bay service center. We look forward to providing you an exceptional client experience.

September 24, 2018

Not happy One service I am told need brakes and fix the third light. The cost quoted 400.00. Several months later went back they said breaks were ok did not ne More

by MSILVER776
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Candice Roxas
Nov 14, 2018 -

INFINITI of South Bay responded

Please call me on this so that we can make sure this is handled correctly and make this right for you. I'd like to personally have your vehicle put on the lift, have the brakes inspected and explain why (or why not) they need to be replaced. The discrepancy in price could likely be because we periodically run service specials. Right now we have a service special to replace front or rear pads and resurface rotors for only $249. To do both front and rear would be $498. Offer expires 10/31/18. This offer was mailed to current clients and is available online at www.infinitiofsouthbay.com. Thank you, Thomas Moncayo, Service Director, (310) 341-4486

September 24, 2018

25K service; check air conditioning; fix recall Ever was an excellent service rep. He delivered as promised. Thoroughly satisfied with the way I was treated, as well as then entire experience. Tha More

by DMISRAJE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Nov 14, 2018 -

INFINITI of South Bay responded

Ever comes through again! Thanks for visiting INFINITI of South Bay for your 25,000 mile service, air conditioning check and recall repair. We are glad to learn that we delivered as promised and that you had an exceptional experience while servicing with us.

September 24, 2018

Amazing customer service elegant waiting area. Enjoyed the peacefulness of the waiting area. The customer service was excellent and advisor was very helpful and friendly. Taki More

by E.CAN82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Sep 24, 2018 -

INFINITI of South Bay responded

Thanks for the 5 Star review and for recognizing Everado for his excellent client service. We just updated our facilities and appreciate that you've noticed. Looking forward for your next visit and please remember to check out website for current service coupons and special offers.

September 24, 2018

Edson is the best. Being that I have serviced my Infinit's with this dealership through three different ownership's, I cannot rate the current ownership at this time. More

by ARBUHOLZER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Chihuahua
Sep 24, 2018 -

INFINITI of South Bay responded

Another great review for Edson! Thank you for recognizing his excellent level of client service and we appreciate that you choose to bring your vehicle to INFINITI of South Bay because of Edson. We too hope he never leaves.

September 24, 2018

Nail on tire Edson was awesome. He is friendly and super professional. Always take care of me and my car. Amazing employee. I recmmend Infiniti of South Bay. More

by PAULASOUTO51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2018 -

INFINITI of South Bay responded

We are pleased to learn that Edson was able to take care of your tire and get you on your way. Like you said, he is truly amazing! Thanks for taking the time to share your positive experience with Edson and the service center here at INFINITI of South Bay.

September 24, 2018

I had a Great Experience at South Bay Infinity I had a great experience here. The staff is wonderful, knowledgeable, helpful, attentive, and kind. Everything is nice and clean. The waiting area is More

by MOMLUV3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman that greets you. I don't remember his name.
Sep 24, 2018 -

INFINITI of South Bay responded

WOW! Thank you so much for your great review detailing your experience with our staff and facilities at INFINITI of South Bay. We can't thank you enough for your kindness. We are all trying so hard to ensure an exceptional client experience, and when it is recognized and appreciated it means so much to the team. We'll be sure to pass it along. Thank you!

September 24, 2018

Great Experiance Edson my service advisor was very helpful He knows how to talk to people To care of me and explained every detail that was done to my car. More

by JUANCAMARILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2018 -

INFINITI of South Bay responded

Mr. Camarillo, thank you so much for calling out Edson for his exceptional client service during your service visit at INFINITI of South Bay. We're so pleased to see that you found him helpful in explaining the details of the services performed. It sure is reassuring when your service advisor is so knowledgeable about service and takes the time to explain every detail. We are fortunate to have Edson on our team.

September 24, 2018

eXcellent service On time and courteous service. Waiting area was clean and comfortable. I would recommend this dealer to my network. service was very quick and profes More

by JKPROLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2018 -

INFINITI of South Bay responded

On time and courteous is something that our service team strives for. Thank you so much for recognizing that your service at INFINITI of South Bay was quick and professional. We have recently remodeled our dealership, and appreciate that you recognize that it's clean and comfortable. Please check our website or your mailbox for current service specials, and thanks for servicing at INFINITI of South Bay.

September 24, 2018

Always Courteous and No High Pressure Edson always gives you the full scoop and honest feedback and advice. He doesn't try to sell you service you don't need need, but does point out thin More

by JOAQUIN90715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2018 -

INFINITI of South Bay responded

Thank you for taking your personal time to leave a positive review. Our service teams work very hard and are so appreciative to read reviews like yours. It's our service team's job to make sure our clients understand the condition of their vehicle for safety purposes and to ensure the longevity of their vehicle. At INFINITI of South Bay, you'll never be oversold and we won't make recommendations you don't need. Thank you for recognizing Edson for his exceptional client service.