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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,533 Reviews

1,533 Reviews of INFINITI of South Bay - Service Center

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November 11, 2022

Great and helpful service, was well informed of what my car needed and was taken care of quickly. Edson was very helpful! More

by EDY.ABBEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

INFINITI of South Bay responded

Another great review for our Service Advisor Edson! Thank you for letting us and others know that Edson was helpful and kept you informed on your servce visit. He has been with INFINITI of South Bay for many years and understands the importance of good communication. Thank you for chosing INFINITI of South Bay for yoru service needs. Carlos Robles Service Manager INFINITI of South Bay

November 11, 2022

Excellent quick service. I’m always satisfied when my car is finished and love the Starbucks codes machine while I wait for car. More

by YOUNGLOS647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Nov 16, 2022 -

INFINITI of South Bay responded

Thank you for recognizing our team in providing excellent and quick service... we strive for your complete satisfaction and we so appreciate when it isrecognized. The Starbucks coffee machine is a treat, isn't it? We are glad that you were able to enjoy a gourmet cup during your visit. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

November 10, 2022

This dealership received my car with open arms right after it got towed off the freeway. They diagnosed the problem quickly and repaired it the same day. Also, they arranged transportation for me to g More

by smp5502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

INFINITI of South Bay responded

How stressful to have to have your vehicle towed from the highway. We are so pleased to learn that Edson and our service team was able to quickly diagnose the problem, communicated through the process and was able to quickly get you backon your way. Thank you for recongizing the efforts of our team, we are grateful. Carlos Robles Service Manager INFINITI of South Bay

November 08, 2022

Amazing facility and service team. I love who I’m working with as Jerry provides wonderful customer service. More

by Elaine_Gonzalez310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
Nov 08, 2022 -

Elaine_Gonzalez310 responded

❤️

Nov 09, 2022 -

INFINITI of South Bay responded

Elaine, Thank you for the great review of your service visit here at INFINITI of South Bay. It's awesome to hear that Jerry is providing exceptional customer service. Thank you for your business and your time in letting others know about your experience with us. Carlos Robles Service Manager INFINITI of South Bay

November 04, 2022

My experience at Southbay Infiniti has been Tremendous. The service team has show their best interest in my needs as a customer and I'm pleased with such service.. More

by SIMMODASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Nov 09, 2022 -

INFINITI of South Bay responded

As the Service Manager at INFINITI of South Bay it is so nice to read such positive feedback on our service team. Thank you for letting us and others know that we have provided exceptional service and have always put your interests first. This is what creates customers long-term relationships and customers for life. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

October 19, 2022

Attentive, professional and trustworthy, I will always return to this dealership. Plus it’s convenient to my house. More

by DONNASA319@aol.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

INFINITI of South Bay responded

Donna, Thank you, we couldn't imagine a better review. Letting us know that you found my team to be attentive, trustworthy and professional shows to me that our focus on customer satidfation is paying off. We appreciate your business an your loyalty. Thank you for being an INFINITI of South Bay client! Carlos Robles Service Manager INFINITI of South Bay

October 17, 2022

Horrible service. Would not come back here. I wasted two days not working due to no car and yet they couldn't/didn't fix anything. They actually just let my car sit wi More

by ARIESFINANCE_91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

INFINITI of South Bay responded

Aries, We cannot identify your visit with the credentials you have left, and this is concerning to us. We would appreciate the opportunity to resolve your concerns. We strive to deliver excellent communication through out the service process, this is one of our main goals to ensure client satisfaction. Please contact me personally so that I can help resolve the concerns. You can reach me at 310-325-5555. Thank you. Carlos Robles Service Manager INFINITI of South Bay

October 12, 2022

Scheduled a 15k mile interval service. A friendly, professional and knowledgeable service department that handled everything accordingly. Jaime was professional and made everyone he intera More

by HEMAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

INFINITI of South Bay responded

Friendly, professional and knowledgeable... Hemal, thank you so much for this review. Looks like Jaime did a great job communicating. Thank you so much for the great review, and for your business. We appreciate great clients like you! Carlos Robles Service Manager INFINITI of South Bay

October 10, 2022

Service representing, Edson ALWAYS goes the extra mile to answer customer questions, and get the job done...Thank you Edson! More

by GEO.WAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

INFINITI of South Bay responded

Geo, Thank you for letting us know that Edson AGAIN went the extra mile. That's what it's all about - complete customer satisfaction. We appreciate your business and your loyalty to our team here at INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

October 02, 2022

Ever, my service mgr is extremely helpful and is especially good at preventative maintenance. He helps me plan the service so my car performs at it’s best More

by TPFARMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Oct 20, 2022 -

INFINITI of South Bay responded

TPFARMAN, Thank you so very much for recognizing the value our advisors add in ensuring your vehicle operates at its highest capacity. It is our role to ensure that your vehicle is safe an efficient. We will advise and recommend on services that are due or upcoming to ensure that your INFINITI performs as it was designed. Thank you for your review. Carlos Robles Service Manager INFINITI of South Bay

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