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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,525 Reviews
Call Service Center (310) 341-4462

1,525 Reviews of INFINITI of South Bay - Service Center

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October 13, 2021

They are quick and efficient. They know my car and don’t push extra services. More

by WSMACAULAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Matt Murillo, Zach Maynard
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Oct 13, 2021 -

INFINITI of South Bay responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 13, 2021

Every time I go to this location it’s always an amazing customer service experience. Everyone here is great from the cashier to the parts department and all of the service guys. I live downtown LA and I ch More

by AZAVIERJACKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Matt Murillo, Zach Maynard
Report | Print
Oct 14, 2021 -

INFINITI of South Bay responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 10, 2021

Infiniti of South Bay is so helpful. Easy service trip every time. Edson was very accommodating and knowledgeable. More

by LISA@THEBARRYS.WS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
Report | Print
Oct 11, 2021 -

INFINITI of South Bay responded

Lisa, thank you for taking the time to share your feedback. Each employee is a valued member of the INFINITI of South Bay team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 05, 2021

This establishment is very clean. The workmanship is is very through. And I enjoy the refreshments that are provided for their customers More

by LORETTA_BRYANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson chihuahua
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Oct 06, 2021 -

INFINITI of South Bay responded

We appreciate your marvelous feedback, Loretta. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 04, 2021

Very clean and positive environment with knowledgeable employees that are always friendly and extremely helpful. More

by SGREEN_WBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Murillo
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Oct 04, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 03, 2021

Everyone there were really nice and polite. I’ll come back to get my service and recommend my family and friends. More

by OEANTUNEZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murillo
Report | Print
Oct 04, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 03, 2021

Went in for regular maintenance was told after quality inspection all I needed were 3 simple repairs. Returned in exactly one week with less than 120 miles between services that now i need 5 critical repa More

by SHERRYCEROBINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2022 -

INFINITI of South Bay responded

Sherry, All we've ever done on your vehicle have been an oil change and a brake replacement. To run safely and efficiently, vehicles need ongoing maintenance and repair over their lifetimes. As our duty to you, the items we brought to your attention were recommendations that we felt you would need to address in the near term. Please know that we are here should you have specific questions on any of the services recommended. Carlos Robles Service Manager INFINITI of South Bay

Jun 29, 2022 -

SHERRYCEROBINSON responded

My exact point and reason why I now take my vehicle elsewhere. Thanks for confirming!

September 29, 2021

I got great customer service from the front office but the mechanic didn't tell the truth about some of the services I needed once I got more opinions from other mechanics. I didn't like that because I fe More

by HOUSTONWELLSIII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Maynard
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Oct 07, 2021 -

INFINITI of South Bay responded

Hi, thanks for taking the time to leave a review. We sincerely value your business and are glad to hear you received great customer service from our front desk. We do apologize that you did not have a great experience with our service team. Our service team only recommends services that are vital for your safety and we follow corporate protocol. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

September 28, 2021

People are nice. Services ALWAYS run longer than anticipated. And I keep getting bothered to fill out surveys More

by ZAMIS19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Oct 07, 2021 -

INFINITI of South Bay responded

Hi, thanks for taking the time to leave a review. We sincerely value your business and look forward to your next visit! We apologize that service is taking a little longer than normal. With more people driving and needing services, we are busier than ever! Thank you again for choosing INFINITI of South Bay and we hope to see you again. Kelvin Bratcher General Manager INFINITI of South Bay

September 28, 2021

The service at Infiniti South Bay is always quick and punctual. Thank you to Edson for all his help! More

by KAREN_JOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murillo
Report | Print
Sep 29, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to write such great feedback, Karen. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Edson was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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