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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,526 Reviews

1,526 Reviews of INFINITI of South Bay - Service Center

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August 27, 2021

Quick and to the point definitely don’t mind having to go to the shop I recommend they help with anything you need thumbs up More

by BENNYFRANCO89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

INFINITI of South Bay responded

Benny, thank you for your kind words. We feel our service department is what makes INFINITI of South Bay special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 25, 2021

Amazing work, like always, very efficient. Minimal waiting, very professional customer service, I wouldn’t go any where else and I recommend all my friends and family to come here More

by ALMAM48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Matt Murillo, Zach Maynard
Aug 26, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 24, 2021

Took my car here her two times and the mechanic and service representative make all type of excuses of what might be wrong with my car More

by ELIJAHS87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Murillo
Oct 07, 2021 -

INFINITI of South Bay responded

Hi. Thank you for bringing this to our attention. Our team at INFINITI of South Bay works on good communication skills, so we do apologize that you did not receive that. We will be sure to improve on this. Kelvin Bratcher General Manager INFINITI of South Bay

August 24, 2021

I don’t know why this needs to be 25 words long. My only comment is that I always receive great customer service! Thank you! More

by MAYUM.JUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
Aug 25, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 24, 2021

It was a really good experience. The staff was friendly and very helpful. the work on the vehicle was done very well as well. Thank you! More

by MIGUEL.VARGAS105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Matt Murillo, Zach Maynard
Aug 25, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review, Miguel! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 23, 2021

Everyone is very kind and hard-working clean and good customer service feel very comfortable More

by SUSIELEE423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

INFINITI of South Bay responded

Susie, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 23, 2021

I purchased my Infiniti Q50 from South Bay Infiniti and never had a problem with getting my car serviced. The staff is friendly and knowledgeable. More

by JT510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

INFINITI of South Bay responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 23, 2021

Recommended service and labeled them "critical" while car had no issues. The part that needed replacement was a slave cylinder. An automatic transmission Q50 doesn't have a slave cylinder. Took to my mechani More

by APLUSONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2021

The customer service was great when I brought my car to have my brakes fixed. They greeted me right away and my car was done in a reasonable time frame. They also washed my car which was really nice. More

by Nadine H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

INFINITI of South Bay responded

Nadine, we are glad to hear you enjoyed your recent visit to our service department. At INFINITI of South Bay we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Please let us know if there is anything else that we can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 23, 2021

Staff was friendly and very helpful! They just did recommendations but we’re not pushing to get them done. I liked that cause it gave me the opportunity to sis twitch my husband. More

by CLANSYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Murillo
Aug 23, 2021 -

INFINITI of South Bay responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at INFINITI of South Bay was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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