INFINITI of South Bay - Service Center

INFINITI of South Bay responded

Thank you for bringing this to our attention. We take all customer feedback seriously and want to ensure every service is completed to the highest standard. To look into your concern about the tire rotation and resolve this issue promptly, we'll need to locate your service record. Could you please provide us with your name and contact information? Once we have that, we'll be able to review your visit and find a solution. Carlos Robles Service Manager INFINITI of South Bay

CLASSICWAVES responded

shinobu saito okada customer # 121445 unit# SF107171 invoice 77299

INFINITI of South Bay responded

Hi Kazudolfins, Thank you for the fantastic review! We are so glad to hear that you had a great experience with our professional customer service. We also truly appreciate your kind wishes for the "NISSAN/INFINITI families"—it's a wonderful community to be a part of. We couldn't agree more that NISSAN/INFINITI has great technology, and we're happy that you're enjoying it. We look forward to seeing you at INFINITI of South Bay again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Joanna, Thank you for the wonderful review! We're so glad to hear that your service visit was quick and accommodating. We'll be sure to pass your kind words along to Mesh - he is a valued member of our team, and we're thrilled that his friendly service and great customer service skills made your experience a positive one. We appreciate your business and look forward to seeing you again soon at INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your feedback. We appreciate you bringing this to our attention. We apologize for any confusion regarding our hours of operation. You are correct that our showroom opens at 9:00 AM, while our service department opens earlier at 8:00 AM. We'll look into whether we can make a better distinction between our departments on our Google Business Profiles as we try to work within their parameters.. We are so glad to know that despite this mix-up, you still had a positive experience with us. We value your business and look forward to serving you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re so glad to hear that Andre took the time to answer all your questions and made sure everything was handled thoroughly. It’s great to know you felt supported and confident throughout the process. We love hearing that he's someone you’d turn to again - we agree, he's a true asset to our team! We look forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your experience! We’re so happy to hear that Edson took great care of you, he is one of the best. It means a lot to know he made the process clear and easy, especially when dealing with mechanical issues. We know that kind of stuff can be stressful, so we're really glad you felt supported every step of the way. We’ll be sure to pass along your kind words to Edson, they’ll make his day! Looking forward to seeing you again when you’re in next. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, Mr. Kim, for your feedback. We understand your frustration regarding the warranty claim on your Q60 and would like to clarify the situation. We worked diligently on your behalf to get as much of the repair covered by the manufacturer's warranty as possible. The warranty policy is determined by INFINITI, not our dealership, and it outlines what is covered under the warranty and what isn't. In a good faith effort, we appealed the claim to INFINITI multiple times. In addition, we were able to reduce your out-of-pocket expense from the initial estimate of over $5,000 down to $3,500. We understand that this is still a significant amount, and we want to assure you that we did everything in our power as a dealership to make this repair as affordable for you as possible. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the kind words! We’re so glad to hear you enjoyed the friendly service and welcoming environment at INFINITI of South Bay. It’s great to know the loaner vehicle option and quick check-out process made your visit even more convenient. We appreciate your trust and look forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Michael! Thank you so much for taking the time to leave this great review! We’re delighted to hear that you consistently receive excellent service and feel appreciated by our entire team. We’re also glad our lounge area provides a comfortable space where you can stay productive while you wait. Your kind words truly mean a lot to us, and we look forward to welcoming you back to INFINITI of South Bay soon! Don't forget to check back on our website for any service deals and specials for your next visit! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this AWESOME review! We’re happy to hear that our team has been efficient and courteous every time you visit. We know your time is valuable, so keeping wait times short and truly listening to your concerns is super important to us. It’s great to hear you like the option to just drop by without an appointment, that flexibility is here to make things easier for you. We look forward to seeing you again soon and making every visit just as smooth and welcoming! Thank you, Carlos Robles Service Manager INFINITI of South Bay