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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,405 Reviews
Call Service Center (310) 341-4462

1,405 Reviews of INFINITI of South Bay - Service Center

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August 29, 2018

Great Service I brought my Q50 in for routine maintenance. I was very impressed by how quickly they got the work done and my car returned. Washed! And we went over More

by PAT M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Chapman, Candice Roxas
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Aug 30, 2018 -

INFINITI of South Bay responded

Thank you so much for recognizing the great service you received at INFINITI of South Bay. We will be sure to pass your comments on to Mark and Candice. And, we're glad you liked your wash. Did you know that every vehicle we service is hand washed to ensure a gentleness that will not harm your vehicle and a quality that only a personal touch can achieve. Thanks again and please remember us when you're ready for your next ride.

Helpful 1
August 29, 2018

Reliable Service I have a G37S and a QX60 - both have been well taken care of by the team at Infinity of South Bay. Always appreciate getting the car washed upon retu More

by TULLYT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Aug 30, 2018 -

INFINITI of South Bay responded

How great to see you're a two car INFINITI family! And, we're appreciative that you've been bringing your vehicles to INFINITI of South Bay for their maintenance and long-term care. Thank you for recognizing our "client first" mantra in doing what is right for the client. We don't try to sell services our clients don't really need and we just recommend what is necessary to maintain the long-term safe enjoyment of your vehicle. Thank you for your review.

Helpful
August 29, 2018

Satisfied with service Infiniti of South Bay has been great these past 4 years. My last visit, however, was a little disappointing because I requested a loaner, and found o More

by 1MOBLSD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Wilson Chihuahua
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Aug 30, 2018 -

INFINITI of South Bay responded

Thank you so much for bringing this to our attention so that we can make the appropriate internal adjustments to better notify clients of our limited loaner car availability. This is a temporary issue as we go through this ownership change. Please know that we are working diligently to increase the number of loaner vehicles to levels that will better serve the needs of our clients. As a note to all clients, in the short term, please call at the time of setting your appointment to check loaner car availability. Thank you.

Helpful 1
August 29, 2018

Air Bag Recall They handled me quick & fast! Had a loaner available and very friendly! They have always taken great care of me whenever I needed servicing! Thank You More

by TIFFANYLOATMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2018 -

INFINITI of South Bay responded

Tiffany, thank you! We are so appreciative that you have taken the time to share your positive experience at INFINITI of South Bay. We do have a friendly and capable service team and we are appreciative that you have noted Edson for his exceptional level of service. We'll be sure to pass along your review. Thank you.

Helpful
August 29, 2018

Recall repair. Took the car in for air bag recall. Completed the repair in the promised time. Staff was very courteous. I was very satisfied. Would go back for servi More

by KAWIKA42
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
Other Employees : Don't know.
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Aug 30, 2018 -

INFINITI of South Bay responded

Thank you so much for making the time to provide your positive feedback on our service team being timely on their repair and courteous with their delivery. And, we are pleased to learn that your drive is worth the trip. Thanks!

Helpful
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