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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,600 Reviews
Call Service Center (310) 341-4462

1,600 Reviews of INFINITI of South Bay - Service Center

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August 12, 2025

Everything was A1 ok very good help so far no complaints all of the people that I talk too was nice More

by Billie.Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know the one that help me plus the photo is so small
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August 12, 2025

It was a decent experience, even though they had my car in the shop for over 30 days More

by worldsbestservice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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August 11, 2025

The dealership is clean and easy to access. It's easy to book service appointments and comfortable while I wait. More

by RSHINOKII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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August 08, 2025

The service was great and was completed quickly . .and I dont have fifteen words to send More

by G5332R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 08, 2025

I called first to confirm my concern with my rear tires, & they had me take my car in. They attended to it as soon as I arrived. They put on new rear tires, checked out my car to make sure everything was ok More

by SUESTANAKA
Recommend Dealer
Yes
Employees Worked With
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Le
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August 08, 2025

Does very great work and excellent customer service. Only place I allow to touch my car. More

by MRSLOWE17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 07, 2025

Responsive, attentive, super customer service all around. Exceptional attention to deal and great and finding solutions More

by EOMONROY
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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August 06, 2025

The employees scratched up vehicle never check fluids and did something to my brakes I’m filing a complaint with corporate More

by CEEFRESH284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2025 -

INFINITI of South Bay responded

We would be glad to assist with your complaint, but we cannot identify you with the username used for this review or the situation explained. Please contact me at 310-325-5555 so that we can better understand your concerns and work toward a resolution. Thank you, Carlos Robles Service Manager INFINITI of South Bay

August 05, 2025

Edson is always very helpful and Professional. He is a great asset to INFINITI of South Bay. More

by BRING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2025 -

INFINITI of South Bay responded

Hello Bring! Thank you so much for the fantastic feedback on your service visit here at INFINITI of South Bay! We're thrilled to hear about your positive experience with Edson. He's a valued member of our team, and we'll be sure to pass your kind words along to him. We appreciate your business and look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

August 03, 2025

Always reliable. ..I took my car to another dealer because it is alot closer to my house...when I picked my car up there was a nice size dent in the door..never going More

by RHODA.CULBRETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2025 -

INFINITI of South Bay responded

Thank you, Rhoda, for taking the time to share your feedback and for your many years of loyalty to INFINITI of South Bay! Coming to service your vehicle at our dealership, even thought others are closer, is truly the nicest compliment that we could receive. We are so glad to be your go-to choice for service, and it's a true honor to be considered your "favorite dealer." We appreciate your trust in our team and look forward to providing you with reliable service—and that fresh cup of Starbucks—for many more years to come. Carlos Robles Service Manager INFINITI of South Bay

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