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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,631 Reviews
Call Service Center (310) 341-4462

1,631 Reviews of INFINITI of South Bay - Service Center

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August 15, 2025

This was my first time at the South Bay Infiniti dealer. Carlos and Andre provided excellent customer service. Thank you so much! More

by NANCY.BARBA09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

INFINITI of South Bay responded

Hi Nancy, Thank you so much for taking the time to share your experience with us. We’re thrilled that your first visit with us was such a positive one and that Carlos and Andre provided excellent customer service throughout. Our team always strives to make every guest feel welcomed, supported, and confident in their decisions, and it’s wonderful to know we hit the mark. We truly appreciate your kind words and can’t wait to see you again! Thank you, Carlos Robles Service Manager INFINITI of South Bay

August 14, 2025

I had a very good experience. They told me two hours and it was exactly that. More

by meechie78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

INFINITI of South Bay responded

We really appreciate you taking the time to leave this great review! It’s good to hear that your service was completed exactly within the two-hour window. Our team strives to provide efficient and high-quality service, and we’re glad it showed. We look forward to welcoming you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay

August 12, 2025

Everything was A1 ok very good help so far no complaints all of the people that I talk too was nice More

by Billie.Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know the one that help me plus the photo is so small
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Aug 24, 2025 -

INFINITI of South Bay responded

Hi Billie! Thank you for taking the time to leave this great review! We’re so glad to hear that everything has been A1 and that our team has been helpful and friendly. Making sure every interaction is positive and smooth is always our goal. We truly appreciate your loyalty and look forward to assisting you again soon! Carlos Robles Service Manager INFINITI of South Bay

August 12, 2025

It was a decent experience, even though they had my car in the shop for over 30 days More

by worldsbestservice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

INFINITI of South Bay responded

Thank you for taking the time to share your experience. We sincerely apologize for the extended delay of over 30 days, we understand how frustrating and inconvenient that must have been for you. Our team strives to provide timely service, and it’s clear we fell short this time. We truly appreciate your patience and your feedback, and we hope to have the opportunity to make your next visit much smoother and more enjoyable. Carlos Robles Service Manager INFINITI of South Bay

August 12, 2025

We will continue to frequent Infinity for all our car needs. The staff is superb! More

by T_ESTANISLADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2025 -

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We’re happy that our staff made such a great impression and that you plan to continue trusting INFINITI of South Bay for all your future car needs. Providing exceptional service is always our top priority, and it means a lot to know we’re meeting your expectations. We look forward to seeing you again soon and continuing to take care of you and your vehicles! Thank you for your continued trust and loyalty! Carlos Robles Service Manager INFINITI of South Bay

August 11, 2025

The dealership is clean and easy to access. It's easy to book service appointments and comfortable while I wait. More

by RSHINOKII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to share your experience! We’re glad that you find our dealership clean, easy to access, and comfortable while you wait. Our team works hard to make scheduling service appointments simple and convenient, and it’s wonderful to know that it made your visit hassle-free. If there is anything specific we can do to turn this four-star review into a five-star one, please let us know! We look forward to welcoming you back for your next service visit! Carlos Robles Service Manager INFINITI of South Bay

August 08, 2025

I called first to confirm my concern with my rear tires, & they had me take my car in. They attended to it as soon as I arrived. They put on new rear tires, checked out my car to make sure everything was ok More

by SUESTANAKA
Recommend Dealer
Yes
Employees Worked With
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Le
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Aug 24, 2025 -

INFINITI of South Bay responded

Thanks for this awesome review! Customers are our #1 priority, and we’re so glad we could address your concern quickly and get your car taken care of. Sending you off with a freshly washed car is just our way of going the extra mile. We’re happy you left satisfied and look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

August 08, 2025

Does very great work and excellent customer service. Only place I allow to touch my car. More

by MRSLOWE17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

INFINITI of South Bay responded

Hi Mrs. Lowe! Thank you for taking the time to leave this FIVE-STAR review! Your trust means everything to us, being the only place you allow to work on your car is the highest compliment we could receive! We’re glad our service and care have earned your confidence time and again. We’ll be here to take great care of you and your car whenever you return. See you again soon! Carlos Robles Service Manager INFINITI of South Bay

August 07, 2025

Responsive, attentive, super customer service all around. Exceptional attention to deal and great and finding solutions More

by EOMONROY
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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Aug 24, 2025 -

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re happy that you had such a positive experience with us. Providing responsive, attentive service and creative solutions is exactly what we strive for, and it means a lot to know it made a difference for you. We appreciate your loyalty and look forward to helping you again anytime you need us! Carlos Robles Service Manager INFINITI of South Bay

August 06, 2025

The employees scratched up vehicle never check fluids and did something to my brakes I’m filing a complaint with corporate More

by CEEFRESH284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2025 -

INFINITI of South Bay responded

We would be glad to assist with your complaint, but we cannot identify you with the username used for this review or the situation explained. Please contact me at 310-325-5555 so that we can better understand your concerns and work toward a resolution. Thank you, Carlos Robles Service Manager INFINITI of South Bay

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