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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,526 Reviews
Call Service Center (310) 341-4462

1,526 Reviews of INFINITI of South Bay - Service Center

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December 09, 2021

Since I moved back to California I have only done it with Edson which he is awesome I always recommend him he always goes out of his way to help and make sure I’m not taking care of More

by CLAUDIAINOCENCIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2021 -

INFINITI of South Bay responded

Thanks! We're so glad to hear that Edson has been such great help with you since you've moved back to the state and that he goes above and beyond for you each time you come in, ensuring you're taken care of! Thanks for being such a loyal customer and we're looking forward to seeing you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 08, 2021

Service was really good Appreciate the car rental and Service was really good Appreciate the car rental and didn’t have any issues or go backs More

by Francisco Ulloa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2021 -

INFINITI of South Bay responded

Thank you! We love to hear positive feedback from our customers and are glad that you received great service and were happy with the rental car you were provided. We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 07, 2021

Fast, professional service, friendly staff and beautiful waiting area. I went to Infiniti DTLA, and was very disappointed and that’s why I chose Infiniti South Bay. I’m glad that I did! More

by CAROLMITCHELL38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to leave us this positive review. We're glad to see you had a great experience with our team and that our staff was friendly and provided you with great service! We're sorry to hear you had a disappointing experience at another dealer, but we're glad that you've chose us and that we are able to service you and your vehicle for the miles ahead ! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 06, 2021

Excellent service prompt informative polite resolution!!!Berry was very accommodating in reference to Internet service the condiments coffee and water and the television. More

by WBLACKWELL8725
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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Dec 07, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to leave us this review! We're glad to hear that our staff was very informative and polite and that you found our waiting area to be accommodating during your wait. We appreciate your business and hope to see you again soon! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 01, 2021

Zach was incredible with customer service. I’ll just need to come back in for the actual the HVAC system service w kn95 filter. More

by DWRIGHT907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Maynard
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Dec 02, 2021 -

INFINITI of South Bay responded

Thanks! We're glad to hear that Zach was great with you during your visit and that you will be returning to repair the HVAC system with our new KN95 air filter! We will be sure to let Zach know of your kind words. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 29, 2021

The sale and customer service department are are very efficient and on point I would recommend to my contacts More

by hectorflores1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2021 -

INFINITI of South Bay responded

Thank you! We're glad to see that you had a great experience with us and that the sale and customer service department are super efficient! We appreciate the recommendation as well. We hope to see you again soon! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 28, 2021

Staff are courteous and knowledgeable. The work was done satisfactorily and within the time as promised. More

by tutun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Maynard
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Dec 01, 2021 -

INFINITI of South Bay responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We will be sure to let our staff know that you found them courteous and knowledgable and that the work was done right and in a timely manner. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 26, 2021

I’ve had my car serviced at Infiniti of Southbay since 2019. I have always received A-1 service from my customer service contact Jaime Zamora. Jaime goes above & beyond with with his customers. He makes s More

by priemadiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora, Zach Maynard
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Nov 29, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to leave is this positive review. We're glad to hear that you've been such a loyal customer since 2019 and that your Service Advisor, Jamie has gone above and beyond ever since! We be sure to let him know of your kind words and we are looking forward to seeing you at your next visit. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 23, 2021

Great customer service. The staff is very helpful and efficient. Thank you for your assistance. More

by RCRUZ63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The person who gave me a ride to and from the dealer., Ever Villalobos
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Nov 29, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this review. Our staff is committed to providing each of our clients with the best automotive experience! We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 23, 2021

Very good service, everyone it’s very polite and always ready to help, very waiting room More

by OSCAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murillo
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Nov 29, 2021 -

INFINITI of South Bay responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us and that you found our waiting room to be comfortable and our staff to be friendly! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

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