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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,509 Reviews
Call Service Center (310) 341-4462

1,509 Reviews of INFINITI of South Bay - Service Center

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April 19, 2025

Ever since meeting Edson, I have felt confident in taking my vehicle to Infiniti of South Bay, although I own a Nissan. I lost faith in Cerritos Nissan and Nissan of Torrance. We also own an Infiniti G37 whi More

by DSTBSI17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to share your experience! We are truly honored by your kind words and loyalty. Hearing that Edson has earned your trust and confidence, even over other dealerships and brands, means a lot to us. We’re happy to have Edson on our team, and we’ll be sure to share your thoughtful feedback with him and the technicians who work so hard behind the scenes to keep your vehicles in top shape. THANK YOU, we love getting to work with customers like you! We look forward to continuing to provide you with exceptional service for many years to come! See you again soon! Carlos Robles Service Manager INFINITI of South Bay

April 19, 2025

Perfect I had an excellent experience. Service was done on a timely matter. Jaime was great in notifying me and getting things done perfectly. More

by MNMCHACON
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
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Apr 26, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to leave this five-star review! We’re thrilled you had an excellent experience and that Jaime was able to make everything run smoothly for you. Timely service and great communication are what we strive for, and it’s great to know that Jaime exceeded your expectations. Thanks for choosing INFINITI of South Bay and we look forward to serving you again soon! Carlos Robles Service Manager INFINITI of South Bay

April 18, 2025

Amazing , answered all my questions The only infiniti dealer i would go to , they are great More

by Binaa.Gutierrezz
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
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Apr 26, 2025 -

INFINITI of South Bay responded

Thank you so much for your amazing feedback, Binaa! We’re honored to be the Infiniti dealer you trust and choose. It’s wonderful to hear that our team was able to answer all your questions and make you feel confident throughout the process. Providing a welcoming and pressure-free experience is something we take great pride in! We can’t wait to welcome you back whenever you need anything, whether it’s for a new vehicle or service. Thanks again for being part of our Southbay family! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

April 15, 2025

Very good customer service very understandable very polite and nice good to explain situations and friendly More

by bigboy6674
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

INFINITI of South Bay responded

Thank you for this FIVE-STAR review! We're thrilled you had such a positive experience with our team. We always aim to be friendly, clear, and helpful. Thanks for recognizing our hard work! We appreciate your kind words and look forward to serving you again! Carlos Robles Service Manager INFINITI of South Bay

April 15, 2025

Great customer service and fast service, I would recommend them to take of your car. More

by CLAUMEX79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We’re happy to hear you had a great experience with our team. They always work hard to make sure our customers have a five-star experience. Your recommendation means a lot to us. Be sure to tell your friends and family, we’d love to take care of them too! Thanks again for trusting us with your vehicle, and we look forward to seeing you again soon! Thanks again! Carlos Robles Service Manager INFINITI of South Bay

April 15, 2025

His a nice guy very helpful hopefully he can help me again went is my time for my car to check More

by LUZON.JOSEPHINE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

INFINITI of South Bay responded

Thank you for this five-star review! We're so glad to hear you had a helpful experience, our team works hard to ensure that our customers always leave happy. We'll be here and ready to assist you again when it's time for your next service! Looking forward to seeing you again at INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

April 13, 2025

Every time I have my car serviced the level of professionalism that is shown is second to none. They are always thorough. I would definitely recommend getting serviced by them More

by SKYEHIYE31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We're proud to hear that our team consistently delivers the thorough and professional service you deserve. Our customers are our #1 priority, we strive to make sure our customers always leave happy and satisfied. We truly appreciate your trust and look forward to continuing to take great care of you and your vehicle! Don't forget to check back on our website for service deals for your next visit! Thank you, Carlos Robles Service Manager INFINITI of South Bay

April 12, 2025

Jamie and the WHOLE Southbay team, and management are fantastic. Hands down. I have been a client of Southbay exclusively for over 5yrs. now at least, and have come to feel at home and taken care of! Al More

by Captain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

INFINITI of South Bay responded

Thank you so much for your wonderful review! We truly appreciate your loyalty and trust over the past five years. Jamie and the entire Southbay team are honored to have you as part of our Southbay family. We're thrilled you feel at home with us, your comfort and satisfaction mean everything. We look forward to continuing to provide you with the best service and care for many more years to come! Thanks again! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

April 07, 2025

Great service. Good attention to detail and look. Strives to ensure customer satisfaction. Great all around experience. More

by WILLIAMHARRIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to leave this excellent review about your experience! Providing great service and attention to detail is something we take great pride in, and we're so glad that it showed. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to serving you again in the future! Have a great weekend! Carlos Robles Service Manager INFINITI of South Bay

April 06, 2025

Each and every staff I encountered was helpful and efficient the environment was clean and welcoming. More

by tyshawnnag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre
Report | Print
Apr 11, 2025 -

INFINITI of South Bay responded

Thank you so much for your kind words! We’re so happy that every team member you interacted with was helpful and efficient. Creating a clean, welcoming environment is something we take pride in, and it means a lot to know it made a difference in your visit. We truly appreciate you and look forward to seeing you again! Check back on our website for service specials for your next visit! Best regards, Carlos Robles Service Manager INFINITI of South Bay

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