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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,555 Reviews

1,555 Reviews of INFINITI of South Bay - Service Center

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June 24, 2025

They're great at Infiniti of South Bay, my service rep Edson always puts in the extra effort to communicate and staying on top of servicing my vehicles. But everyone there is always making to sure to ask More

by DSLIANG
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you for sharing your wonderful experience! We’re so glad to hear that Edson goes the extra mile to keep you informed and take great care of your vehicles. It’s also fantastic to know that our whole team makes sure you feel supported every step of the way. Our team works hard to ensure our customers leave happy and satisfied, and it’s fantastic to know you feel that dedication during every visit. We appreciate your trust and look forward to continuing to provide you with the exceptional service you deserve! See you again soon! Carlos Robles Service Manager INFINITI of South Bay

June 19, 2025

Edson always provides great customer service. And always answers questions with educated and straightforward answer's! Very professional and attentive to detail. Thanks for all the help More

by DENNISABS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review! We’re thrilled to hear that Edson consistently provides you with great customer service, answering your questions with clear, educated, and straightforward responses. His professionalism and attention to detail truly set the standard, and it’s wonderful to know that his efforts have made a positive impact on your visits. It’s customers like you who inspire us to keep delivering the best service possible. Don't forget to check back on our website for service specials for your next visit, see you again soon! Thanks! Carlos Robles Service Manager INFINITI of South Bay

June 18, 2025

Went above and beyond, great customer service! They took care of all the needs, Dark Blue is running great. More

by DarkBlueG37S
Recommend Dealer
Yes
Employees Worked With
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Butler
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We're thrilled that your experience was so positive and that Dark Blue is running great! We’ll be sure to let the team know they did right by your four-wheeled superstar, sounds like Dark Blue is living its best life out on the road! Thanks for choosing INFINITI of South Bay, and we hope to see you back again soon. Thank you, Carlos Robles Service Manager INFINITI of South Bay

June 18, 2025

Great job thank you Jaime. Efficient and informative. I would recomend him to other people More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you for taking the time to leave this great review, Brian! I am happy to hear Jaime provided you with efficient and informative service. I’ll be sure to pass along your appreciation to Jaime. We truly appreciate your recommendation and support, please tell your friends and family to come visit. Thanks for choosing INFINITI of South Bay! Thank you, Carlos Robles Service Manager INFINITI of South Bay

June 18, 2025

It’s always a pleasure going to Infiniti. Always so welcoming and excellent customer service. Thank you Edson. More

by AGBRAVO2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re delighted that every visit with us feels welcoming and that you consistently receive excellent service. Edson will be thrilled to know you appreciate his efforts. He is always going above and beyond to make sure our customers leave nothing but satisfied! Thanks for being a part of the INFINITI of South Bay family. We truly appreciate your loyalty and look forward to seeing you again soon! Thanks again! Carlos Robles Service Manager INFINITI of South Bay

June 18, 2025

Edson and the Service Supervisor, Carlos, from Infiniti of South Bay provided me the extra effort and time that other dealerships wouldn't, to diagnose and fix the problems I had with my vehicle. Now I tak More

by DSLIANG
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much for sharing your experience online! I am incredibly proud that Edson and Carlos went above and beyond to diagnose and fix your vehicle when others couldn’t. Our team always puts in the extra effort to make sure our customers leave happy and satisfied! It means a lot to me that you now trust us with all three of your Infiniti cars, that’s the highest compliment we could ask for! We’re honored to have you as part of the INFINITI of South Bay family and look forward to continuing to provide you with exceptional service. See you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

June 14, 2025

Andre was very attentive and made sure all of my concerns were addressed. He gave frequent updates on the timeline of when my vehicle would be ready. Excellent service! More

by JILLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you for this FIVE-STAR review! We’re so happy that Andre took great care of you and kept you informed every step of the way. It’s always our goal to make sure your concerns are fully addressed and that you feel confident in the service we provide. We appreciate your trust and hope to be your go-to team for all your vehicle needs! Thank you, Carlos Robles Service Manager INFINITI of South Bay

June 14, 2025

I am saddened because am when I bring my car in for particular problem, they are never able to duplicate the problem Three times now that they are not able to hear what I hear and the problem is stil More

by JAMDUNN002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2025

Great QUICK service! Jaime was super helpful. Explained some issues I had with my car very thoroughly. Appreciate his help and my service. More

by STEFANI23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much, Stefani! We’re so glad to hear you had a great experience and that your service was quick and helpful. Jaime will be thrilled to know his thorough explanations and support made a difference for you. Thank you again, we’re looking forward to having you back soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

June 13, 2025

The place where I purchased my vehicle in 2002 have always had service there. Satisfied. Personnel friendly. More

by MONCRIEF.GERTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Chili
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to leave this kind review! It truly means the world to us to hear from customers like you, especially someone who has been with us since 2002! Knowing that you purchased your vehicle here over two decades ago and have continued to trust us with your service needs ever since is the highest compliment we could receive. We're honored to have earned your loyalty and are so glad to hear that you've been satisfied with our service and the friendliness of our team throughout the years. Thank you again for being such a valued part of our community. We look forward to continuing to serve you for many more years to come! Thank you, Carlos Robles Service Manager INFINITI of South Bay