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INFINITI of South Bay - Service Center
Torrance, CA
1,510 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,510 Reviews of INFINITI of South Bay - Service Center
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August 15, 2021
Service Dept is incompetent. I have taken my car in multiple times for the same issue and have loss time and money from work due to there incompetence. multiple times for the same issue and have loss time and money from work due to there incompetence. More
by SCARPERTER006
Verified Customer
August 11, 2021
Very disappointing experience with Infiniti of South Bay service department. I recently took my FX35 to Infiniti South Bay for service (replace all tires, air bag recall, new battery, etc.) and they bad service department. I recently took my FX35 to Infiniti South Bay for service (replace all tires, air bag recall, new battery, etc.) and they badly damaged my rims. All four rims were in excellent condition before I dropped the car off but were severely damaged by their service department through the application of a caustic wheel cleaner which ate through the finish leaving unsightly black spots and stains on each rim. The difference before and after was so huge that I initially thought they had installed the wrong wheels on my car. Whereas my rims previously looked perfect from a few feet away, the new damage and discoloration was easily visible twenty feet away or more. When I showed the damage to the service manager, he immediately went into denial mode and basically called me a liar by implying that the damage already existed and I was trying to pull a fast one. He even said to me, "Come on, be honest with me" which was amazingly condescending and disrespectful. By chance, I took photos of the car one week prior to servicing at Infiniti South Bay for submission to my insurance company for policy renewal. When I showed the service manager these pics which clearly proved the wheels had no damage, he continued to make more excuses and then said he regretted cleaning my wheels because it "revealed" the damage. This absolutely made no sense. As a customer of Infiniti South Bay since 2011, I am deeply disappointed with this experience and have decided to find a new service shop for my Infiniti. I sincerely hope the service manager was just having a bad day because no customer deserves to be treated the way I was. More
by worklink2020
Employees Worked With
August 11, 2021
Everyone was helpful and worked fast to get my car serviced, Gab was determined to figure out my problem he was very attentive and consistent serviced, Gab was determined to figure out my problem he was very attentive and consistent More
by SUN_FLOWERSMILE
Employees Worked With
Gabriel 10 stars, Matt Murillo
August 10, 2021
Service department replaced the radiator on my wife’s EX under Extented warranty work was done in half a day as I was advised, happy with the service but wasn’t satisfied with minor issue regarding coolant under Extented warranty work was done in half a day as I was advised, happy with the service but wasn’t satisfied with minor issue regarding coolant spots inside the engine bay where The radiator leaking at . More
by FrankJ
Employees Worked With
Ever Villalobos
August 10, 2021
Candace always does an amazing job! Very professional and very thorough. Candace is the #1 reason I would have stayed with Infiniti, but you were unable to offer a fair price for the trade. I opted for the M very thorough. Candace is the #1 reason I would have stayed with Infiniti, but you were unable to offer a fair price for the trade. I opted for the Mercedes C300 More
by STEVE@POZINATION.COM
August 08, 2021
Great service. Thanks. It will be better if the service can be done faster. The environment is nice. I was able to check out some of the newer models can be done faster. The environment is nice. I was able to check out some of the newer models More
by HUANGSIHENG
Employees Worked With
August 05, 2021
Needed transmission replaced in my son’s G37. Edsen and the staff at Infiniti of South Bay were amazing. From making the appointment, when another dealership wouldn’t, to handling the extended warranty ins the staff at Infiniti of South Bay were amazing. From making the appointment, when another dealership wouldn’t, to handling the extended warranty insurance and keeping me informed of the repair status, the process was seamless. Courteous and professional. Will take the vehicle there for service from now on. More
by KARENBRAME64
Employees Worked With
August 04, 2021
Service dept and parts dept are greatHappy to work Service dept and parts dept are great Happy to work together with infinity OEM certification program. This guys take care of there custumer 5 star Service dept and parts dept are great Happy to work together with infinity OEM certification program. This guys take care of there custumer 5 star More
by CARLOS61
Employees Worked With
Other Employees :
Cashier, Ever Villalobos, Matt Murillo, Zach Maynard
August 03, 2021
As with all business, in short, I suggest that all employees pay attention to detail in the job scope. If this survey forces me to rate, I will give a 1 star to everyone. employees pay attention to detail in the job scope. If this survey forces me to rate, I will give a 1 star to everyone. More
by TERSHAMAHILL
Employees Worked With
If this survey forces me to rate, I will give a 1 star
