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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,525 Reviews
Call Service Center (310) 341-4462

1,525 Reviews of INFINITI of South Bay - Service Center

Sort by
September 28, 2021

Edson is my go to service agent. Always professional, courteous, and took care of my car issues. More

by CONNIE.TCHANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2021 -

INFINITI of South Bay responded

Connie, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Edson does for INFINITI of South Bay and our customers. Hope to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 26, 2021

It was a good experience for me. The technician was very knowledgeable of the mechanical issues my car had. Thank you, More

by HECTORMANNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2021 -

INFINITI of South Bay responded

Hector, thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. We look forward to working with you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 25, 2021

Edson in the maintenance department is always so kind and helpful. He has great follow thru and is very honest More

by SOSSIKIAN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaz
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Sep 27, 2021 -

INFINITI of South Bay responded

Thanks for your outstanding review! I'm very happy to hear that Edson was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 23, 2021

Very good serviceVery friendly very good to get along with altogether excellent service Will recommend a friend More

by LITTLEJIMTIM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Maynard
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Oct 07, 2021 -

INFINITI of South Bay responded

Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at INFINITI of South Bay! We appreciate your positive review about your recent experience with us! Kelvin Bratcher General Manager INFINITI of South Bay

September 22, 2021

Immediately after I arrived, I was checked in and a time given when the check up would be complete. I waited on site and the service was completed in the time mentioned. When I went out to the car, I found More

by WILLHOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2021 -

INFINITI of South Bay responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 21, 2021

I hoped for a little better communication from them but they got the job done. More

by PTOOMEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Matt Murillo
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Oct 07, 2021 -

INFINITI of South Bay responded

Hello, we're glad to hear you enjoyed your visit. Thank you for giving us this feedback so we can better work on our communication with our clients. Kelvin Bratcher General Manager INFINITI of South Bay

September 17, 2021

Gave me a loaner which was really nice and did not charge for things I didn’t need More

by NAncy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Molles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murillo
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Sep 17, 2021 -

INFINITI of South Bay responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

Sep 17, 2021 -

INFINITI of South Bay responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

September 16, 2021

The service department is overall professional and polite. The only thing they don’t offer is loaner vehicles, which other dealerships do. More

by PQN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Andy Kim INFINITI of South Bay Sales Manager

September 15, 2021

The things that I have experienced was respect ,courtesy professional did in a timely manner and the building is also clean More

by JACKIE_HARRIS34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Sep 16, 2021 -

INFINITI of South Bay responded

We appreciate your marvelous feedback, Jackie. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 12, 2021

I receive friendly and knowledgeable service each time I visit. I feel taken care of, like a friend, not a customer. The design of the waiting room has a comfortable atmosphere. More

by DBLODREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2021 -

INFINITI of South Bay responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Please let us know know if there is anything else that I can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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