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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,600 Reviews

1,600 Reviews of INFINITI of South Bay - Service Center

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July 11, 2025

South Bay Infiniti is a wonderful dealership! Management and the staff went above and beyond to ensure my experience there was exceptional. I am completely satisfied and will refer everyone I kno More

by THEWORDINME3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Molles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sarabi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much for your amazing review! We're honored to hear that your experience at South Bay INFINITI was exceptional and that our management and staff went above and beyond to take care of you. Knowing you’re completely satisfied, and even willing to refer others, means the world to us. We’re grateful for your support and look forward to welcoming both you and your friends in the future! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 10, 2025

Great service they took care of me updated me with everything. Very knowledgeable. Definitely will come back love this dealership. Edson was incredible. More

by JUANCAMARILLO
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you for this awesome review Juan! We’re thrilled to hear that you had a great experience and felt well taken care of throughout your visit. It’s wonderful to know that Edson kept you updated and provided the knowledgeable service we strive for, he is always going the extra mile! We truly appreciate your kind words and can’t wait to welcome you back to INFINITI of South Bay! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 10, 2025

Edson is such a friendly and helpful person, He was great about giving me updates about my car. I have been to the service department at Infiniti South Bay twice now and he was awesome both times! More

by mara.mcphee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much, Mara! We’re so happy to hear that Edson has taken such great care of you during both of your visits. His friendly attitude and consistent communication truly make a difference, and we’re lucky to have him on our team! We’re grateful for your continued trust and look forward to seeing you again! Don't forget to check back on our website for service deals and specials for your next visit. Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 06, 2025

It was really satisfied with my visit, hope to come back another time soon for more details More

by BUMABEKONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much! We're glad to hear you were really satisfied with your visit. We’d love to welcome you back anytime, whether it’s for another detail or service, our team at INFINITI of South Bay is always here to help. Looking forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 04, 2025

I’m was very happy and satisfied. My cas was cleaned and ready as promised More

by Jbuntukampol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much for sharing your experience! We're thrilled to hear you were happy and satisfied with your visit, and that your car was cleaned and ready right on time. It’s always our goal to deliver on our promises and make your experience as smooth as possible. We look forward to welcoming you back again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 03, 2025

Very professional dealership. Price competitive with others. I will continue to have my car serviced at this dealership More

by DIANEM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much, Diane! We're glad to hear you found our dealership professional and our pricing competitive. It means a lot to know you plan to continue servicing your vehicle with us, as we truly value your trust and loyalty. We look forward to seeing you again at INFINITI of South Bay! Thank you, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

July 01, 2025

Very good cyst service. I was happy with everybod there and they were honest and upfront More

by BELTRAN.KENNETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you, Kenneth! We're delighted to hear that you had a positive experience and felt that our team was honest, upfront, and provided excellent customer service. We truly appreciate your trust and are happy to have you as part of the INFINITI of South Bay family. Looking forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

June 30, 2025

If Edson wasn't at South Bay Infiniti, not sure it would be the same for me. Great service, great waiting area, timely service, etc. Edson takes care of my needs, and takes his time listening to me. I kn More

by RAYFORDMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much for this awesome review! We’re truly honored that Edson has made such a positive impact on your experience with us. It means a lot to know that his attentive service and willingness to listen make your visits worthwhile, even with the longer drive. We’re also glad you enjoy our waiting area and timely service. Our whole team works hard to create a welcoming, comfortable environment. Thank you for being part of the INFINITI of South Bay family. We look forward to continuing to take great care of you! Carlos Robles Service Manager INFINITI of South Bay

June 30, 2025

Purchased my vehicle here in 2002 haven’t had any complaints. My 2003 QX4 have served me well. She was top of the line back then. I think it’s time to retire her. Really can’t afford a new one. Pric More

by MONCRIEF.GERTIE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much for sharing your story and for being part of the INFINITI of South Bay family for so many years! It’s wonderful to hear how well your 2003 QX4 has served you, it truly was a top-of-the-line vehicle, and we understand how hard it can be to say goodbye to a trusted companion. We know that vehicle prices can be challenging, but whenever you’re ready or have questions about your options, we’re here to help in any way we can. Thank you again for your loyalty and trust over the years! Carlos Robles Service Manager INFINITI of South Bay

June 28, 2025

Andre Butler was very courteous, friendly and professional from start of service throughout and at checkout. More

by LANCE36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Hi Lance! Thank you so much for taking the time to leave this FIVE-STAR review! We’re delighted to hear that Andre provided courteous, friendly, and professional service from start to finish. It’s always our goal to make every step smooth and positive for our customers. We appreciate your kind words and look forward to welcoming you back to INFINITI of South Bay soon! Carlos Robles Service Manager INFINITI of South Bay

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