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INFINITI of South Bay - Service Center
Torrance, CA
1,526 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,526 Reviews of INFINITI of South Bay - Service Center
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August 22, 2021
Excellent service, fast and efficient as always.Service Excellent service, fast and efficient as always. Service department has great workers and they help me with all doubts that I have for my car. Excellent service, fast and efficient as always. Service department has great workers and they help me with all doubts that I have for my car. More
by CLAUMEX79
Verified Customer
August 19, 2021
Mr E. Trujillo went above and beyond providing me a great customer service. I went for the 60,000 mile service which was completed in a satisfactory manner. While I was waiting for my car I asked him about h customer service. I went for the 60,000 mile service which was completed in a satisfactory manner. While I was waiting for my car I asked him about how I could fix a small scratch in the fender.. He took a look at it and he said maybe some buffing might work.. The car was taken to the garage department, they tried and worked. Now my fender look like new.So I’m very grateful for his initiative and service.. More
by MCAM310
Employees Worked With
August 18, 2021
Auto Service is good but horrible communication between customer and representatives. Never got a call back to add more service to my vehicle. They did not call when ready as they said they would. customer and representatives. Never got a call back to add more service to my vehicle. They did not call when ready as they said they would. More
by JDMONTANO
Employees Worked With
August 17, 2021
I’ve always have great service at so.bay Infiniti, my service rep. Epsting is always on top of my needs!!! Great place To go! service rep. Epsting is always on top of my needs!!! Great place To go! More
by THEU81949
Employees Worked With
August 16, 2021
The work is good, I miss not having a loaner every time I come in but they do good wool and prices are fair yeah come in but they do good wool and prices are fair yeah More
by RONNIEWALKER0
Employees Worked With
August 16, 2021
I requedted a copy of my alignment for my records but was not provided anything. I followed up for 2 weeks and nothing. I would have appreciated a follow up with the documents but I dont expect to receive th not provided anything. I followed up for 2 weeks and nothing. I would have appreciated a follow up with the documents but I dont expect to receive them anymore. Very unfortunate. More
by RODOLFOSC96
Employees Worked With
Ever Villalobos
August 15, 2021
Service Dept is incompetent. I have taken my car in multiple times for the same issue and have loss time and money from work due to there incompetence. multiple times for the same issue and have loss time and money from work due to there incompetence. More
by SCARPERTER006
August 11, 2021
Very disappointing experience with Infiniti of South Bay service department. I recently took my FX35 to Infiniti South Bay for service (replace all tires, air bag recall, new battery, etc.) and they bad service department. I recently took my FX35 to Infiniti South Bay for service (replace all tires, air bag recall, new battery, etc.) and they badly damaged my rims. All four rims were in excellent condition before I dropped the car off but were severely damaged by their service department through the application of a caustic wheel cleaner which ate through the finish leaving unsightly black spots and stains on each rim. The difference before and after was so huge that I initially thought they had installed the wrong wheels on my car. Whereas my rims previously looked perfect from a few feet away, the new damage and discoloration was easily visible twenty feet away or more. When I showed the damage to the service manager, he immediately went into denial mode and basically called me a liar by implying that the damage already existed and I was trying to pull a fast one. He even said to me, "Come on, be honest with me" which was amazingly condescending and disrespectful. By chance, I took photos of the car one week prior to servicing at Infiniti South Bay for submission to my insurance company for policy renewal. When I showed the service manager these pics which clearly proved the wheels had no damage, he continued to make more excuses and then said he regretted cleaning my wheels because it "revealed" the damage. This absolutely made no sense. As a customer of Infiniti South Bay since 2011, I am deeply disappointed with this experience and have decided to find a new service shop for my Infiniti. I sincerely hope the service manager was just having a bad day because no customer deserves to be treated the way I was. More
by worklink2020
Employees Worked With
August 11, 2021
Everyone was helpful and worked fast to get my car serviced, Gab was determined to figure out my problem he was very attentive and consistent serviced, Gab was determined to figure out my problem he was very attentive and consistent More
by SUN_FLOWERSMILE
Employees Worked With
Gabriel 10 stars, Matt Murillo
